Amsclocks.co.uk Reviews 

Need part for clock that got lost but no one wants to help speaking in german would have paid for part but people are so rude no help

I have loved Grandfather clocks for many years. My husband bought me this one for my 70th birthday.
It is absolutely beautiful. The service was faultless.

DISRESPECTFUL, SHAMELESS and ARROGANT! Very often I buy online, had some issues, BUT with this so called company I ve got the WORST experience ever! I bought a clock for £200 in end of April. Firstly got the email they just skipped my order in monthly routine shipping and due Brexit ordering only one item only for me doesn’t pay off for them. I thought ok, I can wait no big deal. Over 1 month later waiting soooo excited for this birthday gift from my mother I got another email saying that “ they cannot confirm when they can expect my clock in their stock and factory is unable to send this product.” SO I CHECKED website again. GUESS WHAT?! This particular item is ON SALE with higher then I paid price with notice - delivery in this month- JUNE. I don’t have words how rude it is...... holding my money for 32 days - it’s not small amount (!!!) and meanwhile when probably producing costs went higher it just doesn’t calculate to sell the item in old price!!!! Scandalous, AVOID or be prepaid for IMPERTINENCE and hughe dissatisfaction.

UPDATE after AMS below reply:

Let’s make it clear:

16.28 I received email saying “...I’m very sorry to inform you that I have chased the factory for your clock and they are unable to send it... Factory cannot confirm when we can expect our stock.”
16.34 I got PayPal refund and so notification on my phone screen (=no option given)
THEN 16:49 conversation started that I was very disappointed and I will give you appreciate review and I know you have my item still online on sale with higher price. You replied me then that it might be delivered in end of the June ( suddenly it was possible despite earlier email) and If I want still the clock. But I already submitted review here, so replied that in this case I can still wait if I will get it in the end and I will delete review after. I am sorry but you twisted everything to clear yourself up and offended me I am “blackmailer”.

I have been looking for a clock with certain specifications and this one fits the bill perfectly. All my communications with the company have been prompt and positive. Very pleased.

Years ago, while living in Europe, I purchased a radio controlled AMS clock which I really liked. When we moved to the UK, the clock was always an hour off (on European time) but I couldn't find another clock of my liking, until I came across the website of AMS Clocks. They are the only seller I could find, who sells exactly the same clock, but on British time.

Unfortunately I couldn't find any purchase button, so I decided to contact them. They explained why the buttons were disabled and after sharing my story, they offered a workaround in order to deliver the clock.

The (workaround) payment process was straightforward, the delivery really fast and the clock was packaged in a very secure way. Amazing customer service. I'm really pleased with my new clock, definitely would recommend this shop!

I just have to say that AMS Clocks have been excellent. They are a UK based company with UK based customer service which I used when a BREXIT tax issues arose. Their response was swift and helped my clock clear customs, my clock was delivered the next day. It was securely wrapped and protected by their partners in Germany and it is now sitting on our mantelpiece chiming away the hours of lockdown!!

Highly recommend!! I contacted this company well past my warranty and they went out of their way to help me get a replacement part that we had dropped and broken. They didn’t overcharge and communication was polite and speedy. Thank you so much for your help. Good old fashioned customer service, which is so hard to find these days. Faith in online shopping restored! If we need any clocks in the future I will be coming straight back here.

I can’t fault AMS clocks and would highly recommend this company. My clock came from Germany and whilst we encountered a few “Brexit issues” along the way AMS went above and beyond to overcome these. Unfortunately the clock movement wasn’t working when it arrived but AMS responded immediately to my emails, forwarded the necessary replacement by courier and offered comprehensive instructions and support to fit this. Things do go wrong but it is the measure of a company as to how they deal with issues and AMS can’t be faulted. Love the clock - it is of high quality and looks great. I would not hesitate to use AMS again and highly recommend them.

I ordered two clocks from AMS clocks which duly arrived before Xmas. All was well but the pendulum on the modern Cuckoo clock did not swing as much as should have done so I contacted AMS who gave lots of helpful advice to remedy the problem but nothing worked. They sent a replacement clock which arrived a few days later and works beautifully. I then returned the faulty one. I would not hesitate in recommending this company. The products are beautiful and the customer service (from Pauline) is exemplary.

The customer service I experienced at AMS Clocks was first class - both before and after I placed my order.
There were problems with the first clock I received, however, this issue was dealt with promptly which was very reassuring.
I would happily shop with AMS Clocks again.

Really pleased with my purchase of a 607/1 wall regulator clock. Looked at other .co.uk sites selling AMS clocks and realised they were not actually based in the UK - mainly German retailers.
Pauline was helpful with the order and Rob gave me a bit of advice setting it up.
Bim-bams on the hour and half hour and keeps excellent time.

Absolutely fabulous service. I am over the moon with my purchase. Superb qualitiy product. If you are looking for a new clock, look no further. Highly recommend.

Efficient and friendly service. The team at AMS were so helpful and I love my new mantel clock
Will definitely purchase from them again

Not fit for use. Clock arrived on 1st Nov, inserted brand new battery and the hands on the dial didn't move so tried a second brand new battery and same again. I immediately sealed the clock back in its original packaging as well as bubble wrapped in (my own cost) and contacted Amazon for a refund. Had a nightmare experience dealing with AMS clocks UK and they even charged me to post the clock back to them via Hermes at £10 on top of £4 to have it sent to me (I am still out of pocket £14). The parcel took Hermes 7 days to deliver and I see the seller wrote to Amazon saying that the buyer returned the package in a bad state (it could have been damaged whilst 7 days in transit) as I have photos of how I packed it. I will not use this company again. The likes of Ikea and Argos have better products at better prices and customer service is also a million times better than that of AMS Clocks UK. They are a rude company and given me nothing but stress.

I contacted AMS after losing the small screw that holds the clock hands in place. Without any hesitation AMS responded and provided a replacement free of charge.
I was impressed at the speed in which my enquiry was dealt with and the kindness of their offer to replace this free of charge.

We live in the USA and bought an AMS clock in Germany two years ago. It has been in storage since then. We finally unpacked it in our new home and could not get it to work correctly. AMS in the UK walked us through the process and now the clock works great. THANK YOU!!!!!!

Great service from Pauline at AMS Clocks. Purchased a radio controlled Mantel (or Table) Clock AMS5190. Arrived very quickly and immediately operated on UK time with no problems. A lovely looking clock, better in actuality than the picture shows - seems very well built and substantial. Would recommmend AMS Clocks, and this particular item, to anyone looking for an elegant yet modern timepiece.

Do not purchase an AMS clock, they are made in Germany and when or if anything goes wrong it takes months to have it repaired. I purchased my clock in February 2018, by October 2018 the chimes had stopped working and was returned to be repaired. In January 2019 the clock was returned to me, but now it did not work at all, it was returned once again to the retailer and I am now expecting it back after repair in the next few days. The clock was returned again in April 2019 but still did not work, I have now been asked to have a clock maker examine it and explain what tests he did. I have now had it examined by a clock maker who confirms the module is faulty and have a quote for its replacement but this is not enough for timeshop4you.co.uk they want detail when detail does not exist. I contacted AMS Clocks.Co.UK for assistance during this time but they refused to get involved stating that they are nothing to do with AMS clocks. RogueTraders through and through Iwould keep well away from Timeshop4you.co.uk.