I found them on the Internet, i made a fast research over de credibility of amimir.com and i booked fast because was cheaper than booking.com. I choose to pay only 10euro in advance and all the re... See more
Company replied
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See what reviewers are saying
First booking using Amimir.com and it won't be the last. The price was great for our Hotel and the booking process was simple and smooth. We were kept informed throughout the process and can't think... See more
Company replied
I wish if there were an option of negative rating. The customer care service is pathetic! I booked a hotel to beat the heat at 31 celsius and they offered me a room with no air conditioner. Addition... See more
I was a bit worried at the start because much lower rates than competition and a tiny advance to secure the booking was a bit suspicous to me. I also did not know anybody who used amimir. At the end o... See more
Company replied
Company details
Written by the company
En Amimir.com nos encanta viajar barato, y sabemos que el precio del alojamiento es muy importante a la hora de decidirse por un destino u otro. Por eso, nos hemos especializado en encontrar hoteles baratos.
Contact info
Spain
- amimir.com
4.4
Excellent
1K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Amimir.com
Thank you very much for your rating and comment, Klant :-) Best regards!
NEVER BOOK FROM THIS WEBSITE!!
NEVER BOOK FROM THIS WEBSITE!!
We found this site through Google recommendations and made a reservation for a luxury hotel. When we arrived, the room we booked was not the same as the one given to us. The hotel said there were no other available rooms. We requested a refund, and the hotel told us to contact Amimir. After confirming with Amimir that we would get our money back, they still charged us the full amount for 5 nights even though we didn’t stay for more than 5 minutes.
Amimir and the hotel clearly made an arrangement between themselves, and after we left, they refused to refund us and kept all the money.
Please, make your reservations through Booking.com or other trusted platforms. We have already taken legal action to demand a refund through all available consumer rights.
I now believe that many of the positive reviews here are intentionally misleading and written to deceive customers.
Stay away from this website — otherwise, you won’t be able to claim your rights in any way.
*******************
My Reply to Amimir’s Response:
*******************
The room we reserved was not the same as the one we were given. At first, the hotel told us there were no other rooms available. Only after I requested to check out and asked for a refund did they suddenly claim another room was available – but it was in even worse condition and completely unsuitable for a child.
The hotel told us the refund would be handled by Amimir. That’s why I contacted you immediately at 11 p.m., after driving 10 hours with a small child and being left without a proper room. You said you would “get back to me,” but your reply came 12 hours later. What exactly was my family supposed to do during that night – sleep on the street?
In the end, the hotel blamed Amimir, Amimir blamed the hotel, and we were left in the middle with no solution. Who is supposed to take responsibility? How are we supposed to claim our rights?
We did not stay more than 5 minutes in that hotel, yet you kept the full $3,617. Your pre-written corporate excuses are unacceptable and cannot cover up the fact that you took our money without providing the service.
This is theft, plain and simple. I will keep filing official complaints and warning other travelers: Amimir and this hotel cannot be trusted.
25 August 2025
Unprompted review
Reply from Amimir.com
Dear Sinan,
First of all, we would like to sincerely apologize once again for the difficult situation you experienced with your family. We fully understand how frustrating it must have been to arrive after a long journey and not find a solution that met your expectations.
In this case, please note that a third-party provider is involved between our agency and the hotel. The hotel did have your room reserved, but since it did not meet your expectations, you decided not to accept it. They then offered an alternative room, though of lower category, as the hotel was fully booked and had no other availability. We understand this option was not suitable for your family and we deeply regret that no better alternative was possible at the time.
Regarding your refund request, the hotel informed us that, since they provided the reserved room and an alternative, they could not authorize compensation. As an agency, we can only proceed with a refund if the hotel grants us express permission. Should the hotel agree, we will immediately process it.
We truly regret not being able to assist you further on this occasion. Of course, you remain entitled to pursue any formal claims you deem necessary, and we will remain at your disposal should you require any further assistance.
We are very sorry that your experience was not as expected and we fully understand your disappointment.
Sincerely,
Amimir.com
----------------------------------------------------------------------------------------------------
Hello Sinan,
We are truly sorry that your stay did not meet your expectations. We completely understand how disappointing this was for you and your family, and we regret that your holiday did not turn out as planned.
After carefully reviewing your case, we would like to clarify what happened. Your booking was made under a non-refundable rate. On arrival you were not satisfied with the assigned room and the hotel offered you another option. However, you ultimately decided not to continue with the stay and left the property. At the moment you contacted us, you had already checked out, which unfortunately limited our ability to intervene further on your behalf.
We fully understand your frustration, but under the non-refundable conditions of your booking and given that alternatives were declined, the refund you are requesting cannot be authorised. This is particularly relevant in high season, when a cancellation represents a lost room that cannot easily be resold. We also requested supporting evidence such as photos in order to reassess your case, but as this was not provided we are unable to escalate the claim further.
Please be assured that we did our best to support you within the booking conditions and that your comments have been shared to help improve the guest experience. While we cannot change the outcome, we sincerely regret the inconvenience caused and we remain at your disposal for any future assistance you may need.
Kind Regards from Amimir.com
Taj Atlas Boutique Hotel and Spa
Review Title: Misrepresented 4-Star Hotel – Very Disappointing Stay
I booked Taj Atlas through Amimir.com as a 4-star hotel, but the experience was far below the advertised standard. The room was dirty on arrival with ants, a leaking bathroom, stained sheets, and a broken fridge that spoiled our food daily. Basic facilities like a kettle and bin were missing, the AC barely worked, and we were told to pay 50 euros to use an iron. Breakfast included in our booking was often refused, delayed, or unavailable, and staff were dismissive. The hotel is in a remote village with unsafe road access and aggressive street dogs outside, making us feel unsafe. At checkout, we were charged 500 MAD for poor quality snacks and drinks, plus 2.50 EUR per person per night city tax, despite the property not being in a city. Overall, this was misrepresented, unsafe, and unacceptable for a hotel claiming 4 stars.
13 August 2025
Unprompted review
Reply from Amimir.com
Hi Syed,
We are truly sorry to hear that your experience at the hotel did not meet your expectations. At Amimir.com, we work every day to ensure our customers enjoy stays that meet the quality standards they deserve, and we regret that this was not the case this time.
Thank you for sharing your experience with us, as it helps us review this property closely and take the necessary steps to ensure the information on our website reflects the reality of the service provided.
Regarding the charges at the hotel, please note that these are mandatory tourist taxes regulated according to each property’s category and are always paid directly at the hotel. That said, we fully understand your frustration and will follow up with the establishment about your comments.
Please rest assured we have already received your formal complaint and our team is reviewing your case to provide you with a response as soon as possible. Our goal is for you to travel with peace of mind, and we regret that on this occasion it was not the experience you had.
Thank you again for your trust. We hope to have the chance to improve your experience in future bookings.
Kind regards from amimir.com
Fraud and scam, stay away
I’ve booked a hotel with them in Paris. Reservation ID: 7486006
Paid using Apple Pay on their website, found it via google maps. They sent me an email saying that the transaction is suspicious and I need to provide documents to prove that it’s mine.
I’ve sent them:
1. Bank statement
2. Card screenshot from the bank
3. Screenshot of a transaction from the bank
Then I received an email saying that my booking has been cancelled, because they don’t trust the data. I don’t even know what other pieces of data there exist to prove that I’m legit.
So far lost -182 euro trying to save 7€ vs another website. It’s a sure is a scam and fraud, so I’d recommend everyone to stay away from them.
22 August 2025
Unprompted review
Reply from Amimir.com
Hello Rishat,
We are very sorry to hear about your situation.
We would like to explain that our team detected unusual activity related to your booking, which is why we contacted you to request additional verification. Specifically, we asked you for documentation confirming that you were the holder of the card used to pay for the booking.
After reviewing the documents you sent us, we regret to inform you that we were unable to validate them, as the information provided was not directly related to the payment details and was not an official confirmation of card ownership.
In the absence of valid documentation confirming your identity as the cardholder, we were obliged to cancel the booking as a security measure.
As we informed you, we are unable to issue a refund. In this case, we recommend that you contact your bank directly for advice.
Best regards,
The Amimir.com team
All good but didnt need extra help
All good, no problem with reservation but also we didnt need further interaction with amimir
20 August 2025
Unprompted review
Reply from Amimir.com
Hello Frixus,
Thank you so much for sharing your experience with our website and your reservation. We are very happy to know that everything went smoothly and you didn’t have any problems.
We look forward to sharing more trips with you in the future. We are here to help with anything you may need.
Kind Regards.
Information
Hello !
Please, tell me how to contact customer service team being at the hotel reception in Egypt!
It s better to have a whatsapp number to put you in contact with sharm holiday resort, sharm el sheikh, Egypt!
The reception didn't confirm my booking from the 26 th to 03 december!
Please, help me because I m already sick and I don't need extra stress!
Thank you!
11 August 2025
Unprompted review
Reply from Amimir.com
Hello Mihaela,
Thank you for your message. We would like to reassure you that your booking at Sharm Holiday Resort is correctly confirmed. We already replied to your email providing the hotel’s contact number, so please check your inbox to find it there. This way, you can get in touch with the reception directly.
If you need any further assistance, our customer service team is available and will be happy to help you at any time.
We hope you enjoy your stay and that you feel better soon.
Kind Regards from Amimir Team.
Had to pay twice for the same night and…
Had to pay twice for the same night and amimir company did not provide a refund. Not worth the hassle trying to save a few dollars cost me double.
25 July 2025
Unprompted review
Reply from Amimir.com
Hello Jason,
We are very sorry for the frustration this situation caused you. After reviewing your case, we want to clarify that the booking you made had non-refundable conditions. This means that, once the cancellation was processed, the payment could not be reused.
We even contacted our providers to request an exception and reinstate your booking, but unfortunately, this was denied due to the reservation’s policies from our providers and the hotel. We completely understand your disappointment and regret not being able to offer the solution you expected.
Transparency is very important to us, and we will keep working to ensure our conditions are always as clear as possible before confirming a booking. If you can provide us with written confirmation from the hotel authorizing not to apply the charges, we would be happy to review your case again.
Kind regards.
Really bad customer services
Really bad customer services. When you book a hotel they help you in anything to book the hotel. When there is a problem at the hotel they don’t do anything. The person I had on the phone was telling me to do nothing about it and they don’t have any agents to solve this. I always booked from here. Not from now anymore. Once it goes wrong they will not help. That is not customer service!!
15 August 2025
Unprompted review
Reply from Amimir.com
Hello Rogier,
Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We always want to offer the best service possible, and your opinion is very valuable to help us improve.
If you would like to share more details or suggestions with us, we would be happy to listen and assist you directly.
Kind regards.
Misleading Information on Tourism Tax
Misleading Information on Tourism Tax – Never Again!
My booking confirmation clearly stated the local tourism tax would be €2.00 per person per night, with a total of €12.00 for my stay. When I arrived at Ibis Paris Porte d'Orléans, the actual amount was €33. I understand taxes can change, but tripling the cost is not a “small change” — it’s a huge and unacceptable jump.
When I complained, the booking service refused to do anything about it, simply saying the amount was “approximate” and “subject to change,” despite showing it as a fixed total in my confirmation. This is highly misleading and shows a lack of transparency and accountability.
This experience has completely eroded my trust. I will never use this service again and cannot recommend it to anyone expecting accurate, honest pricing. At the very least, customers deserve up-to-date information and fair treatment — not an unpleasant surprise and zero resolution.
Update reply to your response 13-08-2025, time 13:35
Hello,
I don’t need another “sorry” — that doesn’t help when I had to pay €33 instead of the €12 stated in my booking confirmation. Your responsibility is to ensure the information you provide is accurate. Telling customers “it might change” does not justify tripling the amount without warning.
If you genuinely aim to provide a transparent experience and make amends for mistakes, then refund me at least half of the extra cost I had to pay. That would be actual customer service, not just words.
I look forward to your prompt response.
12 August 2025
Unprompted review
Reply from Amimir.com
Hello Sosa,
We are very sorry to hear about your experience and sincerely regret the misunderstanding that occurred during your stay.
We would like to explain that the confirmation voucher you received when you completed your booking specifies that the tourist tax may be subject to change and does not include taxes.
We are truly sorry as our goal is always to offer you the most transparent experience possible.
Thank you for sharing your opinion. Comments like yours help us to continue improving.
We hope you can give us another opportunity.
The Amimir.com team
1st time booking
My 1st time booking with Amimir & I have to say, I was delighted.
Pricing of my hotel was excellent & significantly better than other providers & my check in experience was seamless.
Enthusiastically recommended!
27 July 2025
Unprompted review
Reply from Amimir.com
Hi Rob!
We’re so happy to hear that your first experience with Amimir was such a positive one. Knowing that you appreciated both the hotel’s great price and the smooth check-in process motivates us to keep making every trip as easy and enjoyable as possible.
Thank you for trusting us and for recommending our service. We look forward to helping you plan your next getaway soon!
I bought a hotel room through Amimir…
I bought a hotel room through Amimir but when I arrived at the hotel they had no record of the booking yet Amimir had taken the money out of my account.
The money is sat at ‘pending’ in my account and I need a refund. Please advise.
Money taken Tuesday, 8 Jul, 2:51 pm
Pre-Booking (ID: 7461356)
Money is still ‘pending’ in my account on 5th August.
11 July 2025
Unprompted review
Reply from Amimir.com
Hello Emily,
Thank you for sending us your comments and providing us with your booking ID. We have already located your booking.
After reviewing your case, we have verified that everything is correct on our end. Therefore, if you need more information about this, you will need to contact your bank for further details.
Please note that if you have any questions or issues during your trip, you can contact us 24/7. We are always at your disposal!
Best regards,
The Amimir.com Team
Still waiting for an answer about my all-inclusive booking
I made a booking through Amimir.com for Sheraton Jumeirah Beach Resort in Dubai with an "All-Inclusive" package for 2 people. However, the hotel itself offers two different types of all-inclusive: Soft (non-alcoholic) and Premium (includes alcohol).
I have now contacted Amimir three times over several days asking a very simple but important question: Which type of all-inclusive is included in my booking? Unfortunately, I haven’t received any reply at all.
This is very disappointing, especially considering that I’ve already made a partial payment and need to know exactly what I’m paying for before completing the full amount. Other platforms clarify the meal plan details much better.
Right now, I feel ignored as a customer. I truly hope Amimir will respond here, since they haven’t done so by email.
28 July 2025
Unprompted review
Reply from Amimir.com
Hola Raminta,
Antes que nada, queremos pedirte disculpas por la demora en darte una respuesta.
Estamos en plena temporada alta y, aunque tratamos de atender todas las consultas con la mayor agilidad posible, en algunos casos estamos tardando más de lo habitual. Sentimos mucho que este haya sido tu caso.
En cuanto a tu consulta, estamos en contacto con nuestro proveedor para confirmar exactamente qué tipo de régimen "Todo Incluido" aplica en tu reserva (si es la modalidad Soft o la Premium). En cuanto tengamos la respuesta, nos pondremos en contacto contigo de inmediato para confirmártelo.
Agradecemos mucho tu paciencia y que nos hayas hecho llegar tu comentario, ya que nos ayuda a mejorar el servicio que ofrecemos a nuestros clientes.
Un saludo,
El equipo de Amimir.com
À first but last with this company I…
À first but last with this company I have never heard about before. We booked from internet and came to a terrible hotel. I asked for a total refund for but only had a partial one. They are not helpful when it comes to a refund.
Also, I would have payed less if I could book directly from the hotel.
Bad experience with a very bad hotel (Coral Blue hotel) in Greece.
12 July 2025
Unprompted review
Reply from Amimir.com
Hello Diamondmount,
We’re truly sorry that your experience at the hotel did not meet your expectations. As soon as you informed us of your dissatisfaction, we immediately contacted the accommodation provider to try to assist you.
Please note that when you requested to cancel the reservation, it was under non-refundable conditions. Nevertheless, we handled your case with the utmost dedication and, after contacting the provider, we managed to secure a partial refund of your booking costs.
We want to thank you for sharing your feedback with us, as it helps us continue improving our services every day.
Great Customer Service
Good prices, better customer services. Totally trustworthy company, i definitely recommend. The only problem was it took 2 days to solve the problem i had about reservation, I contacted them 2 days before my accommodation starts, but I believe it was caused by the travel company they work with or the hotel policies, i had to wait at the hotel lobby for 5 hours for check in but they solved the weird problem we had without giving up. Thank you 🙏🏼
17 July 2025
Unprompted review
Reply from Amimir.com
¡Hi Ali!
Thank you so much for your feedback! We're delighted to hear that you found our customer service helpful and trustworthy. We apologize for the delay in resolving your issue and understand the frustration it caused. We always strive to provide the best possible service, and we're glad to hear that we were able to resolve the situation for you.
Your recommendation means a lot to us, and we're committed to improving even further. If there's anything else we can assist with in the future, don't hesitate to reach out!
Thanks again for your understanding and trust.
¡Have a nice day!
Attention scammers!!!!!
Be careful with this booking site, they will create a non existing reason to cancel your reservation, and they will not refund your money, they will hold it for themselves.
If you will write to customer service they will lie to you that they was contacting you on the phone, which is not truth and easy to prove,and refuse to give your money back.Without any reason they may say that there were a strange activity in your bank card and will steal your money.
It is a scam! The prices only seems cheaper but they have a lot of hidden tricks, so actually you will pay more or you will lose your money.
After that they might say that you have to contact your bank to return your money, but every one knows that according to the bank rules:”once a transaction has been autorized at the merchant, it cannot be cancelled or stopped by bank”.And this is exactly what they deed, they have authorized your transaction, to steal your money and it look like leagal way to steal, bacause in fact the client can’t do anything.
So smart suddenly you have changed your reply, because you know about what booking we are taking about just one hour ago you knew.I have made a screenshot of your previous reply on my review on this site,so you continue to go deeper in the scum.I can prove every my word.
Here is my ID. I am not hiding in the difference of you, trying to tell that suddenly you don’t understand about what booking we are talking about.
ID :7463251
My bank says you have to return my money back.
I will come back home and we will have “adult conversation” with involving police and Cyber security.
I hope I will save other people from your illigal activities if you will not give me my money back.
Once again, ID 7463251
My bank has not detected any suspicious activity,you have authorized transaction, and you have to make a refund.
All details of my reservation I’ve sended you in you request from this site.
14 July 2025
Unprompted review
Reply from Amimir.com
Hi Lina,
Firstly, the reservation with this ID is not under your name (and only one person is travelling). Therefore, there is nothing to link you to that booking. In any case, there are suspicions of fraud relating to that booking. We requested proof of ownership to address these concerns, but it has not been provided. We reserve the right to take any legal action we deem appropriate. And, again, we don't have any reservations under your name.
Booking Process
It seems like these guys should be investigated by the proper authorities in their country of registration. They offer 5-star hotels at 2.5–3 times below the regular price. After you pay, they claim they couldn’t charge the full amount and offer a refund. They said they tried to call me to confirm a price change — which was only €20. Due to the big time difference, I couldn’t answer right away, but I messaged them my number and waited for a call. I also replied saying “OK, I’ll pay the difference, just tell me how.”
And then — complete silence.
In the end, I canceled, but it’s been three days and I’m still waiting for my refund. No one is responding.
UPD:After the cancellation of the booking, you need to contact the booking chat to get the refund. After reaching out, the funds were released.
upd: We couldn’t get in touch earlier due to the 7-hour time difference. Today, I was able to complete the booking over the phone with your operator. I hope there won’t be any issues with the check-in. Therefore, I’m updating my rating to 4.
9 July 2025
Unprompted review
Reply from Amimir.com
Hello xTravel Expert,
After receiving your comments, we have reviewed your case and found that during the booking process, you were unable to finalise the booking due to a change in availability.
Please note that on Amimir.com availability and fares change in real time, so it may happen that you can't complete your booking because there are no free places available.
As soon as we detected that this had happened to you, we contacted you to help you to unblock your money and try to help you to get a new reservation. Please note that we also mailed you the proof of the money release.
We have tried to contact you several times by phone, and despite your repeated requests, we have never been able to contact you.
xTravel Expert, although it is no longer possible to offer you the rate you initially saw, we believe we can help you book the accommodation you are interested in. Therefore, we will contact you today between 14:00h and 14:30h (Spanish time), as you requested. Please have your phone ready so we can assist you further.
We are committed to providing a satisfactory solution and remain at your disposal for any further assistance.
Best regards,
The Amimir.com team
Had a good experience to date ,best…
Had a good experience to date ,best price around.And keep you notified of events.
10 July 2025
Unprompted review
Reply from Amimir.com
Hi Brendan,
Thank you so much for sharing your experience with us! We're thrilled to hear that you've had a great experience so far and that you're happy with the prices and the notifications about upcoming events. Your satisfaction is our top priority, and we truly appreciate your feedback.
We're committed to keeping the best offers coming your way, so if you ever need assistance or have any questions, don't hesitate to reach out. We're here to help!
Thanks again for your trust and your kind words.
Best regards,
The Amimir.com Team
I am still waiting for Amimir's answer…
I am still waiting for Amimir's answer regarding my questions, which I have asked him several times (first time 10 days ago) - related to my hotel reservation on the island of Kos in Greece (Aegan Blu), but I have not received any answer - just in the style of still inquiring. The problem is not so big that it could not be solved in a short time. I hope that after their answer I will be able to change my position and offer them a better rating.
Gregor, Slovenia
additional notice
Amimir successfully solved the problem I had with booking additional guests, so I am raising my rating to the best.
Gregor, Slovenia
22 June 2025
Unprompted review
Reply from Amimir.com
Hello Gregor,
First of all, thank you very much for giving us 3 stars and for your feedback.
After reviewing the details of your booking we would like to apologize for the delay in getting back to you.
As we informed you via email, we are currently making the necessary arrangements with our supplier and as soon as we have an answer we will contact you.
Sometimes these arrangements may take a little longer as we are dependent on the response from our supplier. We assure you that we are very attentive to your reservation and as soon as we have any news we will let you know.
We remain at your disposal for any further queries.
Best regards,
The Amimir.com Team
+You have very good and broad offer in…
+You have very good and broad offer in spain.
-Less information about the hotel and room than competition such as Booking.com
22 June 2025
Unprompted review
Reply from Amimir.com
Hi Pancho,
Thank you for your feedback! We're glad you appreciate the variety of offers we have in Spain.
We understand your point about hotel information and want you to know that we work every day to improve the booking experience and provide clearer, more complete details. We hope to welcome you again soon!
Best regards
Easy booking process
Easy booking process, booked Aska Lara antalya from UK. Holiday was amazing and everything went smoothly. Would definitely book through amimir again as they provided the best holiday price when comparing with other holiday third party providers such as love holidays, jet 2, on the beach and tui.
11 June 2025
Unprompted review
Reply from Amimir.com
Hi Rachael,
Thank you so much for your comment! We're really happy to hear that your booking experience was smooth and that everything went well.
It’s especially rewarding to know you'd book with us again and that you found our prices better compared to other sites, we remain at your disposal for any further assistance you may need.
We hope to be part of many more of your getaways. You know where to find us for your next adventure!
Best regards,
The Amimir.com Team
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