Andel Energi Reviews 17,119

Thank you Marianne from team 24! She helped with patience and commitment. Very nice talking and solving all the issues.

Nanna provides a perfect service, very kind and top skilled. This is how Customer Service needs to be. Thumbs up for this excellent service . Specially nanna doing amazing job. thanks

I had some issue with payment for my electric bill so I made a phone call to Andel Energi. With help from Marianne from team 24, everything has been settled. She was very patient and helpful, providing many useful details for me. It is a very nice conversation.

We have been customers for 4 years and we have always been paying the invoices manually and always ahead of time. We realized last month that we had been paying 49dkk per month for all this time to get the code at the bottom of the invoice to be able to pay, so we called your support in order to find a less costly way. We were then bullied by Andel to set up an automatic payment, as there is no alternative to pay manually the invoice without having to pay a fee.

We were not happy with this, as we like to be in control of our payments and as I mentioned earlier we always pay on time - but as we never had an issue with Andel we thought that this was a serious company and that it would work OK. Therefore, we asked your support what the steps should be and they told us that we should pay the bill we received and that we will set up the automatic payment for the upcoming months.

However, no later than one day after setting up the automatic payment, we were actually prompted in MobilePay that we will be charged AGAIN 460 dkk for the same month (so that we would be double charged for the same month, as we had already paid the invoice). Then, after that, we reached out to solve this with your support. They told us that we have to contact mobilepay to cancel the extra payment. But then, calling mobilepay, they told us that we have to see with you to cancel it. Then, calling again your support and insisting, they found out that they can actually cancel the extra payment and they managed to do it.

Then, today, I finally receive a confirmation that the extra payment of 460 dkk has been cancelled. However, we were then asked to pay an extra 280dkk, without any explanation, which left us very confused. I called the support again and they had no idea about this request from Andel, and they cannot find at all where this comes from.

The bottom line is that I am very disatisfied that we were bullied by Andel into setting up an automatic payment, as in one and a half week we have spent more than 2 hours with your support to solve those issues of yours, while we never had any issue when we were using the manual payment. Your company is either pushing the 49dkk cost of issuing the bill to pay manually to the customer or making mistakes after mistakes double charging/asking for random amount of money to the customers. This is definitely not serious and we feel like Andel is trying to scam us of our money.

Either way, you cannot ask for a 49dkk per month for the manual payment and push us to use the automatic payment if you don't have a flawlessly functional automatic payment system. Once again, in one and a half week we have had more issues than in the past 4 years, which is unacceptable. You could at least investigate setting up a free manual payment system, such as using mobilepay QR code.

God service

good customer service

There was a mistake in my billing so i reached out the customer service and

Mikkel from team 23 was quick to resolve my issue and was extremly coperative.

GOOD morning.its good

Hello, I am a new tenant, I emailed several times to send a bill but it didn't work, finally I was sent a late bill with a penalty of 100 kroner.

THey are stupidly expensive. Our abonnemtn and extra fees are nearly 150kr every month. So they advertise a cheap rate but with such expensive fees on top of it, I'm nearly paying an extra 50% of my bill.

They also for no reason cancel my automatic betalingservice without any warning and then charged me 100kr for being late with paying. Switch to another company, there's so many other better providers: Gasel, OK, NRGi etc

Super godt og god service

Ok for information

I was helped by Marianne from team 24,
She checked and handled my problem, and found the solution i needed.
I am very pleased with the help.

Outrageous company with absolutely no customer service. Been a customer for +20 years. In 2015 a friend moved in and his name was added to the PBS paying agreement on our address since he spend most time at home. Early 2022 he moved out and for 2 years it was absolutely impossible to get back my own electricity bill. For a full 2 years his new bills were send to me and my bills were send to his various new addresses. Two new PBS paying agreements with correct information and 2 new electricity agreements and approximate 50 mails, phone calls and complains to ANDEL would NOT change anything. Early 2024 the bills were still send incorrectly and still with all sensitive personal information CPR numbers etc. to the wrong persons. Only reply from so-called “Custom service” even after written complaint to their “Department for complaints” – ANDEL do not have anything (!) on file from you (even after I forwarded all copies of my complaints) and ANDEL can NOT separate your bill (!). To this day I do not know if I for 2 years have been paying electricity for 3 various addresses were my friend stayed. Naturally from March I went for another electricity supplier. My last bell was a total of 317,82 kr. for the month of February - for just 48,70 kr. actually use of electricity (!) All the rest were faked invented fees. It will probably not change. But - ANDEL is an outrageous company and the Board members were kicked out because of fraught and illegal exorbitance personal bonuses. I strongly recommend to quit ANDEL Energi A/S - they cheat your for your own money.
På trods af mine utallige henvendelser til ANDEL så forsætter deres regnings kaos. Jeg ser ingen anden mulighed end at skifte selskab og betaler min slutopgørelse 26 marts 2024 og får bekræftet at mit kundeforhold er afsluttet.
Alligevel fortsætter ANDEL med at opkræve den allerede betalte slutopgørelse både i april 2024 maj 2024 og juni 2024 på trods af alle mine fortsatte henvendelser om at regningen ALLEREDE ER BETALT.
Den 20.juni 2024 får jeg så besked fra en ”Specialist i Forretningskvalitet & Klager” - som må ha’ været på ferie MEGET længe - om at regningen er ”afskrevet” og jeg i mellemtiden har fået et nyt kundenummer i forbindelse med et nyt kundesystem. ANDEL TROR ALTSÅ STADIG AT JEG IKKE HAR BETALT?
Hvor er jeg dog GLAD for IKKE LÆNGERE AT VÆRE KUNDE HOS ANDEL.