America's Best Contacts & Eyeglasses Reviews 

Isabella at the Clairmont location fixed my bent frames very quickly and they looked and felt good as new!! Great experience here :)

Janaf shopping center in Norfolk, Va is the worst place Ive ever experienced in a business period! This is the worst eye glass company also. I was given the wrong prescription twice, my glasses were supposed to be scratch resistant, glare resistant, and insured is what I PAID FOR! My glasses are scratched up, the glare from on coming traffic is in my eyes, and I got no help with this but attitude from employment here. I will NEVER return to this company or location, and I RECOMMEND NO ONE GO TO THIS COMPANY OR LOCATION. THEY ARE RUDE, AND DONT GET YOUR PRESCRIPTION CORRECT, AND REFUSE TO FIX THE ISSUE.. I highly suggest TAKE YOUR BUSINESS ELSE WHERE!!!!

I was an optician for over 10 years.. this was truly the worst experience ever! They put me in contact lenses that I couldn't even see out of and they let me leave with wearing only one and that one wasn't absolutely clear either.. cannot get in touch with the doctor after you have your tele doc experience no doc on site.. cannot be reached again when you come back you don't even see the same doctor which is virtual.. the tech on my second trip didn't know how to work the equipment I got hit in the face by one of the heavy metal pieces of equipment left a bruise on my nose.. it was horrific left there with only one lens working.. doctor did not listen to what I was saying put me in something that was overly prescribed.. and to communicate with staff they do not listen nor do they have any power to resolve issues.. save your money save your insurance and go to my eye doctor.. this location Lincoln Way East Chambersburg is absolutely awful America's Best is one of the worst establishments I've ever been to

Absolutely ridiculous. Appt. at 12 noon. and was waiting for almost 2 hours to get new glasses. They did not have enough people in sales according to gal in the front. She could not cash me out because she didn't know how to. Went to get someone and they were busy while others on lunch. Not enough people. Lady before me was there for over 2 hours and had to leave like myself. So she rescheduled. Paid 69 for finally someone was ready to see me after almost 2 hours then tried to tell me to pay for more and more and more. Bait n switch is an understatement. I am going back to my old eye doctor because I thought why not try someone new less than 2 minutes form my job instead of driving almost 1 hour and 1/2 to my dr. office I have had for more than 20 years. Well that was a mistake. So, I asked for the corporate number, finally got through for the man to tell me the store manager will call me back because she is busy in the store, so I asked can I be connect to DM or email or something and all the CS rep was able to give me was their name nothing more. SO, now I paid 69 wasted bucks for NOTHING but misery. STAY FAR AWAY FROM THEM!!! I was stupid for even trying someone new.

Amazing crew! From Rajani at reception, Marie the optician, Khadijah the assistant manager (an amazing help!) and Gina the GM. Not only did I get an awesome pair of glasses, but they helped me over and over again when I needed them resized. So thankful for this crew!!

Receptionist is extremely unprofessional. Was more concerned with wrapping up in her silly rug rats coat then helping customers. Witnessed her yelling at customers and acting very immature. My wife and I won’t be back.

I had an enraging experience w/ this company, America's Best eyglasses
I've renamed them, "America's WORST"
(If I have the occasion, I will go out of my way to deter any other person from patronizing this rip-off company.)
I ordered two pairs of glasses and when I received them, the plastic lenses were very heavy; both, sliding down my nose constantly, as well as showing a weird rainbow'd effect that made my eyes appear bulbous!
I returned to the store for possible re-glazing of the film to correct this and was given lip service.
When I asked why they were so heavy I was informed that there were different levels of quality to order and the price differences to accomodate that.
SO, basically I was NEVER informed of the FACTS that the buy one get one deal only came in HEAVY, GLARE reflective lenses nor that if I wanted a decent pair of lighter weight Non reflective lenses IT WOULD CO$T me a lot more!
I contacted the company directly and was informed via email that someone would contact me to remedy my cause for complaint! THat was months ago, NO ONE from America's WORST has ever done so.

I recently decided to try America's Best for my eyewear. I was a customer of Pearl Vision and decided to try America's Best. I made an appointment and the eye exam was good and the doctor was very good and explained everything to me. I then was assisted by a store associate in choosing frames. This was also a decent experience. I was told my glasses would take about 2 weeks to come in. On Tuesday 11/25/25 I received a text message from America's Best telling my my glasses were in and to come and pick them up. Included in the text was the store hours. The next day I left work early to get to the store early (assuming the store might close early). I arrived at 3:30 pm to find the store closed at 3:00pm. I then went to the store on Friday to pick up my glasses and spoke to the person who was at the counter and I complained about the fact that the text did not indicate that the store was closing early. I was advised that the text was sent by the corporate office and that they did not have control over the text. The manager (Levittown NY) came over and advised the same information. I was very upset and all I was told was that the store had no control over the text messages. I then said, "so this is customer service" and the manager gave me a "look" and again advised that the store had no control over the text messages.
The person at the desk gave me my glasses, and that was it. I then asked if this was it and I was told yes. I was very disappointed and asked doesn't the store check to see if the glasses fit or if the prescription on the lens was good. I was told that they did not do this. I am highly disappointed, when I picked up my glasses at Pearl Vision the store would check to see if the glasses fit correctly and then check to ensure that I could see correctly with the new prescription. Well this will be my first and last visit to America's Best. The level of customer service when I picked up my glasses was appalling and the way your manager treated is reason enough to not return to your store. In addition to the customer service the quality of the glasses feel cheap and the eyeglass case is cheap plastic.
I will be returning to Pearl Vision next year.

Bent frames when I picked up. Store tried to adjust, didn't work. Wanted entirely new frames, store refused. Do NOT waste your time and money with this amateur company.

Frame quality and purchase process was amazing. Lens quality of progressive bifocals was beyond poor. I totally recognize bifocals are a learning experiance but these lenses have huge amounts of fuzziness around all the edges. And nope, nobody will talk to you when you go back. Gotta make an appt they say. I can see where this will end up. Me out of money and getting new lenses made at a better provider

I ordered Pair eye wear from America's best in New Lenox. I am so very happy with these glasses & the customer service i got from Americas best 100! My helper was Heather S. (New Lenox location she is awesome and she well trained in her position. A huge thanks for you well trained customer service ..
THANKS HEATHER S...

I ordered two pairs of glasses online on September 14th. This was after I thought I completed an order on September 7th, but it didn't go through so I had to start over. They cancelled one pair September 24th. Why? I have no idea, there was no explanation in the email they sent. Don't bother trying to email customer service, they won't respond for weeks. When I got someone on the phone at customer service, he had no explanation either. I didn't receive the one pair of glasses they didn't cancel until October 21st. By comparison, I ordered a pair of glasses from Overnight Glasses on October 17th (Friday) and they also arrived on October 21st.

I paid extra for scratch resistant had my glasses seven months and they’re all scratched up and I take care of them. I make sure I wipe them when the lenses are wet. I called the store to see if they would order my glasses without me going down there and then when they get in, I will bring my glasses. They said no they have to see them to see their scratched before they order them.

I spent about $370 on eyeglasses at America’s Best and left with a prescription that simply did not work for me. The glasses and frames felt low-quality, and I ultimately had to switch to over-the-counter reading glasses to function day-to-day. I expected better quality control and follow-up support for the price. Ripping me off my hard earned money

STAY AWAY FROM THIS GROUP!!!! I bought my glasses less than 3 years ago. They have a one year guaranty. The lenses started deteriorating around less than two years. They progressively got cloudier and I noticed whatever film was on it started having micro cracks around the edges. WORST QUALITY LENSES! I am 73 years old and have worn glasses for most of my life. They may be cheap but the glasses quality is horrible. DONT BUY ANYTHING AT THIS LOCATION!!😫

They lost my glasses and took a long time for them to offer a replacement, every time I called they kept saying my glasses are coming but after 4 weeks I had to go to the store to get new frames because the original ones were lost, they didn't have the same ones I ordered initially so I had to settle with whatever they had, I don't think I'll come back to this place.

In late 2022 I purchased eyeglasses from America's Best, and I spent close to $500.00. I got all the bells and whistles except fog repellent. Including this wonderful warranty, at anytime my glasses break or scratch I can replace them. WRONG! Only the first year- and might we mention (with a little chuckle from an employee) that even scratch-resistant will get scratches - little pin hair scratches?? Really? What is scratch-resistant then? BTW - yes I still have my glasses case in impeccable condition. I am appalled that I was first lied to by a rep at your Altamonte store about a horrible warranty, then made fun of when I called your Colonial store. Thanks, America's best- I will NEVER buy from you again, and good job on your customer service. I will leave this same review online.

Ordered glasses online, paid for second day delivery. Two weeks nothing? I call customer service and the say the order never got processed?was an error on their part. Ow I have to wait two more weeks for them because the it takes 7-10 days to process the order before they can even ship glasses! I need these for work as I work in Hospital ER.. Major inconvenience! Would have gone to a local store! Horrible Customer service. Won’t be using Americas Best Anymore!

This company has several shortcomings, but the staff in their stores does its best to provide good service. However, their processing team leaves much to be desired. Last month, I ordered glasses for my child, and while they promised delivery within 1 to 2 weeks, they arrived more than 3 weeks later. I've used them a few times, and the delivery has consistently been late. The quality of the glasses is also not the best. On the positive side, their store locations are very convenient, which is why I'm giving them 3 stars.

I've always had wonderful experiences at America's Best--everyone has been incredibly helpful, and I absolutely loved seeing Dr. Molly Wiles. She's the best! Unfortunately, my visit today changed all of that.

I recently had to replace my glasses after my puppy damaged them...again. During that last visit, the employee assisting me said the previous frame style I loved so much was no longer available after I shared with him, they needed to be ordered online like they were in the past. I was told I had to choose from a limited in-store selection and ended up settling for a replacement that felt cheap. I also purchased the $25 insurance, which I was told would help cover future issues. It felt like a great value and wondered why I wasn't offered it at my very first appointment.

Today, I spoke with the assistant manager, Tamiko, and the interaction was extremely disgusting. Initially, I asked if she could order the glasses I liked and verified she could. I asked why I wasn't told the frames could be ordered 3 weeks ago, and she didn't offer an answer, just a defensive attitude. When I said not to bother checking the shelf because I already knew they weren't in stock, she mischaracterized it as me "demanding" she not look. That wasn't the case at all.

I naturally have a loud voice, but I was not yelling or being disrespectful. If the store has a recording device, they should watch the video and listen to my voice level and how she talked to me. I was explaining the situation sternly, and she wasn't listening and cut me off several times. Tamiko stated she was the store manager, became combative and argumentative in front of other employees and had the gall to say that's what I was doing and asked me to leave the store. I can't help they have an open floor plan at the store, so people are going to hear us. She challenged what I said, twisted my words, and didn't acknowledge the poor communication from my last visit. She didn't check my account either to see that I had insurance or try to offer any kind of resolution. In fact, she said I would have to pay full price for the same glasses I originally wanted and attempted to make me feel as if I had done something wrong. Had the previous associate done his job and simply placed an order online like I mentioned, I wouldn't have had to endure what happened today.

Then, to my shock, she told me there were notes in their system about my behavior from past visits. That was deeply upsetting and I'm sure false, as every employee I've interacted with previously has been kind and helpful--and I've always been friendly and respectful in return. We talked about our pets and other things during our session and not sure how that would be considered a behavioral concern. Being kind to everyone is how I grew up and am with everyone I know or don't know. How dare she flaw my character!

Tamiko handed me a card for Dawn, their store CEO, who has helped me before and was very helpful. But honestly, I will be going to their corporate office. I don't expect to be treated this way by anyone, much less an assistant manager representing your brand. The experience today was insulting, unprofessional, and extremely disappointing.

I will not be returning to the 2212 66th Street North, St. Petersburg, FL location--and that's a real shame because I was so happy to have a convenient, nearby location with great service. Tamiko's behavior was unacceptable, and I hope this situation is taken seriously. No customer should feel talked down to, disregarded, or ridiculed. I know if I owned America's Best, I would never want an employee like Tamiko representing my company and fire her! Shame on you lady!