Andrews Property Group Reviews 

2,948
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 444 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, professional, and friendly, making interactions pleasant and productive. Property managers and agents are frequently described as approachable, genuine, and dedicated to supporting clients through every single step. People also highlight the outstanding customer service, noting that agents are quick to respond to messages and emails. Consumers appreciate the smooth and efficient user experience, emphasizing that team members keep them well-informed throughout the entire process. Reviewers emphasize that working with such a reliable team significantly reduces stress during moving and renting procedures.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are consistently responsive,... See more

Service

People report overwhelmingly positive experiences with the service provided by the team. Reviewers frequently... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, prompt, and friendly support... See more

Response time

Consumers find response time to be positive, highlighting that calls and emails are consistently replied to... See more

User experience

Users describe positive interactions with user experience, highlighting great support throughout letting,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for house to rent around Bristol, we booked a viewing on Saturday when Harpindar at the Downend branch showed us around. She’s been on top of everything and proactively contacting the... See more

Company replied

Rated 5 out of 5 stars

Sad day having to tell Greg lines from Andrews Estate Agents Stroud, that our rental is now for sale, Greg has been amazing support and carried out his job in a professional, efficient and friendly ma... See more

Company replied

Rated 5 out of 5 stars

Right from the start Gurmit was friendly and approachable. Talking to a real person who is friendly and has a sense of humour is instantly distinguishable from someone who's operating to a script. S... See more

Company replied

Rated 5 out of 5 stars

Denise walters is my property manager who works for Andrews letting Agents. Based in the Clifton Branch in Bristol. Denise is really fantastic and so professional at her job as a property manager... See more

Company replied


Company details

  1. Estate Agents
  2. Apartment Rental Agency
  3. Non-profit organisation
  4. Property management company
  5. Property valuer
  6. Property Rental Agency

Written by the company

There’s much more to Andrews than meets the eye >> Our business is 100% owned by Andrews Charitable Trust, a charity set up to provide oversight to the business and ensure that when profits are made the shareholder dividend paid is reinvested in charitable causes, equating to over £10m in charitable donations since the business was founded >> Ethical to the core, with a heritage of social conscience, we are, in fact, Andrews Property Group – a collection of over 300 specialists. From our 47 offices throughout the South of England we offer national reach along the M4 and M5 corridors, providing local knowledge to give you a complete offering beyond sales and lettings. When you work with one part of our business, you get the benefit and expertise of the whole >> Established in 1946, we’re veterans of the property industry, with a belief in teamwork, being upfront and working around you and your preferred ways of communication. It’s how we’re able to add value where it really matters, for our clients who often have fingers in many pies. They find our depth and breadth of knowledge refreshingly reassuring


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(2,948)

421 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Joe has been fantastic at helping me with the changes that have come about with lettings. Very approachable, knowledgeable and willing to help.

14 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Fara,

Thank you for your wonderful feedback! We're thrilled to hear that Joe has been so helpful and supportive with your lettings experience. Your satisfaction is our priority, and we appreciate your kind words.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Great experience working with Karolina and Andrew’s.

Working with Karolina was an excellent experience. She is organized, immediately responsive and highly professional in all
respects. I highly recommend.

1 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Rory,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Karolina. Your recommendation means a lot to us. We look forward to assisting you again in the future.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

The Causeway

Would like to thank all of the team in Winterborn branch for their great work on the sale of our property. The team are a great bunch and really do care and always endeavor to support you as a seller 100%.

26 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, John-Henri, for your wonderful feedback! We're thrilled to hear about your positive experience with our Winterborn branch. Our team is dedicated to providing exceptional service, and your kind words mean a lot to us. We appreciate your support!

Rated 5 out of 5 stars

Andrews Lettings Downend Office Bristol

This review is for the Andrews Lettings side of the business carried out by the Downend office and specifically relates to my dealings with Ms Molly Scott (Lettings Business Manager) & Ms Gurmit Kaur (Property Manager) over a period of two (plus) years.
While all the current staff seem friendly and efficient, I would like to single out both Ms Scott and Ms Kaur for consistently going the extra mile to try and accommodate my various queries and requests over the last couple of years.
Their professionalism, helpfulness, positive attitude and the efforts they went to on my behalf were very much appreciated and made our many interactions pleasant and as productive as they could be.
While I didn't always get my own way, I have to say there were always good reasons & the service and advice they provided was consistently excellent & clearly explained.
I appreciated their honesty and their detailed explanations of why certain things could or couldn't be achieved. as well as their efficiency in getting things done.
Both Ms Scott & Ms Kaur provided excellent customer service & Ms Kaur, as my main contact, was always available to help and promptly address any queries and issues. They were exemplary and I can only thank them profusely for all their patience and help over the years.

21 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Richard,

Thank you for your wonderful feedback. We're thrilled to hear about your positive experience with Ms. Scott and Ms. Kaur. Your kind words will be shared with them. We appreciate your support and look forward to continuing to serve you.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

The Andrew Property Group are great!

The Andrew Property Group have been extremely helpful and friendly during my property search. Ben Holman especially has been very honest about the properties I have viewed, and shared his knowledge regarding "renting in Bath"... 5 stars!! :)

3 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Luke, thank you for your wonderful review! We're thrilled to hear about your positive experience with Ben and our team. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you need further assistance, feel free to reach out. Best wishes, Andrews Head Office.

Rated 5 out of 5 stars

Joseph is a total asset to Andrews

Joseph is a total asset to Andrews. He has gone above and beyond for us with our HMO property. Every time I speak to him, I feel calm and that everything is being taken care of. He is incredibly professional and patient with us and his communication is outstanding.

2 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, Lucy, for your wonderful feedback! We're thrilled to hear about your positive experience with Joseph. He truly is an asset to our team. We appreciate your kind words and look forward to continuing to serve you.

Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the estate agents at Andrews. Cat and Ed were incredibly helpful and responsive throughout the whole process. They took the time to answer every question and query I had with quick responses. I would highly recommend anyone looking for an estate agent and will certainly use their services again in the future!

29 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Rhiannon, thank you for your wonderful review! We're thrilled to hear that Cat and Ed provided you with excellent service. Your recommendation means a lot to us. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Good customer service

Gurmit (Downend, Bristol) has been an absolute pleasure to deal with even when I forget things.
Generally a responsive and honest estate agent who are easy to deal with and flexible.

1 June 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Alex,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gurmit. Your satisfaction is our priority, and we appreciate your kind words. We look forward to continuing to serve you with the same dedication.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Satisfied Landlords

We are happy with the way in which Andrews are managing the property we let out. We are especially happy with the way in which Gurmit Kaur is so good at keeping us up to date with any developments. Since she took over everything has gone smoothly.

31 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Jenny,

Thank you for your wonderful feedback! We're thrilled to hear you're happy with our service and Gurmit's efforts. Your satisfaction is our priority, and we're glad everything is running smoothly. We appreciate your support!

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Property Management

Gurmit has managed my property expertly. She is always available to resolve any issues from my tenants or myself in a quick and efficient manner.

31 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Gurmit. Your satisfaction is our priority, and we're glad she could assist you and your tenants effectively. We appreciate your support!

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Rebekah was easy to communicate with.

30 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you for your wonderful feedback! We're thrilled to hear that Rebekah made your experience seamless. Your satisfaction is our priority, and we appreciate your support.

Rated 5 out of 5 stars

Gurmit has always been very helpful and…

Gurmit has always been very helpful and professional with everything. I recently had a minor leak in the property that I rent. This was fixed in a very short period of time.

30 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Helen,

Thank you for your wonderful feedback! We're delighted to hear about your positive experience with Gurmit and our team. Your satisfaction is our priority, and we’re glad we could assist you promptly.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Good Experience

Rebekah was very friendly, accommodated us on short notice to view a property, and was able to answer any questions we had.

30 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Adam,

Thank you for your wonderful feedback! We're thrilled to hear that Rebekah provided you with excellent service. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future.

Best regards,
Andrews Head Office

Rated 5 out of 5 stars

Gurmit is always very friendly and easy…

Gurmit is always very friendly and easy to talk to. Listens and understands if we need help and is quick to respond when needed. I queried our renewal and Gurmit ensured she explained and reached out. Thank you

29 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, Lucie, for your kind words and excellent rating! We're thrilled to hear about your positive experience with Gurmit. Our team is dedicated to providing the best service, and your feedback is greatly appreciated. We look forward to continuing to assist you!

Rated 5 out of 5 stars

I have had Gurmit as my point of…

I have had Gurmit as my point of contact all year. She always responds promptly and offers a friendly service!

29 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Thank you, for your wonderful feedback! We're thrilled to hear about your positive experience with Gurmit. Providing prompt and friendly service is our priority, and we're glad it made a difference for you. We appreciate your support!

Rated 5 out of 5 stars

brilliant help would recommend

Cat was abolsutely fantastic for us this was our first time renting and we had no idea what we was doing but Cat made everything clear and understanding for us!! thanks so much

21 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Louise, thank you for your wonderful feedback! We're thrilled to hear that Cat made your first renting experience smooth and clear. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, feel free to reach out.

Rated 5 out of 5 stars

Very good property managers

Very good property managers. Where always on time to fix broken things in the house and would always call to ask if anything was wrong in the property so they could fix. I look forward to getting another property with them

28 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Ebenezer, thank you for your wonderful review! We're thrilled to hear about your positive experience with our property management team. We look forward to assisting you with another property in the future. Your satisfaction is our priority!

Rated 5 out of 5 stars

Daryn was fantastic

Daryn was fantastic. He made the entire process smooth and provided excellent clarity. Highly recommend him.

26 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Rahul,

Thank you for your wonderful feedback! We're thrilled to hear that Daryn made your experience smooth and clear. Your recommendation means a lot to us. We look forward to assisting you again in the future!

Best regards,
Andrews Head Office Team

Rated 5 out of 5 stars

Very positive experience

I rented through Andrews (Headington) for five years and had a very positive experience, especially with Joseph Fairman (Joe). Joe was consistently professional, friendly, and quick to respond. The tenancy termination and check-out process was also handled clearly and efficiently, with good communication throughout. I really appreciated the support and would happily recommend Andrews.

25 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Hi Nora,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Joe and our team. Your recommendation means a lot to us. We hope to assist you again in the future! Best wishes , Lisa

Rated 5 out of 5 stars

I’ve had a really positive experience…

I’ve had a really positive experience dealing with Harpindar Kour at the Downend branch so far. She has been friendly, professional, and very helpful throughout the process, keeping me informed and answering any questions quickly. The whole experience has felt smooth and straightforward, which has made things much less stressful. I really appreciate the excellent customer service and would happily recommend Harpindar and the team.

23 May 2026
Unprompted review
Andrews Property Group logo

Reply from Andrews Property Group

Dear Shahid ,

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Harpindar Kour at our Downend branch. Your satisfaction is our priority, and we appreciate your recommendation. We look forward to serving you again. Best wishes , Lisa

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