Anchor & Rose London Reviews 

52
TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

Harry, who I assume is the owner of this company goes out of his to make sure that he offers a great service. He dealt with a difficult situation exceptionally well, and has earned my business moving... See more

Rated 4 out of 5 stars

Ordered a mystery box on a total whim via a social media advert in the run up to Xmas and got a dispatch notice on the 29th. Still nothing by the 6th January. Contacted via the advertised email addr... See more

Rated 1 out of 5 stars

It's disappointing when you find a boutique company that showcases great designs, however truly fail in the basics of customer service. Ridiculous waiting delivery periods and the only way to get any... See more

Rated 3 out of 5 stars

Item took 3 weeks to arrive but quality is high. I emailed them twice and they apologised for the delay. The replied the same day explaining due to Covid they are understaffed plus with the overwhelmi... See more

Company details

  1. Clothing Shop
  2. Men's clothes shop
  3. Streetwear store
  4. Ladies' clothes shop

Information provided by various external sources

Emerging in 2014, Anchor and Rose London was big in the tattoo scene, having since edged into streetwear. Now a staple in every guys wardrobe, we combine bold, illustrative designs with garments inspired by urban trends.


Contact info

3.2

Average

TrustScore 3 out of 5

52 reviews

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3.2

All reviews

(52)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

Fast delivery but quality not the best

Came on the Wednesday after I ordered on the Sunday really fast delivery but the quality of the t shorts isn’t great but for £10 you can’t moan there more like day time tops then ones you could wear to go the pub with your mates bit like boohoo type of material

21 April 2021
Unprompted review
Rated 1 out of 5 stars

3 months later & two jackets paid for…

3 months later & two jackets paid for have not arrived ... money taken immediately & zero response from emails to customer service ... either a scam, closed or playing you to see if you follow up ... either way do not order from them

21 March 2021
Unprompted review
Rated 1 out of 5 stars

Terrible company.

I purchased 4 items in November. 1 item arrived. It was the wrong size. It took me until mid January to get my money back after no replies from emails. I had to threaten to report to trading standards and small courts claim to get a response and my money back. So anyone else with the same problems I suggest to do that. Had no reply for weeks. Then emailed saying I'm reporting to trading standards and had a reply within the same day. I know this is a big problem for alot of people as I've seen the comments on all social media platforms.

17 January 2021
Unprompted review
Rated 4 out of 5 stars

Good customer service

My order didn't arrive however when I contacted them the customer service was very good. They sent me a copy of the shipping receipt and after I explained it handy arrived I was given a refund promptly.

29 December 2020
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

I ordered two shirts from the company in September of 2019. After not receiving my items I sent emails, and DM's on Instagram and did not get a response until January of 2020. I gave my shipping information to find out what happened to my order and never got a response. To this day I have not received a refund of any kind or a replacement order. I will never order anything from this company again and will continue to warn people to keep them from making the same mistake I did.

24 December 2020
Unprompted review
Rated 3 out of 5 stars

Understandable 3 week delay

Item took 3 weeks to arrive but quality is high. I emailed them twice and they apologised for the delay. The replied the same day explaining due to Covid they are understaffed plus with the overwhelming number of orders due to Black Friday and Christmas approaching the 3 week wait instead of 3 days is understandable. The only fault l can find is that l was offered a free item as a gesture of goodwill for the delay but it never arrived but as l didn’t pay for it, l’m not too upset

11 December 2020
Unprompted review
Rated 1 out of 5 stars

Awful

Awful service, items were weeks late tried to contact them multiple times to chase my order with no response. Ended up having to get PayPal involved to refund my order which never showed.

6 December 2020
Unprompted review
Rated 4 out of 5 stars

Only bought one piece and it was…

Only bought one piece and it was excellent. Wish some pieces weren’t exclusive time only and if there was a selection of bottoms then I’d most definitely buy more often <3

5 December 2020
Unprompted review
Rated 4 out of 5 stars

Great quality and service

Great quality and service, all as asked for. Only gripe the delivery service to two attempts to find a 22 storey building on a hill. Still very happy with the purchase.

4 December 2020
Unprompted review

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