Amplified Telephones Reviews 

1,342
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely speedy delivery service and the careful packaging, ensuring items arrive promptly and in top condition. Many buyers find that the enhanced audio volume and the large keypad buttons provide immense practical help for elderly relatives. They also appreciate the simple website navigation which makes purchasing a straightforward process for everyone involved. However, some customers also noted frustrating technical difficulties such as charging failures, battery faults, or problems with the amplification functions. A few reviewers additionally mentioned that certain device designs proved quite unsuitable or overly complex for individuals with specific cognitive impairments.

What people talk about most

Product

Clients share ambiguous opinions on product features, with many praising the loud ringers, large buttons, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the website is easy... See more

Delivery service

Consumers find delivery service to be prompt and efficient, with many noting that orders arrive quickly and... See more

Quality

Users describe ambiguous interactions with quality, as experiences vary significantly. While many customers... See more

Service

People report positive experiences with service, highlighting fast shipping and helpful staff. Customers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good website and phones well packaged and delivered promptly. My wife and I are in our 80s and my wife finds the larger buttons are a big help. Amplification is more or less as described, but I woul... See more

Rated 4 out of 5 stars

reception and therefore hearing much improvred over previous fone.Instructions for setting up not very clear but I managed. delivery reasonably prompt and packaging good. product looks good but tim... See more

Rated 5 out of 5 stars

Needed replacement phones for my elderly sister ordered from Amplifued telephones and found the experience fantastic . Iam not a technical wizard but these phones didn’t need one . The order was prom... See more

Rated 5 out of 5 stars

Quick and easy to purchase the telephone, which arrived promptly. Decent quality product purchased for my parents who are hard of hearing and though its early days, the enhanced in-call volume doe... See more


Company details

  1. #13 of 16 best companies in Internet shop

Written by the company

Here at Amplified Telephones, we understand that hearing loss is a condition that affects a number of people, and it can have a severe impact on quality of life. Our dedicated team of product experts are on hand to help you find the right amplified telephones and listening devices so that you no longer need to feel isolated from your friends or loved ones.

AmplifiedTelephones.co.uk

Written by the company

Free UK Delivery
You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.
Product Experts Ready to Help You
Our dedicated Customer Services team are on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with AmplifiedTelephones.co.uk, they are ready with their expert product knowledge to answer your queries and offer assistance with placing your order.
Quality Products at Affordable Prices
As a leading independent distributor of assistive technology products, we pride ourselves on our growing reputation for supplying quality products at affordable prices from brands you can trust.
Dedicated Product Experts
Our Amplified Telephones experts have access to a wealth of information about amplified phones and can help you with your purchasing decision. Whether you're looking for a cordless or corded handset, a TV listener, or even an extra-loud doorbell, our team are here for you.
Safe Shopping with AmplifiedTelephones.co.uk
We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders.

Free UK Delivery!

We offer FREE UK delivery on ALL orders!

You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.3

All reviews

(1,342)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent telephone.

I like everything about this telephone, so glad I bought it.
I'm now able to have conversations and receive incoming calls without all the stress of deafness.
I also like the chunky hand receiver and the fact that it is sturdy and looks good too.
Quick delivery and well packed. Many thanks.

3 September 2025
Rated 5 out of 5 stars

Amazing product!

Absolutely delighted with the speedy delivery of my new telephone. I wish I’d have purchased it sooner, it’s given me back my confidence.

1 September 2025
Rated 5 out of 5 stars

A great company for the older purchaser

This is a great company if you need a telephone for older or hard of hearing people. The photos are good, the descriptions thorough and the ability to claim VAT exemption is an absolute bonus for the handicapped.
I would definitely use this company again, and we are delighted with our purchase.

1 September 2025
Rated 4 out of 5 stars

The company is helpful

Even though the phone was not right for me, whuch was my fault because I ordered the wrong thing, their returns policy worked well. I found the company helpful when I rang to explain what had happened

29 August 2025
Rated 5 out of 5 stars

So much better

I purchased this phone on behalf of my very deaf neighbour. He is extremely pleased with it as he can hear more clearly (and I can hear him). He is also impressed by the addition of the cordless phone as he takes it into the garden when he is pottering.

3 September 2025
Rated 3 out of 5 stars

I am very disappointed in this decision still struggle to hear certain…

I still struggle to hear certain words,it’s just not loud enough and I need to increase it further. Some people are still frustrated that I can’t hear all them fully. I am very disappointed as I thought it would solve my problems.

26 August 2025
Amplified Telephones logo

Reply from Amplified Telephones

Dear Margaret,

Thank you for your feedback.

I am very sorry that you are disappointed with the volume your phone achieves.

We do have some phones with an even louder volume, and phones which work with hearing aids, if you use them.

If you would like an assistance with finding a phone that meets your needs better, please do let us know and we will do everything we can to help you.

Kind regards,

Tony
Amplifiedtelephones.co.uk

Rated 1 out of 5 stars

Bought an amplifier phone and 2…

Bought an amplifier phone and 2 handsets, my mum had a serious accident which ment she had to go into care, I was within my 30day return window,I sent the items back to be in formed that they could only refund 1 handset, the other had a red mark on number pad and the base unit had 2 scratches on it and we had written on the instruction book.
On receiving the items back: the red mark came of with a touch of my finger and the 2 scratches are not visible to the naked eye and yes we had written on the book only so we could understand it.
I understand in there returns policy they have to be in re sellable condition but this is taking it too far. I would never recommend this company to anyone.

28 August 2025
Unprompted review
Amplified Telephones logo

Reply from Amplified Telephones

Dear Miss Baker,

Thank you for your feedback and I am very sorry that you have experienced an issue with the return of your handsets.

Unfortunately, I could not find any orders for you on our system so I attempted to contact you via the Trustpilot system, but we did not receive a reply.

If you purchased your handsets via amplifiedtelephones.co.uk, I would be grateful if you could let me know and provide an order number so that I can investigate this further for you.

Kind regards,

Tony
Amplifiedtelephones.co.uk

Rated 1 out of 5 stars

Extremely poor returns process

Arrived only a day late (which was fine) but unfortunately the handset was not compatible with my client's hearing aids. I therefore boxed it up straight away and started the returns process.

I instantly received an email telling me all the reasons why they won't refund the money. As I knew the phone had been sent back in perfect condition, I wasn't too worried.

However I received an email "showing" scratches that were on the handset and making it ineligible for a refund. I have no idea if this was my handset they had sent photos of. If it was, they were present when we received it as it was used for a matter of minutes before we realised it wasn't going to work.

The company are refusing to refund. This handset is available on Amazon - my client wanted to purchase via Amazon but I suggested this site as I prefer to support independent businesses. However, had I bought via Amazon, they would have refunded instantly.

I will not recommend Amplified Phones to any more of my clients and would recommend anyone using them does so knowing they are unlikely to get a refund should the phone be incompatible with their hearing aids.

11 August 2025
Amplified Telephones logo

Reply from Amplified Telephones

Dear Wendy.

Thank you for your feedback and I am very sorry that we were unable to provide a refund for your order.

When we receive a returned item, the parcel is opened and checked on a desk containing no other returned items. This means that we can guarantee that the item received came from the customer who placed the order and there is no chance of orders being mixed.

We received your returned handset and the protective screen had been removed, and there were visible scratches on the case. I am very sorry that this means that we are unable to accept your return and provide a refund.

We conduct a thorough check of returned items and it is always our aim to process the return and provide a refund. However, where the item has any level of damage, including scratches, we are unable to accept the return.

I am very sorry that you are disappointed with the outcome of your request.

Kind regards,
Tony
Amplifiedtelephones"
Tony (03/09/25 16:10)

Rated 4 out of 5 stars

Service good,but have had a major problem as I find this is not compatible with my sky SIM card. It looks as I will have to cancel my SIM contract with sky and find another provider. Very disapointed

Service good,received equipment on time and in good condition. I am very disapointed that my current sky SIM card is not compatible with this phone. Reported this problem to Amplified who said this is the first time that they have encountered this. Looks like I will have source another provider.

11 August 2025
Rated 5 out of 5 stars

Good product ,fits all criteria

Good product ,fits all criteria.
Good price.But great service
The hand phone replaced an antiquated
Yet loved phone used on the landline.
Now my husband can use the phone whilst moving from room to room.
An unbelievable quick delivery too.
Thank you. A satisfied customer

14 August 2025

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