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Ammar's Fragrances Reviews 

2,625
•
TrustScore 5 out of 5

4.9

Perfume store
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Review summary

Created with AI, based on recent reviews

Evaluating 260 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting the exceptional quality of the products and overall service. Customers frequently praise the staff for being exceptionally helpful, welcoming, and professional, making every in-store interaction pleasant and smooth. Reviewers emphasize that the physical store environment is calming and that the perfume oils smell wonderful and last long. Some people also felt that the wonderful selection of gift sets and custom fragrance options added great value to their shopping experience. Visitors genuinely appreciate the patient and personalized assistance provided when selecting the right scents as gifts for their family members.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional helpfulness and welcoming... See more

Product

Clients share positive opinions on product, highlighting the incredible quality and long-lasting nature of... See more

Service

People report positive experiences with service, highlighting the friendly and welcoming staff members who go... See more

Customer service

Customers had positive experiences with customer_service, frequently highlighting welcoming staff members and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the top tier fragrances... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend ammars fragrance enough . I have now been using their fragrance for the last two years . Everybody comments when I wear their fragrances . These are my go to , they are amazing... See more

Rated 5 out of 5 stars

Azzam caught our attention with a lovely spray tester which smelt unreal. Azzam was very helpful in choosing a second fragrance, I would 100% recommend amazing products

Rated 5 out of 5 stars

Aqsa and Adeem are great representatives of Ammar's fragrances. They were super ready to help ,friendly and warm. They offered a seamless customer's service. I would definitely stop by again✅️💯

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I had a really positive experience with Sinead at Ammar’s Fragrance. She was friendly, helpful, and quick to answer any questions I had. The service was efficient, and she made the whole pr... See more

Company details

  1. Perfume store
  2. Cosmetics and Perfumes Supplier
  3. Flavours, fragrances and aroma Supplier

Written by the company

Meticulously hand crafted, from your next signature parfum to fine oils, Ammar's Fragrances offers something for everyone. We aren’t just another perfume brand; we consistently exceed expectations with fragrances lasting more than 48 hours, guaranteed to invite compliments. We're in Nottingham, Peterborough, York, Hull, Doncaster, Glasgow and online at ammarsfragrances.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(2,625)

257 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I visited the Ammar's Fragrances branch…

I visited the Ammar's Fragrances branch at St Stephen's in Hull and had a fantastic experience! My friend Azzam works there and helped me find the perfect scent. The fragrances here are incredibly high-quality and long-lasting. I highly recommend stopping by and asking for Azzam if you want top-tier service and amazing recommendations!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Adeem is a very happy

Adeem is a very happy, very communicative and informative assistant, it was a pleasure to be served by her, she should be paid more 😁

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

I went to Ammars fragrances in Nottingham city centre last week looking for some gifts for friends, I was greeted by Muhammad, who was very helpful in showing me various different options that were available, as well as different gift sets. Overall, the staff were very helpful, and had some amazing fragrances in stock. The site was also very nice and well kept

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Lost £230

I ordered 3 perfumes from them and they came broken and leaked and even cut my hands when i opened it i was so angry i tried to call them the day i received but they didnt pick the call and even emailed them on that day and i discarded the the broken glasses and i got reply 4-5 days after and they asked me for evidence and i sent them videos, it was more damaged then i received and they replied it wasn’t enough sufficient evidence like i sent them clear video i dont know what they wanted from it was very bad service and i lost £230 for nothing i dont recommend this to anyone. I dont want anyone to lose money for nothing do your research before buying anything online. And i dint get refund or anything. I even said i will return these but no they just said no

19 June 2026
Unprompted review
Ammar's Fragrances logo

Reply from Ammar's Fragrances

Hi Kanxi,

We're sorry to hear that you were unhappy with your experience.

To provide some context, your initial email was sent over the weekend when our customer service team was closed. We responded on the next working business day as soon as our team returned.

As with all damage claims, we asked for sufficient evidence so we could investigate with the courier and verify the issue. Unfortunately, during our correspondence you repeatedly advised that you no longer had the damaged bottles or any photos/videos because they had been discarded. Later in the conversation, you informed us that you had retrieved the bottles from the bin and subsequently provided photographs.

When we reviewed the images, there were a number of inconsistencies that meant we were unable to verify the claim with confidence. Some of the images also appeared to have been edited, making it impossible for us to rely on them as evidence for a damage claim.

Despite these concerns, and as a gesture of goodwill, we still issued a £40 refund to try to reach a fair resolution. This was unfortunately not mentioned in your review.

We always take genuine transit damage seriously and resolve valid claims where sufficient evidence is available. We believe we acted fairly throughout this matter, responded within our normal business hours, and did our best to assist based on the information provided to us.

Thank you.

Ammar's Fragrances Team

Rated 5 out of 5 stars

Just bought perfume oil (integrity)…

Just bought perfume oil (integrity) from Ammar's Fragrance Nottingham city center.
I'm extremely impressed with the level of service.
I was served by Adeem. She's such a kind & welcoming.
I would definitely buy again...
Thank you MJ & Adeem for recommending me this amazing long lasting perfume oil & Spray.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Mj served us

Mj served us, she was very pleasant, showed us different perfumes for us to choose from, her customer service was so excellent.
I was very pleased with her service.

20 June 2026
Unprompted review

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