Amey Reviews 87

If you bins are not collected by Woking Council / Amey / jointwastesolutions.org (see below for further details) you need to raise two formal complaints with Amey and then email -

woking"at"jointwastesolutions.org

Who do not respond.

Once they have not responded - you then need to go back to Woking Council who will ask you to contact Amey again.

When you phone Amey, their response is that as the complaints are closed (Amey are the ones who close the complaints) they can do anything - madness(?).

***The ridiculousness behind the above***

Woking Council contracts Amey, who contract jointwastesolutions.org to collect bins and have to follow jointwastesolutions.org procedure.

This was reported to me over the phone today (22-Feb-23) - ludicrous.

It's one vicious circle to raise a complaint with Amey that will not get dealt with. The process has been engineered so that no complaints are upheld.

Makes no sense to me or Woking council staff.

See below for details of how bad Amey are when dealing with their contracted bin collectors - who lied many times about our bin not being presented correctly.

We submitted the above-mentioned 3 complaints, as Amey/jointwastesolutions.org lied about not collecting rubbish for 6 weeks consecutively, and I have video proof proving they lied, which was submitted to Amey and agreed over the phone that the bin was presented correctly and was in the only location which is safe for the other cars and driveways on our close.

Amey told me I'd get a response (after Formal complaint reference - 79360 had been submitted) within 5 working days. No response received - another lie.

It has now been many weeks and no response.

So I took this to the next stage of their bureaucratic nonsense complaint procedure - Stage 2 formal complaint reference - 81051.

All I wanted, from Amey's / jointwastesolutions.org bin collectors, were apologies for their lies and for their employees to do the contract / job they are paid to do.

Formal complaint reference - 79360
Stage 2 formal complaint reference - 81051

Amey phoned today (22 Feb-23) to say that all three (ph and 2 formal complaints) had been closed as they had since collected our bin.

Our bin was in exactly the same place where it had been when we were told it had not been presented correctly.

I wouldn't even give them a rating. Visited my family grave in Hale, Cheshire, which they now manage the upkeep of. Never seen the cemetary in the state it was. Looked derelect, overgrowth, weeds. Disgusting. Being paid but not doing the job. The media need to be alerted to name and shame these companies.

Amey has to be one of the worst service providers in Britain. Missed collections. Constantly misleading emails about collection days, lack of contact details, the list is endless. "Bin not collected contact us and we will send the lorry back" Contact an hour after scheduled collection only to be told that it is too late to report missed collection!!! Would they like to be informed BEFORE the collection was missed. Emails to inform customers when garden rubbish will be collected (green bin) so you fill up the bin in readyness. Two days before the promised collection day, another Email arrives , saying the collection will be another two weeks. What do you do with your garden waste now? I see the have been chucked out by some councils already for their pathetic service. I can only assume that money is changing hand within OUR council, as Amey seem to keep the contract even though the service is abysmal. They are arrogant in response to complaints. Please flood your council with complaints and get these people removed as preferred contractors.

I applied for a job vacancy with this inadequate organisation, I have all the qualifications and experience skills required for the post.
I was interviewed for the position along with 4 other candidates, we were told, we were all very good candidates. When my interview started the person interviewing me was younger than me ,had no practical experience or communication skills, no eye contact and was stalling until another member of staff came into the room. The interviewer was speaking to me about my experience, when I mentioned job I had achieved he didn't know what it was. He had to Google it, while I was sat there in front of him ..( gallery kitchens)
The final decision for all 5 candidates was, none of the 5 was successful..unbelievable..
And the disgrace of it,is that amey have re advertised the vacancy again..
So they waste all 5 candidates time and travel money.
So we would strongly recommend to everyone,think twice before you apply for any vacancies from this bad managed company.. from a very unhappy and confused candidate..

Worked as a cleaner for 5yrs. Constantly overworked and dictated to by supervisor. Expected to cover 3 or 4 extra areas but still keep ur own area at a 98% pass mark a high school leaves the pass mark I achievable and always point out the failings no positive feedback

Response time of 20 days for basic maintenance is completely unacceptable, forcing people to play musical rooms in their accommodation trying to find one with working fixtures. The worst landlord going would have such a basic issue fixed within a few days max. Clearly taken the money from the government and deliberately provide poor service to maximise profits. Contract should be scrapped without discussion as it is completely unfit for purpose.

These guys have no empathy for anyone.

They can't even empty our cul de sacs wheelie bins because "it's too far to move them". Their customer service when reporting missed collections is terrible and it takes them 2 weeks usually to return to empty them.

This company need putting in a dumper truck. Useless.

Can someone just sack this joke of a company please

Absolute joke.. Thats all I can say. Lazy bunch

After a long running battle to get our boiler sorted (9 years), now on day 5 with no heating or hot water ( last night outside temp was down to -2 ) and the second engineer in five days, to tell us the same as the last!? Your boilers knackered!! Their words!! And now we have to wait god knows how many more days with no heating or hot water for another failed fix!! ( waiting for a part that they don’t think will fix the issue ).
Any danger of you pulling your fingers out and actually giving your engineers the trust to just replace it on their word that it needs it!!

Absolute joke of a company! So sick of military families being treated like cattle by your incompetent lazy staff! Fed up of constant battles to get anything done and constant chasing for completion of jobs started! Every time we have a problem, it’s the same with you guys but yesterday really took the biscuit! 8am we called yesterday to report water pouring down inside our walls... first person to attend obviously wasn’t the right person for the job because that would involve decent customer service, so he bodged it until the correct person could arrive hours later... this one took a 2 minute look about, didn’t even check inside the massive hole that’s been cut in our ceiling to check the “reconnected” pipe, switched the boiler back on and left.... 5 minutes later, water pouring out the ceiling AGAIN.... call Amey, 2:30pm by this time, told to wait 3 hours for an engineer... with no heating or water, (have I mentioned we have 3 children and this is 5 hours into no water or heating... because i definitely told them on the phone, that call is recorded isn’t it...you can check) so we waited, 3 hours, guess what... no engineer. Called Amey again, imagine my delight when I finally got through to find that when we called 3 hours earlier and reported the second onset of a waterfall in our house, the person on the end of the line marked the job as COMPLETED. What the hell! So now at 5:30pm, still no heating or water, they logged out job again... another 3 hour wait begins.... 2 and a half hours in, the engineer rings to say he’s going to be at least another hour and 20 mins. So. 9pm the heating engineer turns up, a decent human being because he doesn’t actually work for you, he’s just as irritated by Ameys incompetence as we are, this isn’t the first time he’s had call outs for jobs that should have been sorted hours before. So 9pm, with 3 children in bed and an engineer needing to climb into the loft, saw holes in the ceiling and loudly suction water out of the ceiling, carpets and walls. He finally left at 10:30pm, this is the point we got given 2 electric heaters, the first time having warmth all day, thank fully he managed to connect the pipe and turn our water on... but condemned the ancient boiler you left for us. So here we are, unable to go to friends due to the bloody pandemic, with a gaping hole in our ceiling, soaking wet carpets, stinking of damp, 2 electric heaters spinning the metre like a Disneyland ride... and a promise of a new boiler on Friday. Won’t hold my breath. Merry Christmas, useless prats.

Worst company I have ever dealt with, incompetent to the point of being dangerous. Our military house caught fire because of some ancient, dodgy electrics, they then told us it was safe to move into again (6 weeks later) and sent us back into a house with a massive gas leak. Read the other reviews you’ll get the jist.

No one even answers the out of hours emergency line, had been ringing them for 2 nights in a row.

Poor service, bad customer service and pathetic excuse for a company. Earlier this week they set out to do a job in which they didn't finish and left work leaving my block with no running water. They are doing the same thing 2 days later. If I could give a minus star rating i would. Just seem to be seriously incompetent at their job as they were meant to fix a boiler issue earlier in the week but they have to keep turning off water supplies for almost the entire day just because they can't do a job efficiently enough.

I received an email from Scottish Power asking me for a review for our Smart Meter installation today.
Well here goes!
Engineer (from Amey - sub-contractor to Scottish Power) never turned up.
I called Scottish Power, who confirmed the appointment had been made and put me through to Amey for them to explain what had happened.
Before they did, I had an interesting exchange with the Scottish Power representative when I asked to ensure the mandatory compensation for a missed appointment was processed. She initially suggested that if Amey attended later that day, it wouldn't be payable. I reminded her of their Guaranteed Standards with regard to appointment windows and she confirmed that the compensation would be processed.
When transferred to Amey, they confirmed the booked appointment and had to go away to find out what had happened. They came back to say the Engineer had left a note on their system to say he had been called to an emergency.
They said he had called my mobile number to advise but no one answered. Yes right. What a load if c**p. What sort of organisation sets up appointments but lets individual engineers cancel them and rely on them to advise the customer?
No calls received / missed and no voicemail message.
I have been bombarded by emails, texts for the last fortnight and a call yesterday from Amey reminding me to be at home this morning.
I took the day off work.
There were no communications by email, text or call when they themselves didn’t turn up.
Earliest replacement appointment now booked for 2 weeks time.
Scottish Power need to sit up and realise that this company is bringing their reputation down. I suspect they were awarded the work primarily on cost and they struggle to provide a competent service for that cost. It it is quality based, they need to be urgently called to task.
I think this review website says it all.
51 out of 53 (at the time of writing) reviews give one star – and only because zero isn’t an option.
The whole smart meter programme is a complete fiasco.
A rubbish system, no co-ordination or leadership between the energy companies; installers; data company or government. Customers are the ultimate losers here. We pick up the cost from the incompetence of others.
Oh, and to top things off, Amey or Scottish Power emailed me a survey "How would you rate your installation today?" The fact their systems think the installation has been done illustrates how poorly managed it is, and the survey failed to send when completed.
Get a grip for goodness sake.

Another Scottish Power customer let down with a smart meter install via Amey. Non arrival of Engineer - day taken off work. No contact from Amey with an explanation. Scottish Power not interested and not honouring the £30 credit to account they said would be applied to my account due to a non appointment arrival as per the conditions on the SP website.

Can’t do it due to “Restricted access” for a smart meter? You’re operative couldn’t be a**sed more like! I told him the shelf lifted up but took pics of it down so he could get a “CBA Code” off his manager. Waste of a morning off work.

Absolutely disgusting how they have the contract with the DIO to maintain army housing. I work full time and obviously by husband isn’t always here. Gas safety check booked in once, tried to call to change never got through we weren’t here fair enough that’s our fault. So they sent us a warning with one for today. We called and called and even requested call backs and nothing. We left a note on the door apologising to the engineer and explaining the above and as we live right by camp to call and my husband would be home in 5 mins. Did they no , didn’t even acknowledge the note and put a red card through our door informing that my husbands chain of command will be notified. Raging is the word , so again my husband will have to take time out of his day to try and call , because if I call we will probably be black listed with what I have to say!!

My deepest sympathy with anyone whose energy provider uses this company to install/replace their smart meters, Clearly their employees not properly trained to carry the job, and getting things put right after they replaced mine has been a nightmare.
Pity I cannot go below 1 star,