Amplified Telephones Reviews 

1,338
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery, often noting products arrived quickly and were well-packaged. Many found the ordering process straightforward, appreciating the easy-to-navigate website and helpful initial discussions. Reviewers frequently highlight products, especially phones, for their large buttons, clear displays, and effective amplification, proving suitable for elderly users or those with hearing and visual impairments. However, some customers found certain products less effective or harder to use than expected, citing issues like insufficient amplification or complex features. A few also reported quality problems, such as phones not charging or breaking quickly, and dissatisfaction with customer service regarding delivery or returns.

What people talk about most

Product

Customers consistently note ambiguous experiences with the product, with many praising its suitability for... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding products easy to use and set up,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

Customers had ambiguous experiences with quality, with some praising the phones as great, well-designed, and... See more

Service

Users describe positive interactions with service, highlighting excellent speed of order, quick refunds, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good website and phones well packaged and delivered promptly. My wife and I are in our 80s and my wife finds the larger buttons are a big help. Amplification is more or less as described, but I woul... See more

Rated 4 out of 5 stars

reception and therefore hearing much improvred over previous fone.Instructions for setting up not very clear but I managed. delivery reasonably prompt and packaging good. product looks good but tim... See more

Rated 4 out of 5 stars

Ordered an amplified flip phone for my 92 year old mother in law, who lives in a care home, as she was struggling to press the right buttons to answer her simple mobile. She also couldn't hear... See more

Rated 5 out of 5 stars

Brought this for very hard of hearing 96 year old.Staff at Amplifiedtelephones helpful with initial issues with phone. As regards the Big Tel 40. It is easy to use with the pre set photo call but... See more


Company details

  1. #15 of 17 best companies in Internet shop

Written by the company

Here at Amplified Telephones, we understand that hearing loss is a condition that affects a number of people, and it can have a severe impact on quality of life. Our dedicated team of product experts are on hand to help you find the right amplified telephones and listening devices so that you no longer need to feel isolated from your friends or loved ones.

AmplifiedTelephones.co.uk

Written by the company

Free UK Delivery
You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.
Product Experts Ready to Help You
Our dedicated Customer Services team are on hand to help you with your order. Whether you'd like to make a repeat purchase or you're shopping for the first time with AmplifiedTelephones.co.uk, they are ready with their expert product knowledge to answer your queries and offer assistance with placing your order.
Quality Products at Affordable Prices
As a leading independent distributor of assistive technology products, we pride ourselves on our growing reputation for supplying quality products at affordable prices from brands you can trust.
Dedicated Product Experts
Our Amplified Telephones experts have access to a wealth of information about amplified phones and can help you with your purchasing decision. Whether you're looking for a cordless or corded handset, a TV listener, or even an extra-loud doorbell, our team are here for you.
Safe Shopping with AmplifiedTelephones.co.uk
We are an ISO 9001:2015 certified business, providing peace of mind that your order is safe in our hands. You can shop safely with us (secured by Thawte), and we even offer FREE UK mainland delivery on all orders.

Free UK Delivery!

We offer FREE UK delivery on ALL orders!

You don't need to worry about any hidden delivery costs or unexpected charges once you reach the checkout. We offer FREE UK delivery on ALL orders.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.3

All reviews

(1,338)

192 reviews in the last 12 months

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Rated 4 out of 5 stars

Good website and phones well packaged…

Good website and phones well packaged and delivered promptly. My wife and I are in our 80s and my wife finds the larger buttons are a big help. Amplification is more or less as described, but I would agree with a previous reviewer that set up is not easy for someone who is not tech savvy. Very careful attention needs to be paid to the instruction manual. That said, once properly set up, the base phone and three additional handsets are working well.

9 June 2026
Rated 3 out of 5 stars

Poor back up service

The initial discussion was helpful, & delivery was swift. The phone arrived and I had some issues setting it up I contacted you and was given a help number this was closed for 2 weeks. I contacted you again and explained the issue and was assured that I would get an email that day telling me to resolve the issue 8 days on no email! I rang again to finally be told the phone doesn’t actually do what I need it to do do a returns label would be emailed, still no email. Poor customer service.

1 June 2026
Amplified Telephones logo

Reply from Amplified Telephones

Dear Helen,

Thank you for taking the time to leave your review.

I am pleased to hear that you found our initial advice helpful and that your order was delivered promptly. However, I am very sorry to read about the difficulties you experienced afterwards.

We take comments regarding our customer service very seriously. Having reviewed our records, we have been unable to locate any previous correspondence relating to the issues you have described, so we would very much like the opportunity to investigate this matter further.

If you would be so kind as to email a brief summary of what happened, along with your order details, to helpdesk@amplifiedtelephones.co.uk, I will personally look into the matter and ensure it is reviewed.

Thank you again for your feedback, and I hope we have the opportunity to resolve this for you very soon.

Kind regards,

Victor
Amplifiedtelephones.co.uk

Rated 3 out of 5 stars

I have connected my telephones over the…

I have connected my telephones over the years but this has defeated me, the instruction boolet is so long and for me not able to follow. A friend who s a techno has got me connected but we keep losing the loud ring when someone phones.

I am not enjoying them which is a pity as er have many hospital calls due to my failing health.

I might consider buying a different set.

Maria.

5 June 2026
Amplified Telephones logo

Reply from Amplified Telephones

Dear Maria,

Thank you very much for taking the time to share your feedback with us.

I am sorry to hear about the frustration you’ve experienced with your new phones. We understand how crucial it is to have a reliable line and a loud ringer.

I have looked into the details of your order, and can confirm you are still within your returns period. We would be glad to arrange a return for a refund, and suggest some alternative phones that you may find more suitable for your needs.

If you would like the details on how to return your item, please email us at helpdesk@amplifiedtelephones.co.uk or call us on 020 7501 1101.

Kind regards,
Tylah
Amplified Telephones team.

Rated 5 out of 5 stars

Lots of choice

Easy to navigate site and found exactly what I needed for my elderly mother. Speedy delivery. There is plenty of choice also.

8 June 2026
Rated 5 out of 5 stars

Great Severely low sighted persons phone

My grandmother is severely low sighted and we bought her a new phone. It had huge buttons to call us directly and she found the white with black numbers very easy to see compared to a black phone, where she couldn't see anything. The phone started having problems after 6 months but they did a very easy and quick swap to a brand new one and my gran is happy again. Highly recommend them, thanks so mcuh!

28 May 2026
Rated 5 out of 5 stars

Amazing

Amazing

I was struggling with dialogue when watching youtube and netflix on my computer with my standard computer headphones even with the volume set at 100%. I decided to see what alternatives there were and ChatGPT recommended these as the best option. I now use it with amplification active and the computer volume is now set at 40%, the dialogue is clear and good volume. I hoped these would make it a bit easier to hear but they have exceeded my expectations

26 May 2026
Rated 2 out of 5 stars

Not suitable

Purchased Geemarc telephone for my mother on the basis of being suitable for people with hearing impairment.
Whilst admittedly loud the sound is very unclear and functionality is buried behind complex menus making it unsuitable.
Amplified Technologies asked for a review however (not being positive) it doesn’t appear to have been added to their website which is interesting.

2 February 2026
Unprompted review
Amplified Telephones logo

Reply from Amplified Telephones

Dear Mr Greenaway,

Thank you for your feedback.

We are sorry to learn that the Geemarc AmpliDECT 595 was not suitable for your mother's needs.

With regard to your comment about reviews not appearing on our website, all reviews submitted through our website are moderated by our team before publication, regardless of whether they are positive or negative. This process can result in a delay between a review being submitted and appearing online.

We note that this purchase was made in January and is now outside our 30-day returns period. However, if you would like advice on alternative telephones that may be better suited to your mother's specific hearing requirements, please contact our team at helpdesk@amplifiedtelephones.co.uk and we will be happy to make recommendations.

Kind regards,

Victor
Amplifiedtelephones.co.uk

Rated 5 out of 5 stars

A great phone for an older person

A great phone for an older person who just needs to talk and talk and talk at people. However, she did show much disappointment that it wasn't a 'smartphone' and she couldn't find any porn on it

20 May 2026

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