We were looking for house to rent around Bristol, we booked a viewing on Saturday when Harpindar at the Downend branch showed us around. She’s been on top of everything and proactively contacting the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sad day having to tell Greg lines from Andrews Estate Agents Stroud, that our rental is now for sale, Greg has been amazing support and carried out his job in a professional, efficient and friendly ma... See more
Company replied
Right from the start Gurmit was friendly and approachable. Talking to a real person who is friendly and has a sense of humour is instantly distinguishable from someone who's operating to a script. S... See more
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Denise walters is my property manager who works for Andrews letting Agents. Based in the Clifton Branch in Bristol. Denise is really fantastic and so professional at her job as a property manager... See more
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Company details
- Estate Agents
- Apartment Rental Agency
- Non-profit organisation
- Property management company
- Property valuer
- Property Rental Agency
Written by the company
There’s much more to Andrews than meets the eye >> Our business is 100% owned by Andrews Charitable Trust, a charity set up to provide oversight to the business and ensure that when profits are made the shareholder dividend paid is reinvested in charitable causes, equating to over £10m in charitable donations since the business was founded >> Ethical to the core, with a heritage of social conscience, we are, in fact, Andrews Property Group – a collection of over 300 specialists. From our 47 offices throughout the South of England we offer national reach along the M4 and M5 corridors, providing local knowledge to give you a complete offering beyond sales and lettings. When you work with one part of our business, you get the benefit and expertise of the whole >> Established in 1946, we’re veterans of the property industry, with a belief in teamwork, being upfront and working around you and your preferred ways of communication. It’s how we’re able to add value where it really matters, for our clients who often have fingers in many pies. They find our depth and breadth of knowledge refreshingly reassuring
Contact info
United Kingdom
- hello@andrewsonline.co.uk
- andrewsonline.co.uk
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I have dealt with Sarah Robinson at…
I have dealt with Sarah Robinson at Andrews and have always found her polite and efficient and able to answer any queries I had.
24 June 2026
Unprompted review
Reply from Andrews Property Group
Hi Alison, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. Your satisfaction is our priority, and we appreciate your support. If you need any further assistance, feel free to reach out. Best regards, Andrews Head Office.
Got a great and professional viewing…
Got a great and professional viewing with Harpindar from the Downend branch 👍
3 July 2026
Unprompted review
Reply from Andrews Property Group
Thank you, Bence, for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar at the Downend branch. Your satisfaction is our priority, and we appreciate your support. Looking forward to assisting you again!
Amazing experience with Harpindar and…
Amazing experience with Harpindar and Molly from the Downend branch.
Very helpful, kind and compassionate enough to send through the reminders.
Very professional and highly driven. Positive and honest energy. Explained everything very well, answered all of our questions. Great experience so far.
2 July 2026
Unprompted review
Reply from Andrews Property Group
Hi Sarah, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar and Molly. Your kind words motivate us to maintain our high standards. We look forward to continuing to serve you. Best regards, Andrews Head Office.
Feedback
I have met Greg a few times very chilled welcoming guy. Big thanks for the last viewing as I may get my forever home
1 July 2026
Unprompted review
Reply from Andrews Property Group
Hi Carly, thank you for your wonderful review! We're thrilled to hear about your positive experience with Greg and that you may have found your forever home. If you need any further assistance, feel free to reach out. Best wishes, Lisa
Really well looked after!
I have been so happy with the service I have received from both Victoria and Harpindar at the Downend Branch. They have gone above and beyond to help me finding new tennants for my flat and talking me through the fully managed option. I have felt really well looked after and kept in the loop every step of the way. Thank you both :)
1 July 2026
Unprompted review
Reply from Andrews Property Group
Dear Alice ,
Thank you for your wonderful review! We're thrilled to hear about your positive experience with Victoria and Harpindar at our Downend Branch. Your satisfaction is our priority, and we're glad you felt well-supported. We appreciate your feedback! Best wishes , Lisa
MONIKA…
Monika is efficient and quick to respond to all queries I have. She always has a solution to settle the query or give a detailed reason and what will be happening going forward.
26 June 2026
Unprompted review
Reply from Andrews Property Group
Thank you, Neil, for your wonderful feedback! We're thrilled to hear that Monika has been efficient and responsive to your queries. Your satisfaction is our priority, and we appreciate your support. If you need further assistance, feel free to reach out. Best wishes , Lisa
Downend branch review in particularly Rebekah
Everyone I interacted with at the Downend branch was really knowledgable and friendly. Rebekah in particular was so enthusiastic, kind and professional in all my interactions with her. She was much more responsive than many other agents I'd come across in Bristol, made sure I found the right property and that the rental would be successful.
29 June 2026
Unprompted review
Reply from Andrews Property Group
Hi Chris, thank you for your wonderful feedback! We're thrilled to hear about your positive experience at our Downend branch. Rebekah and the team will be delighted to know they made such a great impression. We look forward to assisting you again in the future! Best wishes , Lisa
Monika is doing a great job of managing…
Monika is doing a great job of managing my property - she is super attentive and ensures that I am getting the best outcomes !
29 June 2026
Unprompted review
Reply from Andrews Property Group
Hi Beth, thank you for your wonderful feedback! We're thrilled to hear that Monika is providing excellent service and ensuring the best outcomes for you. Your satisfaction is our priority, and we appreciate your support. If you need anything, feel free to reach out. Best wishes , Lisa
Rebekah - Downend branch, Great service :)
I was shown around a rental property by Rebekah at Andrews, Downend. She was warm, friendly and approachable from the moment we met, and immediately put me at ease.
She was knowledgeable about the property, answered all of my questions and took the time to chat rather than rushing through the viewing.
I really appreciated how genuine and personable she was, and I never felt like "just another applicant."
Thank you for such a positive experience. It's refreshing to meet someone who is both professional and genuinely kind.
27 June 2026
Unprompted review
Reply from Andrews Property Group
Dear Clare,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. It's great to know she made you feel at ease and valued. We appreciate your kind words and look forward to assisting you again in the future.
Best regards,
Andrews Head Office
Since taking over managing my account…
Since taking over managing my account Monika has been very professional, extremely reliable and prompt.
1 May 2026
Unprompted review
Reply from Andrews Property Group
Dear Janet Swan,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Monika. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out.
Best regards,
Andrews Head Office
Gurmit
Right from the start Gurmit was friendly and approachable. Talking to a real person who is friendly and has a sense of humour is instantly distinguishable from someone who's operating to a script. She's helping me navigate some paperwork, and patiently guiding me through it. Thank you Gurmit.....keep it up because I'll be needing more help along the way!
24 June 2026
Unprompted review
Reply from Andrews Property Group
Dear Martyn,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gurmit. Providing friendly and personalized service is our priority. We'll ensure Gurmit receives your kind words. We're here to assist you anytime.
Best regards,
Andrews Head Office
Andrew’s has managed my rental property…
Andrew’s has managed my rental property for almost 8 years and I would like to thank all property managers at Downend who have been responsible during this time for the very efficient way they have carried out their roles. In particular, I would like to express my thanks and gratitude to Gurmit who has managed the property in the most professional manner, always responsive, friendly and a very good problem solver.
Also thanks to Antonia and Nick for the hard work and dedication in quickly finding a buyer for the property.
25 June 2026
Unprompted review
Reply from Andrews Property Group
Dear Dr. Coates,
Thank you for your kind words and for trusting us with your property for nearly 8 years. We're thrilled to hear about your positive experience with Gurmit, Antonia, and Nick. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.
Best regards,
Andrews Head Office
Very helpful
Ben has been great to deal with when dealing with all the ins and outs that come with changing flats
24 June 2026
Unprompted review
Reply from Andrews Property Group
Dear Grace ,
Thank you for your wonderful feedback! We're thrilled to hear that Ben provided excellent service during your flat change. Your satisfaction is our priority, and we appreciate your kind words. Best wishes , Lisa
Greg lines
Sad day having to tell Greg lines from Andrews Estate Agents Stroud, that our rental is now for sale, Greg has been amazing support and carried out his job in a professional, efficient and friendly manner. Thank you for everything Greg (including the laughs) you truly have made the rental business easier for us. You deserve more than five stars 🌟
24 June 2026
Unprompted review
Reply from Andrews Property Group
Hi Diane, thank you for your kind words about Greg. We're thrilled to hear he made your experience positive and enjoyable. We'll be sure to pass along your compliments. Wishing you all the best with your future endeavors. Best wishes , Lisa
The team at Andrews are usually prompt…
The team at Andrews are usually prompt at dealing with my letting matters and also understand my preferred method of communication. Gurmit has been particularly proactive since taking over as my property lead
18 June 2026
Unprompted review
Reply from Andrews Property Group
Dear Mrs. Pearce-bould, thank you for your feedback. We're delighted to hear about your positive experience with Gurmit and our team. Your satisfaction is important to us, and we appreciate your continued trust in Andrews. We look forward to serving you in the future. Best wishes , Lisa
Excellent knowledge of the local property market.
I was delighted to invite Nancy from the Horley Branch into my home for a pre-sale appraisal. Her knowledge of the local property market was extremely impressive, while her professionalism and attention to detail gave me confidence to trust Andrews to market my property when I'm ready to do so. I can't recommended Andrews Horley enough.
20 June 2026
Unprompted review
Reply from Andrews Property Group
Dear Janice,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Nancy from our Horley Branch. Your trust and satisfaction mean the world to us. We look forward to assisting you with your property needs in the future. Best wishes , Lisa
The Letting staff at the Wallington…
The Letting staff at the Wallington branch were very helpful in response to queries, organised and concluded the viewing process, and cooperative in engaging with the new tenant
29 May 2026
Unprompted review
Reply from Andrews Property Group
Dear Kathryn ,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our Wallington branch. Our team is dedicated to providing excellent service, and your kind words mean a lot to us. We look forward to assisting you again in the future. Best wishes , Lisa
So far it's been a good experience
So far it's been a good experience, they have been communicating with me from the time I applied for the house to now, called me today to find out if I could make it to the viewing, though I wasn't around but my husband was able to make it, hopefully it's going to be a great relationship from here onwards.
Shout out to Rebekah Wright the agent that showed him around
22 June 2026
Unprompted review
Reply from Andrews Property Group
Thank you for your feedback! We're delighted to hear about your positive experience with Rebekah and our team. We look forward to continuing to provide excellent service and building a great relationship with you. If you need any further assistance, feel free to reach out. Best wishes , Lisa
Friendly and professional service from…
Friendly and professional service from Rebekah Wright!
Thanks a mil
22 June 2026
Unprompted review
Reply from Andrews Property Group
Hi Anna,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah. Your satisfaction is our priority, and we appreciate your support. Best wishes , Lisa
The introduction for the property was…
The introduction for the property was great
22 June 2026
Unprompted review
Reply from Andrews Property Group
Hi Vivi, thank you for your wonderful feedback! We're thrilled to hear you enjoyed the introduction to the property. Your satisfaction is our priority, and we look forward to assisting you again in the future. Best wishes , Lisa
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