Have had the bike a short while so far all is good. Assembly is fairly straight forward the instructions could use an update on the translation. Folding instructions were unclear. Same as battery char... See more
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Receiving an electric bike at this price, I was pretty hesitant. But the Sunshine blew me away! Great gear shift, great long lasting battery, and really nice to look at. Also two day shipping for a bi... See more
Costumer service was great, very fast to respond and helped me out to change the model and color for me! Recommend 100%! Exited to have the bike here and test drive!
No one is in customer service to talk to you about issues with their products. I would like to return a bike and exchange for another but there is no one to discuss this with. Our bike arrived with... See more
Company replied
Company details
Written by the company
ANCHEER® Ebikes, Affordable & Powerful E-Bikes for for Everyone. ANCHEER brings affordable and high-quality electric bikes to all riders, including classic city commuter and city cruiser bikes, fat bikes suitable for all terrains, and mountain bikes.
Contact info
452 Spokane Way, 27519-6746, Cary, United States
- +1 (877)-652-5005
- service@ancheer.shop
- ancheer.shop
4.1
Great
45 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Costumer service was great
Costumer service was great, very fast to respond and helped me out to change the model and color for me! Recommend 100%! Exited to have the bike here and test drive!
8 June 2026
Unprompted review
Great bike for the price
Great bike for the price . Gotta figure things out . The instructions are a little vague but easy to figure out . Only put 1/2 mile on it so far so not really sure . Made my kid take it for a ride & he loves it
27 May 2026
Awesome e-bike.
The shipment is well packaged. I ordered two bikes (emtb26 and emtb08) 1 arrived early, 1 arrived 5 days later. Both bikes are awesome!
25 May 2026
Love the bike
25 May 2026
Incredible Quality, Especially at this price!
Receiving an electric bike at this price, I was pretty hesitant. But the Sunshine blew me away! Great gear shift, great long lasting battery, and really nice to look at. Also two day shipping for a bike feels unheard of! I’m super pleased.
20 May 2026
Good value for the money
Have had the bike a short while so far all is good. Assembly is fairly straight forward the instructions could use an update on the translation. Folding instructions were unclear. Same as battery charging .Manual shows the front tire to be a quick disconnect instead of the bolt on that came with it. Otherwise works as advertised especially for the price.
19 May 2026
Throttle cord was disconnected
Throttle cord was disconnected, scraping brakes, warped wheels
19 May 2026
Reply from ANCHEER
Dear BGS,
Thanks a lot for your detailed feedback and I’m really sorry for the trouble this has caused.
What you described – throttle cord disconnected, brakes scraping, and warped wheels – is absolutely not the experience we want any customer to have. We take this very seriously.
To help you quickly, could you please:
1. Let us know your order number and where you purchased the product?
2. Confirm whether the issues occurred out of the box or after some use?
3. (If possible) Share a short video or photos showing the throttle cord, the brakes, and the wheels.
We’d like to:
- Arrange a solution for you as soon as possible (repair, replacement of parts, or a new unit, depending on the situation and our warranty policy in your region).
- Report this issue to our quality and engineering teams to prevent it from happening again.
Thank you for your understanding and support!
ANCHEER Customer Service Team Contact Information:
Customer Service Email: service@ancheer.shop
I live my bike, love it.
15 May 2026
No one is in customer service to talk…
No one is in customer service to talk to you about issues with their products. I would like to return a bike and exchange for another but there is no one to discuss this with. Our bike arrived with box all beat up and an issue with the bike tire. We would like an option to return it and upgrade it to a better bike but there is no one to discuss this with to determine what it would cost us.
15 May 2026
Reply from ANCHEER
Dear Renee Laporte,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused by the condition of the bike upon delivery and the issue with the tire. We understand how frustrating this situation must be, and we are here to assist you.
Regarding your request to return the bike and upgrade to a better one, we would like to assure you that we are committed to resolving this matter to your satisfaction. To proceed, please kindly provide us with the following information:
1. Your order number or proof of purchase.
2. A brief description of the condition of the bike upon arrival, along with photos of the damaged box and tire (if possible).
Once we receive these details, our customer service team will promptly review your case and provide you with options for the return and upgrade, including the costs involved. We aim to respond within 24 hours on business days.
In the meantime, reach out via email at service@ancheer.shop.
Thank you for your understanding and support!
ANCHEER Customer Service Team Contact Information:
Customer Service Email: service@ancheer.shop
Excellent service and communication
Excellent service and communication! Helped me order the right item and resolved issues efficiently.
6 May 2026
Unprompted review
All I can say is Ancheer customer…
All I can say is Ancheer customer service is the best they did everything they said they would and it was fast. Archer is a great bike it does everything, friends of mine have bikes costing $ 4k that don't work as well as mine
The customer service works just as hard as bike to make things wright
24 April 2026
Unprompted review
Outstanding customer service!
I am very happy with the Ancheer company and customer service! The product I ordered was not in stock and did not ship out. Once I contacted them they generously offered me an upgrade that was in stock at a discounted price. Ancheer had it shipped out immediately with priority shipping and a tracking number. I had a great experience with the customer service and highly recommend Ancheer!
22 April 2026
Unprompted review
Customer service.
The staff followed up on an out-of-stock part order and offered alternatives. Very pro-active.
15 April 2026
Unprompted review
Excellent Customer Service!!
I purchased an Ancheer bike more than a few yrs ago and needed a new battery.
My battery type was no longer produced but the good folks at Ancheer are sending me an upgrade.
23 March 2026
Unprompted review
No parts or service
No parts or service. Dead beat staff. I just threw mine away because getting parts (as predicted) is not convenient at all and I spent way too long trying to get tires, and once again, having to try and coax a dead beat staff to try and get me something as easy and necessary as tires. They ruined my experience and my faith of ever owning one again.....GO WITH A DIFFERENT BRAND NOT ANCHEER. Shame on amazon for selling these bikes that only last until the tires go bad. Pretty upset with Ancheer here.
13 March 2026
Unprompted review
Reply from ANCHEER
Dear Customer,
Thank you very much for sharing your user experience. We sincerely apologize for the issue you encountered and highly value your feedback.
Regarding the parts supply issue you mentioned, we understand that this has caused you inconvenience. We will immediately forward this to the relevant departments to improve the parts supply channels and ensure that we can better meet customer needs in the future. We also suggest that you submit your specific needs to us through Amazon's customer service platform, and we will do our best to assist you in resolving the issue.
We are always committed to improving customer experience and hope you can give us an opportunity to improve. If you have any further questions or need further assistance, please feel free to contact us.
Thank you for your understanding and support!
ANCHEER Customer Service Team Contact Information:
Customer Service Email: service@ancheer.shop
WORST COSTUMER SERVICE.
WORST COSTUMER SERVICE.
I don't say it lightly, I purchased a replacement part, they sent me the wrong part and refuse to pay for the return or to send the part I purchased with the excuse that I didn't order the correct part for my bike anyway. John the 'answering service guy' is very unprofessional and rude.
6 February 2026
Unprompted review
Reply from ANCHEER
Dear Customer,
Thank you for your feedback regarding the replacement parts you purchased. We value your feedback and sincerely apologize for any inconvenience this purchase may have caused.
First, we sincerely apologize for the inconvenience caused by sending the wrong parts. We understand how frustrating it is to receive the wrong parts, and we will strive to improve our service to prevent similar situations from happening again.
Regarding the return shipping costs, we will review your order and our communication records to ensure you receive fair and reasonable processing. If it was indeed our mistake, we will cover the relevant shipping costs and send you the correct parts as soon as possible.
As for the service attitude of customer service representative John, which you mentioned, we will conduct an internal investigation to ensure our team consistently provides professional and friendly service to our customers.
To help us resolve your issue more quickly, please send your order number and relevant information to service@ancheer.shop via email. A dedicated person will follow up and ensure your issue is resolved promptly.
Thank you again for your patience and understanding.
We wish you a pleasant day!
ANCHEER Customer Service Team Contact Information:
Customer Service Email: service@ancheer.shop
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