Excellent service from start to finish, they could not have been more help full. As they hadn't got the chair in stock they would order to try then if item was not right for purpose they would take... See more
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Review summary
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I was very impressed with the communication from the company following an unexpected supply problem with the coasters I had ordered. I was offered a full refund or the opportunity to wait until the... See more
Company replied
The Robins are beautiful and top quality. Just what I've come to expect from Angela Reed based on other purchases like the Victorian style baubles I purchased before a previous Christmas. Delivered qu... See more
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Dispatched promptly so no long wait for goodies to arrive . Items exactly as they appear on the website so no disappointment or need to return. Packed really well and items high quality. Very pleased... See more
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Company details
- Home Furniture Shop
- also in
- Bedroom furniture shop
- Decoration and Interior Design Store
- Outdoor furniture shop
- Rug Shop
- Sofa store
Written by the company
Angela Reed is an independent furniture, homeware and interiors retailer based in Saffron Walden, Essex, UK, serving customers throughout the UK online and from our Saffron Walden furniture store. Established in 1880, Angela Reed is a family-owned interiors business with more than 145 years of experience helping customers furnish and decorate their homes. We sell sofas, armchairs, dining tables and chairs, bedroom furniture, occasional furniture, lighting, mirrors, rugs, cushions, home accessories and gifts, with collections available both online and in our Saffron Walden showrooms. Angela Reed combines established furniture brands with distinctive furniture and home accessories chosen for homes with personality. Whether you're looking for a new sofa, furnishing a dining room or bedroom, searching for statement lighting or mirrors, or simply adding the finishing touches to a room, our experienced team can help. Customers can shop online at angelareed.co.uk, with delivery available across the UK, or visit our furniture and interiors store in Saffron Walden, Essex to explore our collections in person. As a long-established independent family business, customer service remains at the heart of Angela Reed, from helping customers choose the right furniture through to delivery and aftercare. Follow us on: Instagram https://www.instagram.com/angelareedshop/ Facebook: https://www.facebook.com/angelareedshop/
Contact info
5-7 Market Hill, CB10 1HQ, Saffron Walden, United Kingdom
- 01799 520056
- online@angelareed.co.uk
- angelareed.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Shopped online… amazing customer…
Shopped online… amazing customer service. Had furniture delivered the delivery staff were so polite and placed the furniture to the bedroom. Definitely will be shopping here in the future. Many thanks to all the staff.
7 July 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
It hasn’t arrived yet !!!
3 July 2026
Reply from Angela Reed
Thank you for taking the time to leave your review and for bringing this to our attention.
We have looked into your order and can see that there has unfortunately been a delay with the delivery. According to the latest tracking information, your parcel is now due to arrive today between 4:13 pm and 5:13 pm.
We are very sorry for the delay and appreciate you alerting us to the issue. We hope your parcel arrives safely today, and if there is anything further we can help with, please do not hesitate to get in touch.
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Excellent service
A lovely shop, excellent customer service. Ordered Cannes Dining Room Table, Bench & Chairs, very pleased with our purchase.
Will definitely recommend Angela Reed to Family & Friends
30 May 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
A very good item
A very good item but it took a long time to arrive and I had to chase this several times.
21 May 2026
Reply from Angela Reed
Thank you for taking the time to leave a review and for shopping with us. As a family-run business, we always strive to provide a positive experience, so we are delighted to hear that you are pleased with your item.
We are sorry that your order took longer to arrive than expected and apologise for any inconvenience caused.
Thank you again for your feedback, and we hope to welcome you back soon.
Excellent customer service purchasing…
Excellent customer service purchasing this lamp. The staff were couteous and could not do enough to help. The lamp was very well packed and the members of staff in the shop helped me to load it into my car.
The shade is larger than it appears online, so make sure you take note of the diameter measurement. I've since bought a smaller shade, so it looks more proportionate. The base is stunning and would make a statement piece in any room.
10 June 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family-run business, we work hard to ensure that every customer has a positive experience, so we are delighted to hear that our team was able to help and that you are pleased with your lamp.
We appreciate your feedback regarding the lampshade size and are glad that you were able to find an alternative shade that better suited your space. Your comments will certainly be helpful to other customers when considering the dimensions.
Thank you again for your kind words, and we hope to welcome you back soon.
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience. We are so delighted that you are happy with your purchase.
Would give 5 stars but had to chase up…
Would give 5 stars but had to chase up delviery. Very nice rug at very good price
3 June 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family-run business, we work hard to ensure that every customer has a positive experience, so we are delighted to hear that you are pleased with your rug and felt it offered good value for money.
We are sorry that you had to chase your delivery and apologise for any frustration this caused. We appreciate your feedback and will take this on board as we continue to improve our service.
Helpful in shop when making purchase
Helpful in shop when making purchase, prompt delivery and placement in garden. Friendly service.
2 June 2026
Reply from Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
The chair is ideal for me
The chair is ideal for me - it fits me! If was delivered, in the colour I wanted, within a couple of weeks, and when it arrived the driver carried it, and the footstool into my flat, at the furthest end of the building from the entrance without complaint. All in all what I wanted, when I wanted, how I wanted. I couldn't ask for more!
1 June 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Aluminium leaf quotes
Although the product was not in, awaiting dispatch, I was kept informed of when it would be available.
The aluminium ‘leaf quotes’ are a great addition to our garden seats.
8 May 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Just what I wanted
Just what I wanted, worth the 4 week timescale, well packaged and great customer service.
Thank you x
1 May 2026
Reply from Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
I ordered weeks ago still waiting
Just received yesterday it was a long wait and longer than expected… however it’s a beautiful piece.
So thank you for that and the communication has been amazing!
Thanks
27 May 2026
Reply from Angela Reed
Thank you for your review.
We are sorry to hear that you were disappointed with your experience and understand how frustrating it is when an order takes longer than expected to arrive.
Your order was placed on 24 April for a pre-order item. At the time of purchase, the product page advised an approximate lead time of 3–4 weeks, and a confirmation email was sent explaining that the item was on pre-order. We also emailed you during the order process to confirm the expected timescale, and you kindly confirmed that you were happy for us to proceed.
The item arrived with us within the expected pre-order lead time and was dispatched as soon as it was received. Unfortunately, after dispatch, DPD incorrectly routed the parcel to Heathrow rather than Edinburgh, which resulted in an additional delay beyond our control.
Whilst we appreciate that the overall wait was disappointing, we hope this helps explain the circumstances surrounding your order. We are grateful for your patience and apologise for the inconvenience caused.
Lovely product just as described
Lovely product just as described. Speedy delivery and very well packaged.
26 May 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Outstanding Quality
Angela Reed were able to supply the the bed I wanted at a very competitive price. The lead in time stated was extremely accurate and communication was responsive and effective. I did have some concerns about delivery being ‘to the room of choice’ after being told it was doorstep only however this was resolved and the delivery staff fully installed the bed. They were extremely efficient in this and the quality of the bed is outstanding!
23 April 2026
Reply from Angela Reed
Thank you so much for taking the time to leave us a review. We are delighted that you are happy, not only with the bed itself, but also with our service.
We hope to welcome you back shopping again with us soon.
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Beautiful
Beautiful, very happy with my sun umbrella !! It’s unique and very spurious, would definitely buy from them again
26 May 2026
Reply from Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
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