Andrew James Reviews 

I contacted customer service to ask if I could purchase a new lid for my coffee grinder I damaged it while trying to remove a label, they very kindly are going to send me a replacement at no extra charge. The customer service I’ve received is second to none and I would recommend Andrew James products to anyone quality items and excellent customer service

I contacted Andrew James to enquire about a replacement bulb for their Digital Halogen Oven with hinged lid, I've owned this oven for several years and have found it far superior to previous ovens I've owned. When originally purchased it came with a spare bulb, but because the original bulb lasted so long before it failed, the spare bulb was nowhere to be found. I was absolutely flabbergasted when the company sent me a replacement bulb completely free of charge! Their customer service is above and beyond what l have ever experienced, I would have no hesitation in recommending this company to others, and I thank them for their generosity and kindness.

Great customer service. my bulb blew on my halogen oven that i only had for two months, i got in touch and Keith got back to me offering me a replacement bulb free of charge. it was so unexpected. excellent customer service

I have been most impressed by Andrew James and in particular Nicole the customer service manager.

I bought an electric BBQ from them over 2 years ago (outside the warranty) and when I went to use it there was a problem with the electrical lead. I contacted AJ and they were able source and send a replacement without any charge. Well done Nicole and thank you!

Had a problem with a juicer I’d purchased and Nicole was amazing , excellent communication and I was greatly reassured .

Fantastic service and a great product - really satisfied with the customer service and will be buying more products.

Needed replacement halogen oven bulbs and couldn't find any to buy, so they've sent me two.

What an excellent customer service. I brought a new mixer which after one use had a fault. Contacted customer service who couldn’t have been any more helpful and within 3 days my new replacement had arrived. I have brought different products from them over the years and they are always helpful.
Would highly recommend them.

I need a spare for my ice cream make and was informed that they normally did not supply spares
However they told me they had one available which the sent to me free of charge, Great service

I emailed them because a component of my 5-year-old kettle was broken and they replied straight away, they were super nice, and sent me the replacement part very quickly - which meant I didn't have to buy a new kettle and waste the old one that was working well. Excellent customer service!

Excellent customer service.

I had a halogen oven, purchased via Amazon. After 19 months, the fan failed. I emailed Andrew James and got a prompt reply. I hadn't expected the warranty to last for 24 months, but with an absolute minimum of fuss they shipped a replacement oven to me overnight.

I had to reach out to them regarding an issue and they were kind and responded quickly. The issue was resolved and I’m very happy with the customer service (and the product).

Very good customer service experience with Andrew James.

It's not very often these days that customer service is so polite and prompt in their responses. If only all companies were like this. The representative I dealt with (Keith) was impressive. A swift and efficient resolution of an issue I encountered with our popcorn maker (which was a gift to us from friends). A few emails and details exchanged then they promptly replaced the item without any hassle.

Thank you!

My recent interaction with Andrew James left a lasting impression, particularly due to their exceptional customer service.

What truly impressed me was the swift and efficient resolution of an issue I encountered with my juicer shortly after purchase. the Andrew James team stepped up admirably, promptly replacing the faulty juicer without any hassle. Their commitment to ensuring customer satisfaction was evident throughout the process.

Their professionalism and dedication to providing top-tier service made all the difference.

In summary, my experience with Andrew James was outstanding. Their proactive approach to addressing issues and their emphasis on customer care have earned my respect and loyalty. I wholeheartedly recommend Andrew James to anyone seeking quality products coupled with exceptional customer service.

Absolutely fabulous customer service from Keith and great response. A pleasure to deal with a customer focused, professional and effective team. Thank you so much for understanding my query and providing me with my replacement blades. Well done to all.

Glad to see AJ are back.
I will he emailing them to see if they have a paddle for myAJ mixer that has broken

Very impressed with customer service.

Smooth transaction. Well priced product and delivered on time. Great communication during and after...

update on andrewjames direct, still no refund and this company just ridiculous where customer service is concerned,i cannot believe the problems with this company from zero delivery to trying to obtain the money owed via refund,worst i have dealt with,AVOID ANDREWJAMES. awfull company and totaly bad customer service,still awaiting refund,

I bought an Andrew James Electric Knife Sharpener and the motor died after only 6 or 7 uses. I have emailed the customer service department for a repair or replacement 3 times and have had no response. Avoid.

This mixer from the kitchen supply store is a must-have for any baking enthusiast. It operates flawlessly, providing consistent and powerful mixing. The fast and secure delivery was a bonus, making my shopping experience even more enjoyable.