And1 Reviews 32

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I initially bought a size that ended up not fitting. The return/exchange process was straight forward and I had the right size in just days. Now the sneakers, wow I have no words...they are wonderful... See more

Rated 5 out of 5 stars

Love the quality of the clothing. I have to experiment though on the sizes but overall it is legit. Hope you can include Jerseys of the names of And1 Streetballers who are OGs like Alimoe, Main Event,... See more

Company replied

Rated 2 out of 5 stars

Great product but I ordered the wrong size and did a size exchange. Keep getting asked for reviews but no confirmation to say the new size is being sent out. Only confirmation to say they have receive... See more

Company replied

Rated 5 out of 5 stars

Ordered the Mad Game. I had it back in the days as the Sprewell edition in white and orange so when I saw the Mad Game is back, I had to order it right away. I ordered from Germany and they arrived th... See more

Company replied


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4.2

Great

TrustScore 4 out of 5

32 reviews

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1-star

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Rated 5 out of 5 stars

I initially bought a size that ended up…

I initially bought a size that ended up not fitting. The return/exchange process was straight forward and I had the right size in just days.
Now the sneakers, wow I have no words...they are wonderful. I wish you could get And1 from sports direct like it was 10-15 years ago.

31 March 2026
Rated 5 out of 5 stars

fast delivery :)

21 March 2026
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Reply from And1

Hi Marcus,

Thanks for the review. We know when you want new gear, you want it now. Glad to hear the delivery team had their track shoes on for this one. Enjoy the haul!

Thanks
Jordan

And1 Customer Services

Rated 5 out of 5 stars

Great shoes

Great shoes! Really fit well and look good! I will be buying again.

24 March 2026
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Reply from And1

Hi Chris,

That’s what we love to hear, There’s nothing like that "perfect fit" feeling right out of the box. We’re already looking forward to helping you pick out your next pair. Welcome to the family!

Thanks
Jordan

And1 Customer Services

Rated 5 out of 5 stars

Made my 15 year old self happy

Ordered the Mad Game. I had it back in the days as the Sprewell edition in white and orange so when I saw the Mad Game is back, I had to order it right away. I ordered from Germany and they arrived the next day. Very Quick. The EU size was true to size.

11 March 2026
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Reply from And1

Hi Christopher,

This review put a huge smile on our faces. There is nothing quite like the nostalgia of the Mad Game, and we’re stoked we could get them from our warehouse to Germany in record time for you!
Whether it’s 2000 or 2026, the game stays mad. Enjoy rocking those classics again—your 15-year-old self has great taste!

Thanks
Jordan

And1 Customer Services

Rated 5 out of 5 stars

Mad basketball shoes

Great basketball shoes which fit well with my outfits as well

11 March 2026
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Reply from And1

Hi Charles,

Thank you so much for the great review!

We are so happy to hear that you're enjoying your order. It means a lot to us that you’ve chosen AND1 for your basketball gear.

We’ve got you covered on and off the court.

We hope to serve you again in the future.

Thanks,
Kiana

AND1 Customer Services

Rated 5 out of 5 stars

Still a great company

Fast delivery, great products. Will use and1 for all my basketball gears

13 January 2026
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Reply from And1

Hi Istvan,

Thank you so much for the great review!

We’re thrilled to hear you were happy with the fast delivery and the quality of our products. It means a lot to us that you’ve chosen AND1 for your basketball gear.

We’ve got you covered on and off the court.

Looking forward to serving you again.

Thanks
Jordan

AND1 Customer Services

Rated 5 out of 5 stars

The swift delivery and the quality of…

The swift delivery and the quality of the item makes me wanna buy again.

9 January 2026
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Reply from And1

Hi Rose,

Thank you for your feedback!

We’re really glad to hear you were impressed with the swift delivery and the quality of the item.

We truly appreciate your support and look forward to serving you again soon!

Thanks
Jordan

AND1 Customer Services

Rated 2 out of 5 stars

Great product but I ordered the wrong…

Great product but I ordered the wrong size and did a size exchange. Keep getting asked for reviews but no confirmation to say the new size is being sent out. Only confirmation to say they have received my return. In the mean time the jumper has reduced in price by nearly 20pound so I would have been better off returning to get a refund then buying again at the cheaper price.

20 December 2025
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Reply from And1

Hi Morgan,

Thank you for taking the time to share your experience.

We’re glad to hear you’re happy with the quality of the product, but we’re sorry for the frustration caused during the size exchange process. We understand how unclear communication and delays can be disappointing, especially when pricing changes occur.

If you’re still waiting for confirmation or would like us to look into this for you, please contact our customer support team at hello@and1eu.com with your order details and we’ll be happy to help.

Thanks
Jordan

AND1 Customer Services

Rated 5 out of 5 stars

From purchasing of product to…

From purchasing of product to delivering ,it was quiet fast .great product as well love it.

18 December 2025
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Reply from And1

Hi Lesley,

Thank you for your great review! We’re thrilled to hear your order arrived quickly and that you love the product. We really appreciate your support and hope you enjoy it!

Thanks
AND1 Customer Services

Rated 1 out of 5 stars
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Reply from And1

Hi Gevarni,

We’re really sorry to hear that your order hasn’t arrived. This isn’t the experience we want for our customers.

Please reach out to our customer support team with your order details so we can investigate and get this resolved as quickly as possible.

Thanks
AND1 Customer Services

Rated 5 out of 5 stars

Fast shipping

Fast shipping. Good Shopping Rates and Exchange without any Problems. Recommended

12 December 2025
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Reply from And1

Hi Oliver,

Thank you for the great review!

We’re glad to hear you had a smooth experience with fast shipping, good rates, and an easy exchange. We really appreciate your recommendation and look forward to serving you again!

Thanks
Jordan

AND1 Customer Services

Rated 3 out of 5 stars

Great shoes, but no double box so it got messed up in shipping

Great shoes, just as I remember them from back in the day. Sadly it's shipped in single box only so the awesome box got all messed up in shipping :( Would add a pic, but cannot here. Shoe itself is fantastic.
Because of that -2 stars, can't really have the box on display. Add double box for 5£ or sth and it's preem.

12 December 2025
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Reply from And1

Hi,

Thank you for your detailed feedback!

We’re thrilled to hear you love the shoes and that they bring back some great memories. We’re sorry the original box didn’t arrive in perfect condition. We understand how much that matters to collectors.

We really appreciate your suggestion about offering a double-box option, and we’ll pass it along to our team for consideration. Thanks again for your support and for sharing your thoughts!

Thanks
Jordan

AND1 Customer Services

Rated 5 out of 5 stars

Legit

Love the quality of the clothing. I have to experiment though on the sizes but overall it is legit. Hope you can include Jerseys of the names of And1 Streetballers who are OGs like Alimoe, Main Event, Hot Sauce, Escalade, 50, etc in the future.

9 December 2025
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Reply from And1

Hi Steven,

Thank you for the fantastic feedback!

We’re glad to hear you love the quality of our clothing. We appreciate your suggestions about adding jerseys of the classic AND1 Streetballers, that’s some great inspiration for the future! We’ll take it on board and hope to bring some OG vibes to our lineup soon. Thanks again for your support!

Thanks
Jordan

AND1 Customer Services

Rated 5 out of 5 stars

Good to see AND1 Is Back‼️

Good to see AND1 Is Back‼️

4 December 2025
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Reply from And1

Hi Mike,

Thank you! We’re thrilled to be back and even more excited to serve our customers again. We really appreciate your support and can’t wait to bring you more great products!

Thanks
Jordan

AND1 Customer Services

Rated 5 out of 5 stars

Great Fit

Delivery was quick, fit is great!

27 November 2025
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Reply from And1

Hi,

Thank you for the great feedback! We’re happy to hear the delivery was quick and the fit is just right. We really appreciate your support and hope you enjoy your purchase!

Thanks
Jordan

AND1 Customer Services

Rated 1 out of 5 stars

My package arrived to Greece and…

My package arrived to Greece and Hellenic post office send it back to AMD1 UK cause of missing information on home address. I don't know who's fault is everything was right I didn't have time to fix that when I went to the post office it was too late my package was back to airport. AND1 Customer service are nice and fast to communicate they asked me if I want a refund or to send me back the product I asked it for the product and finally they told me that Unfortunately, size 12 is no longer in stock, so we are unable to replace this, so we've had to refund you.
Maybe in the future I will try to buy something again but if I find this trouble that would be not satisfied it at all. Peace

25 November 2025
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Reply from And1

Hi Petros,

Thank you for sharing your experience.

We’re really sorry for the delivery issue and understand how frustrating this situation must have been, especially once the parcel was returned before it could be corrected.

We’re glad to hear our customer service team was able to assist you quickly, and we apologise that the item was no longer available in your size for a replacement.

While we understand this wasn’t the outcome you were hoping for, we appreciate your understanding and hope we’ll have the chance to provide you with a smoother experience in the future. Thank you for your feedback.

Thanks
Jordan

AND1 Customer Services

Rated 5 out of 5 stars

All 👌 perfect

27 November 2025
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Reply from And1

Hi Tsvetomir,

Thank you! We’re glad to hear everything was perfect 👌 We really appreciate your support and hope to see you again soon!

Thanks
Jordan

AND1 Customer Services

Rated 1 out of 5 stars

Crap

I've never seen such low quality products. First and last time...

25 November 2025
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Reply from And1

Hi Daniel,

Thank you for sharing your feedback.

We’re really sorry to hear that the product did not meet your expectations, as this is not the experience we want our customers to have. We take quality concerns seriously and would appreciate the opportunity to look into this further.

Please reach out to our customer support team at hello@and1eu.com with your order details so we can review the issue and assist you.

Thanks
Jordan

AND1 Customer Services

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