Andean Discovery Reviews 215

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly demeanor, making every interaction pleasant and personalized. People frequently highlight the excellent service, noting that every detail of their holidays was well-organized and executed flawlessly, from itineraries to accommodations and transportation. Reviewers also appreciate the fantastic locations and the seamless travel experiences provided. However, some customers mentioned occasional issues with flexibility regarding itinerary changes, despite materials suggesting otherwise. A few also noted that pick-up times were sometimes too early, leading to waiting, and that information about food service on flights or at hotels upon late arrival was not always provided.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the guides for being... See more

Holidays

Users describe positive interactions with holidays. Many customers praise the well-planned itineraries,... See more

Service

Reviewers highlight positive aspects of service, praising the company for handling nearly everything, from... See more

Location

Customers consistently note positive experiences with location. Reviewers praise destinations like Machu... See more

Based on these reviews

Rated 5 out of 5 stars

We had a wonderful trip!!! Every detail was well organized, guides were very knowledgeable, helpful & most concerned with our well being. If you like to explore an amazing destination like the Galap... See more

Company replied

Rated 5 out of 5 stars

Amazing guides. Vaniiya in Peru is the best. The driver, Raul, was also excellent. Well planned itinerary, flexible with changes as needed, great guidance on clothing and gear required for activities,... See more

Company replied

Rated 5 out of 5 stars

I planned a 10 day personal adventure land based tour with my family ages ranging from 76 to 12 years old. We were taken care of from start to finish. The accommodations were wonderful and the guid... See more

Company replied

Rated 5 out of 5 stars

We have never had a private guided custom trip before and now we’re spoiled. Everything and everyone was top notch. We couldn’t have asked for a better guide than Cesar and we had a great time with ou... See more

Company replied


Company details

  1. Tour operator
  2. Travel agent

Written by the company

With US headquarters in Massachusetts, and local offices in South America, Andean Discovery directly coordinates all aspects of travel from start to finish, ensuring guests a seamless travel experience. Discover ancient ruins, remote islands, lush rainforests, and indigenous villages on a journey designed specifically for you. Andean Discovery is featured in The Boston Globe and other publications for its efforts to promote community-based tourism, which takes into account, first and foremost, the well-being of the people and places we visit.


Contact info

4.8

Excellent

TrustScore 5 out of 5

215 reviews

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Rated 5 out of 5 stars

The trip was well-planned and we had…

The trip was well-planned and we had excellent guides in every city, which was very helpful. We will recommend Andean Discovery to friends and family.

We stayed in some nice hotels. I wish we'd had more time to explore Cusco (that could've been limited by days we had for the trip).

The Galapagos portion of the trip was great. The ship (Galapagos Legend) is a little tired (in our opinion). The Naturalist to Passenger ratio was great.

In the Sacred Valley, Andean Discovery arranged for us to see things we never would've found (or driven to) on our own (Estate Lunch, Misminay Lunch, Moray Salt Mines)

Our guide in Peru (Cesar Perez) was excellent. Very knowledgable and well-spoken. All of the guides were great.

17 April 2026
Rated 5 out of 5 stars

Amazing experience!

We did the Machu Picchu and sacred valley itinerary, and I do not have enough good things to say about our experience! Andean Discovery handled pretty much everything except the flights to and from Peru, which took a lot of stress out of the planning process. The activities, hotels, and restaurants that were selected as part of the experience were all fantastic, and Andean Discovery was very open to adjusting aspects of the trip to fit the needs of our group. The guides in Peru were all wonderful, and our primary guide Cesar was one of the best guides we have ever had. He was extremely knowledgeable about all the places we went, and kept the itinerary flowing smoothly. When there was an issue with one of our tickets he was on it right away and had it resolved within 15 minutes. A huge thank you to the entire team at Andean Discovery for a wonderful trip!

9 April 2026
Rated 5 out of 5 stars

Andean Discovery did a great job…

Andean Discovery did a great job finding us a wonderful vacation of a lifetime to the Galapagos Islands. From the moment we arrived in Quito til the time we left the Quito airport to return home we had white glove service. Bravo and thank you for a great experience. Now to find time to go back to Equador to see the Amazon portion of the country.

7 April 2026
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Reply from Andean Discovery

Thank you so much for sharing this kind note! We’re thrilled to hear that your Galapagos trip was a success. We can’t wait to help you plan your next Ecuador adventure, especially the Amazon portion, when the time is right. If there’s anything you’d like to customize or any questions you have in the meantime, we’re here to help. Safe travels and see you back in Ecuador soon!

Andean Discovery Travel Team

Rated 5 out of 5 stars

Amazing guides

Amazing guides. Vaniiya in Peru is the best. The driver, Raul, was also excellent. Well planned itinerary, flexible with changes as needed, great guidance on clothing and gear required for activities, superb hotels and restaurants for the most part. Well done.

7 April 2026
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Reply from Andean Discovery

Thank you so much for sharing your experience! We’re thrilled to hear you enjoyed the guides, especially Vania in Peru, and that Raul contributed to a smooth trip. It’s wonderful that you appreciated the gear guidance, hotel and dining selections, and the flexibility to adapt as needed. Your kind words motivate us to maintain the high level of service you described. We hope to welcome you back for another adventure soon, there's always more to explore. Safe travels!

Andean Discovery Travel Team

Rated 5 out of 5 stars

Expert advice and experienced guides…

Expert advice and experienced guides made the trip memorable. In the cloud forest, the rain forest, and on the Galapagos Islands, we experienced the wonders of Ecuador.

2 April 2026
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Reply from Andean Discovery

Thank you for sharing your experience! We’re glad to hear that expert guidance and our seasoned guides helped make your trip memorable across Ecuador, from the cloud forest and rainforest to the Galapagos Islands. It’s wonderful to know you enjoyed the diverse wonders of the country. If there’s anything more we can do to tailor future adventures or if you’d like recommendations for your next Ecuadorian expedition, we’re here to help. Safe travels, and we hope to welcome you back soon!

Andean Discovery Travel Team

Rated 5 out of 5 stars

Best guide

Our guide Cesar was the best anyone could ask for. He helped us with everything we needed and went above and beyond his duties as a guide. He made our time in Peru amazing and I look forward to meeting him again one day.

30 March 2026
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Reply from Andean Discovery

Thank you so much for sharing your kind words about Cesar. We totally agree, he’s an amazing guide and a wonderful person! We’re thrilled he made your time in Peru truly special and went above and beyond. We’ll pass along your appreciation to Cesar. We hope to welcome you back for another amazing adventure soon. Safe travels!

Andean Discovery Travel Team

Rated 3 out of 5 stars

The destination was incredible but the…

The destination was incredible but the Andean Discovery service was not. The transfers were managed fairly well but often pick-up times were too early and resulted in lots of waiting time. Sometimes breakfast was included but it wasn't available until 7am which was the pick-up time. We were not advised there would be no food service on a 3.5 hour internal flight in Chile that was 6:30pm or that there would be no food or barfood available at hotel when we arrived at 10.

We wasted a day trying to fly from Buenos Aires to El Calafate and the flight delay resulted in our missing our half-day excursion to See Perito Morena and we were not refunded the admission tickets or the guide and driver time. We tried to delay out departure to Las Torres by a few hours 2 days later to avoid missing the UNESCO site but Andean was not flexible on changing any arrangements and suggested we ask the hotel who suggested it was Andean's role. We offered to cancel our Sunday excursion to go to the UNESCO site instead but this was not facilitated either. The drive/boat/hike Sunday excursion turned out to be almost identical to the Grey Glacier drive/boat/hike excursion in Chile and we tried to change our itinerary at Las Torres to avoid this full-day (over 10 hours) repeat excursion but they were not able to accommodate any change despite the materials indicating excursions could be selected each day.

Also, we were not given the option for a non-all-inclusive meal/beverage plan at Las Torres and a la carte would have been much better for us.

Response to Andean response:

Thanks for the feedback - you did provide a possible upcharge on the drive to Chile but it was $1100 USD above what we had already paid for a drive that we researched as $180-200. Not sure if you contacted Ryan Travel or Las Torres but we were the only passengers on both drives so I believe there could have been flexibility on that date.

Also, we weren’t refunded for the missed excursion.

10 March 2026
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Reply from Andean Discovery

Hi Susan,

Thank you for sharing your experience. We’re glad the destination resonated with you, but we’re sorry that several aspects of the service fell short. A last-minute booking, such as yours at 28 days prior to departure, can significantly limit internal flight options, which we will strive to communicate more effectively in the future. Because much of the Patagonia portion operates as a group transfer rather than a private transfer, exact pickup times depend on coordinating with other guests at different hotels, and delays outside our control can occur.

Our program includes an all-inclusive meal package paired with guided excursions though we understand that some travelers prefer an a la carte approach, and we are actively exploring ways to offer more dining flexibility within the package constraints of our providers.

Regarding your delayed flight out of Buenos Aires and subsequent late arrival in El Calafate, that same day and upon your request we provided a quote for a private transfer the following Monday to Torres del Paine to help recover the Perito Moreno excursion, and we want to be transparent about the exchange with our On-call Operations Specialist on Saturday night 2/28/26.

We’re improving our pre-trip communications too to set clearer expectations about breakfast windows, pickup times, and how delays may affect schedules. We’re also examining transfer and excursion scheduling to better accommodate delays and last-minute changes.

If there are other specific items you feel would be appropriate to discuss, we’re open to continuing that conversation. We appreciate your insights as we continually refine our approach to better serve future guests. Thank you again for taking the time to provide your valuable feedback about the trip.

Warm regards,

Andean Discovery Travel Team

Rated 5 out of 5 stars

It was the easiest

It was the easiest, most exciting trip ever. Guides were excellent!

10 March 2026
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Reply from Andean Discovery

Thank you so much for your feedback! Glad you had a great trip and appreciated the guides.

Warm regards,
Andean Discovery Travel Team

Rated 5 out of 5 stars

Franco was our superb guide in the…

Franco was our superb guide in the Sacred Valley and Machu Picchu. We enjoyed wonderful accomodations and food. The trip of a lifetime, customized by Andean Discovery for just us. Also did the Peruvian Amazon and Lake Titicaca.

2 February 2026
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Reply from Andean Discovery

Thank you so much for sharing your experience. We’re delighted Franco made your Sacred Valley and Machu Picchu trip feel truly special, and that you enjoyed the accommodations and meals. We appreciate your kind words and can’t wait to help you plan your next Andean Discovery adventure. Safe travels!

Andean Discovery Travel Team

Rated 5 out of 5 stars

Andean Discovery made planning our trip…

Andean Discovery made planning our trip to Ecuador and Peru in Feb 2026 so easy. They ensured we had door to door coverage and felt really well taken care of. We had private guides for every place of visit and truly appreciated their attention to detail! Thank you Damon, Karen, Wilson, Hugo, Cesar, Bonnie, Sara, Elias and Alfredo! You made this one of the most memorable trips for us!

18 February 2026
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Reply from Andean Discovery

Thank you so much for this wonderful note. We’re totally thrilled that we made your Ecuador and Peru trip planning easy and that you felt well taken care of from door to door. It’s also great to hear you enjoyed your private guides at every stop and enjoyed our attention to detail. We’ll be sure to pass your thanks along to the team. Here’s to many more memorable journeys with Andean Discovery!

Andean Discovery Travel Team

Rated 5 out of 5 stars

Awesome Trip!

The guides, drivers, accommodations and logistics were fantastic - the trip went as smoothly as anyone could hope for. We got to see and experience everything we wanted. The guides were all super helpful, friendly and knowledgeable.

2 February 2026
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Reply from Andean Discovery

Thank you for sharing such a positive review! We’re delighted to hear that the guides, drivers, accommodations, and logistics all contributed to a smooth and fulfilling trip. It’s wonderful that you were able to experience everything you hoped for. We truly appreciate your kind words and look forward to planning your next adventure with Andean Discovery.

Andean Discovery Travel Team

Rated 5 out of 5 stars

Our trip was AMAZING

Our trip was AMAZING! All of the details were taken care of for us. The guides were wonderful as well.

10 January 2026
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Reply from Andean Discovery

Thank you so much for your kind words. It was a pleasure to welcome you as our guests in South America!

Warm regards,
Andean Discovery Travel Team

Rated 5 out of 5 stars

Organization was impeccable

Organization was impeccable. Guides were on time and organized. Able to manage changes in schedules smoothly. One member traveling with food restrictions, would have liked to have had more clarity

20 January 2026
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Reply from Andean Discovery

Thank you for your constructive feedback. We’re glad to hear that organization, timeliness, and flexibility contributed to a smooth experience. We also appreciate you highlighting the dietary note, clear communication in advance is essential, and we’re sorry for any confusion. We’ll use your input to strengthen pre-trip guidance and ensure dietary needs are clearly documented and addressed from the start. We’ll be happy to follow up with you to discuss your specific restrictions and how we can better accommodate them on future trips.

Rated 5 out of 5 stars

Quito & Galápagos Islands

A trip to the Galapagos has been on my wish list for a long time. Andean Discovery made it happen and it was flawless. Our guides Daniel and Alejandro were very knowledgeable and patient.

10 January 2026
Unprompted review
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Reply from Andean Discovery

Thank you for sharing your wonderful experience! We’re thrilled that Andean Discovery could turn your Galapagos wish into a flawless reality. It’s great to hear that Daniel and Alejandro were knowledgeable and patient, we’ll be sure to pass along your praise to them. We appreciate your kind words and hope to help you plan another memorable adventure in the future.

Andean Discovery Travel Team

Rated 5 out of 5 stars

Excellent arrangements

Excellent arrangements, well informed and friendly tour guides and good restaurants. It was a very smooth trip

11 January 2026
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Reply from Andean Discovery

Thank you for the wonderful feedback! We’re glad to hear that you enjoyed the overall travel experience. Kind regards,
Andean Discovery Travel Team

Rated 5 out of 5 stars

Well-planned and executed

Well-planned and executed. No surprises. The guides were top-notch. A shout-out for them all. Thanks!

11 January 2026
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Reply from Andean Discovery

Thanks so much! We'll pass along your shout out to the guides for sure.

Andean Discovery Travel Team

Rated 5 out of 5 stars

Most amazing trip!

We were a team of six couples that took a land based cruise to Quito, Galapagos and Cusco, Machu Picchu and Lima from USA from Dec 12 thru Dec 24, 2025.

From the time we arrived in Quito to the time we left Lima the arrangements were flawless that included the 5* accommodations and internal flights within South America. All of us on the trip were vegetarians and Andean ensured that the food at all times were per the groups preference. The guides at every location were amazing, knowledgeable and some went an extra mile when one of the members were struggling during the hike. The only suggestion from the team that I can think of was that the itinerary was packed and left little to no room to enjoy the 5* facilities. A day gap to relax and enjoy at some of the locations after a day filled with sightseeing would be an awesome addition.

24 December 2025
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Reply from Andean Discovery

Thank you for sharing such a detailed and thoughtful review. We’re delighted to hear that the 5-star accommodations, internal flights, and vegetarian dining and other arrangements met your expectations. We are thrilled that you appreciated our knowledgeable guides and that they went the extra mile when needed, including during the hike.

We appreciate your constructive suggestion about adding a day of downtime to enjoy the facilities. Your feedback is invaluable as we strive to balance rich itineraries with opportunities for rest and relaxation.

Thank you again for choosing Andean Discovery. We’d love to plan your next unforgettable adventure.

Andean Discovery Travel Team

Rated 5 out of 5 stars

A trip of a lifetime

I planned a 10 day personal adventure land based tour with my family ages ranging from 76 to 12 years old. We were taken care of from start to finish. The accommodations were wonderful and the guides were totally focused on our needs. The guide was able to flex between our youngest to our oldest traveler. There were numerous times where the guides were helping us to ensure our trip was perfect. I had health issues and air plane issues having to postpone two times. The staff was able to reschedule us with ease. I would use this tour company again. They fulfilled a dream vacation I will never forget.

29 June 2025
Unprompted review
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Reply from Andean Discovery

Thank you so much for sharing your heartfelt review. We’re thrilled to hear that your 10-day multigenerational family adventure met everyone’s needs. It’s wonderful that the team helped navigate health and flight changes with ease, and that the guides supported each member of your family to ensure a memorable experience.

We’re honored to have helped fulfill a dream vacation for your family, and we’d be delighted to plan another unforgettable journey for you whenever you’re ready. Warmest wishes to you all, and we look forward to welcoming you back in the future.

Kindest regards,

Andean Discovery Travel Team

Rated 5 out of 5 stars

Everything was taken care of for me

Everything was taken care of for me. I didn't have to arrange a thing. The guides were amazing and accommodating. The excursions were fun and my whole trip couldn't have been more perfect.

14 November 2025
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Reply from Andean Discovery

Thank you for sharing this lovely note. We’re thrilled to hear that your trip felt perfect from start to finish. We appreciate your kind words and would be delighted to arrange another exceptional journey for you in the future.

Andean Discovery Travel Team

Rated 3 out of 5 stars

Poor customer service

While we had a great trip and amazing guides the trip could have been better. We were not listed to as we were planning our trip. I feel the owner has his own ideas and did not take the time to listen to us and learn what we really wanted from this trip. He was unwilling to give is an itimized agenda with costs. I feel the trip could have been even better if they worked with us.

30 September 2025
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Reply from Andean Discovery

Dear Brian,

Thank you for your review. I’m glad you had a great trip and that the guides were amazing. I’m sorry you felt unheard during the planning process.

To provide context, we worked with Tonya, who I understand was your point of contact, throughout the pre-departure phase. From booking in September 2024 through departure in September 2025, the itinerary was refined five times in response to Tonya's and the group’s preferences and requests. Our goal remains to balance personalized experiences with transparent planning, and I wish we’d had more direct conversation with you, personally, during the pre-departure phase.

Regarding cost breakdowns, as a tour operator we receive discounted wholesale rates from hotels, airlines, and other partners. These rates are confidential due to contractual obligations with our providers, and we’re not able to disclose them. I understand you were hoping for a fully itemized upfront agenda, and I apologize for any inconvenience this may cause.

We're open to continuing the conversation, kindly contact us anytime at adventure@andeandiscovery.com or 617-927-9787. Thank you again for traveling with us and for your valuable feedback.


Kind regards,

Andean Discovery Travel Team

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