A-Kem Automotive  Reviews 

419
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and effectiveness of the products, noting they deliver excellent results and perform exactly as expected. Many people highlight the fantastic service, appreciating the quick responses, helpful advice, and overall ease of dealing with the company. Reviewers frequently mention fast and prompt delivery, along with excellent packaging. However, some customers also noted issues with delivery, including packages being damaged in transit or significant delays with tracking updates.

What people talk about most

Product

Consumers find products to be of high quality and very effective, with many reviewers consistently reporting... See more

Service

Customers consistently report positive experiences with the service, often highlighting it as great,... See more

Quality

Users describe positive interactions with quality, consistently reporting that products are of exceptionally... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and speedy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A-Kem products are of an exceptionally high quality. I have no need to look elsewhere. Ross provides a fantastic service & goes above & beyond. I highly recommend A-Kem for all automotive cleaning nee... See more

Company replied

Rated 5 out of 5 stars

Ross always goes that extra mile to ensure customers are happy and it's much appreciated. Products are top notch and have been using them for years with no complaints. I will be continuing to buy my... See more

Company replied

Rated 5 out of 5 stars

Ross is always quick to respond to any queries about use of products. The A-Kem products themselves are superb, and are incredible value for money. I’m guessing this is because the money goes into pro... See more

Rated 5 out of 5 stars

I have used this product for quite some time and had great results. Not only does it provide lasting protection, but is easy to apply a professional finish.


Company details

  1. #15 of 34 best companies in Car Equipment Accessories Store
  2. #3 of 6 best companies in Auto chemistry shop
  3. #49 of 133 best companies in Car accessories shop

Written by the company

A-Kem is a prominent and reputable brand renowned for delivering top-tier automotive detailing and maintenance products, all while ensuring affordability for its valued customers. With an unwavering commitment to excellence, A-Kem has carved a niche in the automotive industry as a trusted source for premium quality solutions. At the core of A-Kem's mission is a dedication to elevating the car care experience. Their product lineup boasts a comprehensive range that caters to both professional detailers and car enthusiasts alike. From cutting-edge quick detailing products to advanced coatings, A-Kem offers a wide selection of products that empower users to achieve that coveted showroom shine. What sets A-Kem apart is their unwavering commitment to quality. Each product undergoes rigorous testing and development to ensure it meets the highest industry standards. This dedication to excellence guarantees that customers receive not just products, but solutions that exceed expectations. Furthermore, A-Kem understands the importance of affordability in today's market. They've managed to strike the perfect balance between quality and cost-effectiveness, making premium car care accessible to a broader audience. In summary, A-Kem stands as a beacon of excellence in the world of automotive detailing, providing premium products that empower car enthusiasts and professionals alike to maintain and enhance the beauty of their vehicles without breaking the bank.


Contact info

4.8

Excellent

TrustScore 5 out of 5

419 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(419)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products and super service

Great products and super service, been a repeat customer for a few years

29 December 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks very much for the review. I really appreciate your continued custom over the years and I’m pleased the service has been consistently up to standard.

Rated 2 out of 5 stars

Where is it? 7 days later and not dispatched

Can’t review the product as I haven’t received anything. It’s been 7 days and so far the shipping label has been created but the tracking from Royal Mail is saying that the parcel still hasn’t been handed to them

10 January 2026
A-Kem Automotive  logo

Reply from A-Kem Automotive

Hi Jonathan,

I appreciate the frustration when a delivery doesn’t move as expected. In this case, the Royal Mail tracking showed that a label had been created but the parcel was not progressing through their network.

Unfortunately, I was not made aware of any issue until you contacted me after 7 days. As soon as you did, I investigated immediately, confirmed the parcel had been lost or undelivered by Royal Mail, and sent a replacement out straight away at no cost to yourself.

Had I been contacted earlier, I could have resolved this sooner. I’m always happy to help and do so quickly when issues are brought to my attention.

Given that the matter was addressed promptly once known, I do feel a 2-star review is a little harsh, but I hope the replacement arrives without further issue and that the product itself meets expectations.

Ross
A-Kem Automotive

Rated 1 out of 5 stars

Royal Mail said the package was damaged…

Royal Mail said the package was damaged in transit and returned to the sender. Still waiting on a reply from A-kem.

5 January 2026
A-Kem Automotive  logo

Reply from A-Kem Automotive

Hi William,

I’m sorry for the delay and confusion caused by Royal Mail in this instance. I was advised by you that the parcel was damaged in transit and to be returned before delivery, which has not happened.

Despite having no response from Royal Mail at the time, I still sent a replacement out free of charge to ensure you were not left without your order. That is the standard I operate to, even when the issue lies with the courier rather than the business.

As a small independent company, I rely heavily on customer feedback, and a 1-star review for a Royal Mail handling issue does not accurately reflect the service provided by A-Kem. I always take responsibility for resolving problems, but I cannot prevent damage caused once a parcel leaves my premises.

I hope the replacement arrives safely and that you’re happy with the product itself.

Ross
A-Kem Automotive

Rated 5 out of 5 stars

Fast delivery and great product

Fast delivery and great product

1 January 2026
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks very much for the feedback. Delighted to hear the delivery was quick and that you’re happy with the product.

Rated 5 out of 5 stars

Quick delivery

Quick delivery , great products and a great price . Highly recommend !

15 December 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks very much for the review. I’m really pleased you were happy with the delivery, the products, and the value. Much appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service, Fast delivery
Thanks

26 December 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks for taking the time to leave feedback. Delighted to hear you were happy with the service and fast delivery.

Rated 5 out of 5 stars

A very professional company with customer focus

A very professional company with a customer focus basis. When my order was damaged on delivery, Ross resolved the issue in a very calm and assuring manner.
Thanks for your service

10 December 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you for taking the time to leave such a thoughtful review. I’m pleased I was able to resolve the issue quickly for you and that you were happy with how it was handled. Your support is genuinely appreciated.

Rated 5 out of 5 stars

Great product's to use

Great product's to use, always happy with finished result.

19 December 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks very much for the review. I’m really pleased to hear you’re consistently happy with both the products and the results.

Rated 5 out of 5 stars

Fantastic home grown firm that sells…

Fantastic home grown firm that sells fantastic quality products, fast delivery and smell amazing.

17 December 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks very much for the kind words Anthony. I really appreciate the support and I’m glad you’re happy with the product quality, delivery, and fragrances!

Rated 5 out of 5 stars

Ross always goes that extra mile

Ross always goes that extra mile to ensure customers are happy and it's much appreciated.
Products are top notch and have been using them for years with no complaints.
I will be continuing to buy my car cleaning products from A-Kem.

22 December 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you very much for the continued support and for taking the time to leave such a thoughtful review. It genuinely means a lot to have customers who have trusted the products for years, and I really appreciate your loyalty.

Rated 5 out of 5 stars

Great products and brilliant service

Great products and brilliant service.
Always nice to get a little Haribo treat with your order too.

17 November 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks very much for the review. I’m really pleased you’re happy with the products and service, and I can confirm the Haribo made it into the parcel before I had a chance to scoff it.

Rated 5 out of 5 stars

TFR/Prewash

Bought the TFR/Prewash. This is a really great product. Effortlessly removes road film. Would recommend.

6 November 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks very much for the review. I’m really pleased to hear the PreClean performed as expected and made light work of the road film. Appreciate the recommendation.

Rated 5 out of 5 stars

Exceptional products provided by a fantastic business

A-Kem products are of an exceptionally high quality. I have no need to look elsewhere. Ross provides a fantastic service & goes above & beyond. I highly recommend A-Kem for all automotive cleaning needs & will continue to purchase from Ross without hesitation.

1 October 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks for the kind words Andrew, and for taking the time to leave such a thoughtful review. It’s great to know the products and service have earned your continued trust.

Rated 5 out of 5 stars

Mr zaid

Mr. Zaid did a good work in detailing my car. The work by him is very professional and I suggest everyone for their car detailing works

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Great service, my husband will only buy car products from a-kem,he details our cars and finds their products are amazing they do exactly what it says ,we had few products from them,you find products from other companies not as it says very misleading, but this companies products are amazing I cannot fault anything they sell ,fast delivery, great response, excellent service, fantastic product thanks mrs williams.

25 August 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thank you very much for such a kind and detailed review, Mrs Williams. I really appreciate the continued trust and support, and I’m delighted to hear the products are delivering exactly what they promise. Your feedback genuinely means a lot.

Rated 5 out of 5 stars

Speedy delivery and great…

Speedy delivery and great communication. Item itself is brilliant. Highly recommend, thanks!

10 August 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks very much for the review. I’m really pleased you were happy with the delivery, communication, and the product itself. Appreciate the recommendation.

Rated 5 out of 5 stars

Highly recommended

Great and understanding customer service, responsive and would do anything to keep the customer happy. Recommend highly

2 August 2025
A-Kem Automotive  logo

Reply from A-Kem Automotive

Thanks very much for the review. I really appreciate the kind words and I’m glad you were happy with the service and support provided.

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