Andrew James Property Surveyors and Valuers Ltd Reviews 

154
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent and thorough service, noting the professionalism and detailed nature of the reports. Many praise the staff for being extremely helpful, knowledgeable, and professional, often going above and beyond. People frequently commend the company for its fast response times, efficient processes, and excellent communication. Reviewers appreciate the clarity and comprehensiveness of the reports, finding follow-up discussions with surveyors very reassuring. The overall experience is frequently described as smooth and efficient, leading many to highly recommend the company's services.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and thoroughness from... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and efficiency of... See more

Response time

Consumers consistently report positive experiences with response times, highlighting prompt communication and... See more

Quality

Clients share positive opinions on quality, consistently finding the reports to be reliable, thorough, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Communication has been good from start to finish. We received a thorough Survey Report, the were things we weren’t sure of so we had a follow up phone call with Andrew to run through everything which... See more

Rated 5 out of 5 stars

Andrew has been amazing, booked this very last minute and a surveyor was out within the next 2 days. Report was sent through in less than 24 hours and updates were given without even having to ask. W... See more

Rated 5 out of 5 stars

Such a great experience, the Survey was excellent and very thorough , done really quickly and the full Survey Report back within the week. The Surveyor Mike rang and went through the main issues the... See more

Rated 5 out of 5 stars

First time I’ve had a Level 3 Survey carried out on a property, but very glad i did with Andrew James Property Surveyors . In Depth Report with shots of Downfalls and problems ! Made my decision rea... See more


Company details

  1. Property Surveyor

Written by the company

Residential Building/Property Surveyors providing RICS and RPSA Building Surveys, Home Buyer Reports, plus other property associated surveys. We provide RICS Valuations, e.g. Help-to-Buy, Probate, Matrimonial, Private and more. Our mission is to give you the best value for money by providing you with outstanding customer service from first point of contact to receiving the reports and beyond. As surveyors will be available on evenings and most weekends to discuss your survey. Our turnarounds times in providing Homebuyer Reports and Building Surveys are within 5 working days.


Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

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4.9

All reviews

(154)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

2 bed terraced house

We are so glad that we asked Andrew James for a survey,it was carried out quickly and very detailed,in the end we did not go through with the purchase because of the report we got back!lots of faults hidden away and bad repairs that had been cheaply done

16 February 2026
Unprompted review
Rated 5 out of 5 stars

AJS provide excellent services

From the first phone call I knew this would be a good service. The staff member was polite, friendly and knowledgeable. The surveyor was very thorough and the final report was accurate and comprehensive. I would definitely recommend them

13 February 2026
Unprompted review
Rated 5 out of 5 stars

superb

Andrew provided a prompt and very informative survey report. He took the time to go over all the important points clearly and in detail. I was very impressed and reassured by his professionalism.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Probate Valuation

I contacted this Company to do a Probate valuation. Communication from both Josh and Andrew Armstrong was excellent. The valuation was carried out promptly and the report was received with a week of the valuation being carried out. Would not hesitate to recommend them.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Second time dealing with Andrew

Second time dealing with Andrew, once in the sale of my property, and secondly on my potential purchase. Absolutely brilliant experience all round, very thorough, very professional, and easily contactable when needed. I wholly recommend their services.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I can highly recommend this company.

I can highly recommend this company.
They were very professional to deal with, keeping me updated through the process both by telephone and email.

I was updated with the results of the survey by telephone straight away followed by a very well presented written report (email) a few days later.
I very much liked the detailed photographs, which with the written explanations left me in no doubt as to he thoroughness of the survey.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service which i highly recommend. Fast, Friendly and brilliant at what they do.

Such a great experience, the Survey was excellent and very thorough , done really quickly and the full Survey Report back within the week. The Surveyor Mike rang and went through the main issues the same day as the Survey was done. He explained things clearly for me to understand, which helped me achieve a reduction in my purchase price. Excellent service.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Mike gave me an extremely detailed…

Mike gave me an extremely detailed report on the property I am interested in buying. Later he phoned to talk me through what he had found. I now have enough information to go ahead with the purchase confident that I know what I am buying and what maintenance might be needed in the near and further future. Many thanks

16 November 2025
Unprompted review
Rated 5 out of 5 stars

Quick and Extensive service

The survey was done the week following appointment and we had the comprehensive report before the end of the next week.
The best aspect of the service was responding to a request for a phone call to discuss some of the issues raised within the report, which the surveyor did even although he was actually on holiday.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

From start to finish, Andrew James Surveyor has been outstanding. During a process that was often confusing, they were the one constant — always keeping us informed, explaining things clearly and responding quickly. We felt genuinely supported throughout. Thank you!

2 December 2025
Rated 5 out of 5 stars

Inheritance Tax/Probate Valuation

I used this company for an Inheritance Tax/Probate valuation. The service provided was fantastic from start to finish. Excellent communication throughout - easy to contact by both phone and email. Valuation was completed promptly and a follow up phone call was made to discuss the report, which was very comprehensive and well written. Many thanks to Josh and Andrew who were really helpful.
I can definitely recommend Andrew James Property Surveyors and Valuers Ltd

5 November 2025
Unprompted review
Rated 5 out of 5 stars

A very good experience

We found the staff of Andrew James helpful and efficient at each stage of commissioning and then dealing with the survey. The report was comprehensive and well-written and Mike was extremely helpful with follow-up questions.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

First time Level 3 Survey

First time I’ve had a Level 3 Survey carried out on a property, but very glad i did with Andrew James Property Surveyors . In Depth Report with shots of Downfalls and problems !
Made my decision really easy not to go ahead with purchase!
Professionalism and quality! Thankyou

14 October 2025
Unprompted review
Rated 5 out of 5 stars

First class from start to finish!

Absolutely first class service and advice from Andrew who came very highly recommended for a Level 3 RICS survey. He was so easy to deal with, hugely helpful and incredibly thorough and professional from start to finish. He has a wealth of experience and his report was the perfect mix of very detailed but also practical plus he was really generous with his time on the follow up to answer any questions we had. Highly recommend Andrew, and as I understand it, his colleagues are excellent too. Delighted with the service!

21 August 2025
Unprompted review
Rated 5 out of 5 stars

What a great experience

What a great experience. Fast , efficient and friendly service. They explained everything in detail and kept me in the loop every step of the way. So much so i used them twice. Amazing customer service.

1 October 2025
Unprompted review

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