I’m happy with the product and the gift it came with, but the shipping (to Germany) wasn’t great. The first package got lost, the second one arrived, but the tracking information on the website wasn’t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve absolutely loved this necklace from Ana Luisa! They were so friendly and easy to work with, and the quality has honestly impressed me. It’s the perfect dainty piece that goes with literally every... See more
Company replied
When I posed questions to the team about specific products I was interested purchasing as gifts AL team responded so swiftly I was beyond impressed. Stellar customer service. My niece went bonkers ove... See more
I took a much needed trip to NYC and walked into the Anna Luisa store. Everyone in there was so nice and helped me find the perfect earrings. When I got home, I realized one of the pieces had fallen o... See more
Company replied
Company details
Written by the company
Ana Luisa crafts high-quality, affordable jewelry essentials that stack up to real life. Tarnishproof, water-resistant, hypoallergenic: our pieces are engineered to withstand daily wear and are designed to be the foundation of your daily stack. Like your favorite pair of denim or trusty white tee—Ana Luisa is your jewelry uniform.
2-Year Warranty
Shop with peace of mind.
Our 2-Year Warranty ensures your Ana Luisa purchase is fully protected for two years from the original purchase date. Though we extensively test our products, our warranty covers tarnishing, water damage, and breakage.
Contact info
Brooklyn, United States
- 844-658-0027
- hello@analuisa.com
- analuisa.com
4.1
Great
599 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
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Reply from Ana Luisa
Hello Donna - We're so sorry to hear about how you received your order. It sounds like the earrings were damaged or defective. This is highly unusual, but our team is always willing to help in a case like this.
It also sounds like you may have signed up for our AL Luxe membership when you placed this order, which is optional. AL Luxe members pay a $3.95 one-time fee for immediate discounts, followed by a payment of $49.99 every 30 days after order confirmation. This is likely why you were seeing charges on your statement.
In the future, please don't hesitate to contact our team directly at love@analuisa.com. We are happy to make things right.
Dishonest
I ordered a pair of earrings on 3/5/26 and I get a email after I bought them the next day saying their charging my credit card over the price of the earrings 3.95 and then another 49.00. Nothing showed this when I was buying the earrings. Doesn't even say why their doing it. I went into my Paypal account and they had put an auto charge without my permission. I canceled the auto charge. Be careful of this company. Very dishonest.
5 March 2026
Unprompted review
Reply from Ana Luisa
Thank you for taking the time to share this feedback, Greg. We're glad to hear you were able to resolve this directly with PayPal. In the future, please don't hesitate to contact our team at love@analuisa.com. We're always happy to help.
Do not trust this company!
Do not trust this company!! There is a difference between jewelry being
Elegant and childlike I purchased several pieces was not impressed. The bracelet didn’t fit so the bracelet I paid $69 for they’re trying to give me a $40 refund disputing it but do not trust them This company replied and continues to lie I returned a bracelet that may fit a 5yr old I paid $69.00 and they refunded $40.00 they took the sale discount they gave on 5 items off the ONE returned item the difference being $40.00 when again I paid this company.$69 DO NOT TRUST THEM!! Bracelet was originally $89 So I guess they feel taking another $30 off my return is good business I think not and they’ll give you the run around they could careless they’re robbing you blind because they already have your money I have documents proving what I paid and the amount of the return just wish I could attach!! Shop at your own risk Should’ve sent all of it back but since it’s like cheap child’s jewelry I’ll give to my 4yr grand child
30 December 2025
Unprompted review
Reply from Ana Luisa
Hey Melissa - we're sorry the jewelry you ordered did not meet your expectations. We'll be sure to share your feedback with the rest of the team. That said, we understand you were in touch with our team who did confirm your refund was correct based on the discount applied, the gift with purchase received, and our standard return fee. We appreciate your understanding.
I bought my puff heart necklace which
I bought my puff heart necklace which, in a few months started tarnishing. I made them aware and the return was quick and easy which I am extremely happy with. I wanted the same necklace so they replaced and received in a few days. Thank you!
4 March 2026
Very good customer service!
25 February 2026
easy warranty service
25 February 2026
Amazingquality and beauty...I cannot…
Amazingquality and beauty...I cannot get tired of wearing all my Ana Luisa jewelry. Customer service is fantastic!
Absoutely recommended!!
4 March 2026
Inordered one piece of jewelry
Inordered one piece of jewelry. They have my credit card on file the next month they sent me another piece that I did not order. I contacted them and they told me “no refunds on custom pieces”. The charm said “intense” on it. I never ordered that or even considered a charm, let alone with that printed on it. It has been another month and I just received a “confirmation” of my new purchase again. I never ordered anything. You cannot sign in on their website to cancel any order or remove credit card info. DO NOT buy from them
4 March 2026
Unprompted review
Reply from Ana Luisa
Hi there - we're so sorry to hear you did not have a good experience. We appreciate the feedback and are always thinking of how we can do things better.
Excellent Customer Service
Excellent Customer Service! I had to return a ring unfortunately and the customer service rep helped me and made the process so easy and zero stress!
24 February 2026
Reply from Ana Luisa
Hi there! Thanks for sharing your feedback. We're glad our team was able to make your return stress-free. We hope you find something else you love soon!
Fake materials
Bought 2 pairs of earings which were pretty expansive and guaranteed 100% silver & gold plated. I still get very bad allergic reaction from them which means theyre not what they claim to be and use cheap materials.
5 November 2025
Unprompted review
Reply from Ana Luisa
We're so sorry to hear about what happened to you, Slyvie. If you haven't already, please contact our team via email or live chat. We'd love to make things right with you.
Awful service
Awful service. Low quality products, high shipping costs. Not worth the buy!
20 February 2026
Unprompted review
Reply from Ana Luisa
Hi Steven - we're so sorry to hear you did not have a good experience with us. We appreciate the feedback and are always thinking of how we can do things better.
It looks like we were able to set up a replacement order for you at no charge. Our team is currently in touch with you to see what else we can do to make things right here.
Great Quality and Customer Service
Not only is the jewelry great quality, but the customer service is also wonderful. I am a returning customer and this time around, my package get stolen from my mailbox. Luckily, Jessa was very helpful in assisting me with getting a replacement! am definitely recommending Ana Luisa to my friends and will be purchasing from here in the future!
11 February 2026
Reply from Ana Luisa
Hi Addy - thanks for leaving this review. We appreciate the feedback, and are so happy to hear Jessa was able to help. Enjoy your replacement!
Customer service was so helpful when…
Customer service was so helpful when the clasp on one of my favorite necklaces broke! There was no issue with getting a replacement and now I can continue to wear one of my favorite pieces.
31 January 2026
Reply from Ana Luisa
We're so glad our team was able to help you. We hope you enjoy your replacement necklace!
Awesome service
28 January 2026
Reply from Ana Luisa
Thanks for sharing this feedback, Hal. We're always here and happy to help.
The customer service team
The customer service team was very patient with me understanding the gift card process. I appreciate oh there help.
25 January 2026
Reply from Ana Luisa
We were happy to help, Diane! We appreciate you sharing your positive experience with us.
Earrings look great
Earrings look great. Great quality. The only thing I would change would be the length of the earring stem to be a bit longer.
31 January 2026
Reply from Ana Luisa
Hi Janet - we thank you for taking the time to share your feedback. We'll share this with our design team.
Good service
Honored their 2 year warranty when gold plating deteriorated on daily wear mini-hoops.
31 January 2026
Reply from Ana Luisa
Thank you for sharing your experience! We're happy to hear our team was able to help.
Not only is the product excellent…
Not only is the product excellent quality but the customer service is the absolute best I have dealt with in along time. I absolutely recommend Ana Luisa
31 January 2026
Reply from Ana Luisa
Hi Pam - we're so glad to hear from you! We always appreciate hearing this kind of feedback. Enjoy your new jewelry.
Tens
I had an issue with my necklace and they addressed and corrected it right away. Customer service gets all tens!!!
28 January 2026
Reply from Ana Luisa
Thank you so much for sharing your feedback! We're so glad we could help you.
Great products and exceptional customer service
I shop Ana Luisa regularly for myself and my daughters. Great quality and unbelievable customer centric service. They have gone above and beyond.
25 January 2026
Reply from Ana Luisa
Thank you for taking the time to share this feedback, Jennifer. We always appreciate hearing from our customers, especially loyal ones like you!
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