American Van Lines Reviews 328

Do NOT, I repeat, do NOT, use this moving company.

They misrepresented themselves, have terrible customer service, and cannot carry out their contract.

1. The salesperson said they inhouse their moving / delivery team. In reality, this is contracted out. This was important to me when I booked with them, because there is typically get less accountability and more cases of scams (e.g., last minute requests for money) with contracted workers. I did end up getting asked for a last minute increase in quote by $700, and the movers just sat in the truck while I debated whether to pay this or not.

2. Customer service is terrible. They are very difficult to reach before pick up and delivery. I didn't know my pick up time until the morning of the move itself, and even then, it was not accurate. I have reached out to them via emails and lobbed probably around 5-10 calls, with no or very abbreviated answers. At one point, I asked the customer service rep where my luggage actually was, about 1-2 days before our contractual delivery date. She had no idea. When I pressed her to get in touch with the dispatch and the actual delivery folks, she was exasperated and would say she would get back to me in a few hours but rarely did, or would after 2 days.

3. They are late and cannot fulfill their contract on time. I had a cross country move that the salesperson said would be 2-2.5 weeks. He said it could even be earlier. At this point, they are late on the contractual delivery date and I will likely get my things after 4-4.5 weeks.

This moving experience has been truly awful. Please, please use another service.

Excellent crew who were very professional

Everything was on-time and safely-cared for. The loading and unloading crews on each end were great. Blue Sky Moving as the driver was fantastic and communicative.

Nick was great. He was easy to work with, respectful of our property. He was done within the expected timeframe. The staff he hired at both locations were efficient.

The movers took excellent care of my belongings and were very careful to protect my home at delivery.

Moving team was professional and very hard working. Our move Virginia to Florida was completed in two days as promised. Loading took 5 hours for 2,700 square foot house. Unloading took 1.5 hours

My driver & his team were phenomenal and deserving of 5 stars. AVL's Customer Service and scheduling team is the only reason they received 2 stars. Awful communication and willingness to support. Bait & switches littered throughout the process. Once you sign the paperwork that sales representative is gone and you move to a poorly managed customer service representative and that sales rep no longer cares about your move. The actual moving experience from the field employees was spectacular. Sad that what should be the strongest arm of an organization was their weakest - Customer Service.

Having helped friends and family with several moves over the years, we realize that moving is stressful. Early on we agreed that when our time came we would be hiring a moving company. As recent empty nesters we purged, donated and sold as much as we could before the move but in the end we still had a 3 bedroom household with some antiques and a Harley that worried us. Knowing that we would do most of the packing ourselves, we maintained a detailed summary of our inventory (small, medium and large boxes). As part of our extensive search of moving companies, we spoke with and received quotes from 11 companies, from do it yourself, mom and pop, local, regional, brokers and national for our budget-friendly out-of-state, (VT to MS) move. We conducted online searches, read all the positive/negative reviews, we asked friends and neighbors for recommendations and offered each mover the option to perform either an in person or remote site visit or use our inventory summary to prepare a quote. In early 2025, we selected American Van Lines knowing they were far from the cheapest and several thousand less than the most expensive. From our multiple conversations with our Move Coordinator, to our Customer Service Rep and the Quality Assurance Manager and the actual movers, everyone was easy to work with. Our calls were either answered or returned promptly, they answered all our questions, and handled all our worries, checking in with us when necessary. We were very pleased with the movers, they arrived when they said they would, they were courteous, professional, and quick. We would highly recommend using them, and we would definitely use American Van Lines again.

Our buffet table the back was cracked they lost or broke several items we had to wait a week to get our furniture

Our move was rough at first but everyone in the company went out of their way to make it amazing! Erica who is incredible helped win our complete loyalty to the company always going above and beyond and truly made us feel special and valued while also reassuring us during the more difficult parts. Rosa, and the Manager Melissa who helped us out when issues arose are also amazing and a credit to this company. And we cannot forget the incredible movers Mr Henry Garcia and Mr Mike. Thank You all so much and look forward to finishing our moving process with your company.

Stan and his assistant did an excellent job of loading our home and delivering. They were friendly, professional and very efficient. A much better experience than I had with another high rated carrier. Would definitely use American again!

Impecable work done on both sides of moving! Very friendly and hard working men doing an outstanding job.
Communication during the entire transition was outstanding!!

the movers were very nice and helpful. Price was right also

Mr.Jeffrey the best 👍
Reasonable price

Very personal and respectful movers who know their business. They carefully wrapped and transported my furniture in a first class manner

Excellent Service and great communications at very reasonable price!

We had a great crew. They showed up on time and worked hard. They were polite and helpful. If we had any complaint, it would be that dispatch didn't let us know they were delayed by a day until after they were supposed to be there. This wasn't the crews fault, but the dispatcher.

Great job wrapping the furniture and my fragile mirror didn’t have a scratch! The movers were very nice and professional!

From beginning - getting quote - through move start 1/11/25 and delivery to new location 1/14/25 there was excellent communication. The movers at both packing/disassembling/loading and delivery/installing were different teams but each team was excellent. There was nothing broken or missing. Thanks so much.