Excellent service from start to finish, they could not have been more help full. As they hadn't got the chair in stock they would order to try then if item was not right for purpose they would take... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed with the communication from the company following an unexpected supply problem with the coasters I had ordered. I was offered a full refund or the opportunity to wait until the... See more
Company replied
The Robins are beautiful and top quality. Just what I've come to expect from Angela Reed based on other purchases like the Victorian style baubles I purchased before a previous Christmas. Delivered qu... See more
Company replied
Dispatched promptly so no long wait for goodies to arrive . Items exactly as they appear on the website so no disappointment or need to return. Packed really well and items high quality. Very pleased... See more
Company replied
Company details
- Home Furniture Shop
- also in
- Bedroom furniture shop
- Decoration and Interior Design Store
- Outdoor furniture shop
- Rug Shop
- Sofa store
Written by the company
Angela Reed is an independent furniture, homeware and interiors retailer based in Saffron Walden, Essex, UK, serving customers throughout the UK online and from our Saffron Walden furniture store. Established in 1880, Angela Reed is a family-owned interiors business with more than 145 years of experience helping customers furnish and decorate their homes. We sell sofas, armchairs, dining tables and chairs, bedroom furniture, occasional furniture, lighting, mirrors, rugs, cushions, home accessories and gifts, with collections available both online and in our Saffron Walden showrooms. Angela Reed combines established furniture brands with distinctive furniture and home accessories chosen for homes with personality. Whether you're looking for a new sofa, furnishing a dining room or bedroom, searching for statement lighting or mirrors, or simply adding the finishing touches to a room, our experienced team can help. Customers can shop online at angelareed.co.uk, with delivery available across the UK, or visit our furniture and interiors store in Saffron Walden, Essex to explore our collections in person. As a long-established independent family business, customer service remains at the heart of Angela Reed, from helping customers choose the right furniture through to delivery and aftercare. Follow us on: Instagram https://www.instagram.com/angelareedshop/ Facebook: https://www.facebook.com/angelareedshop/
Contact info
5-7 Market Hill, CB10 1HQ, Saffron Walden, United Kingdom
- 01799 520056
- online@angelareed.co.uk
- angelareed.co.uk
4.7
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Wonderful experience!
Beautiful,great quality world map coasters! Delivery also super speedy!Thank you!😊
19 March 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Nicely styled sofa
Nicely styled sofa. Service from store and delivery team good though had to wait several weeks for delivery.
26 February 2026
Reply from Angela Reed
Thank you for taking the time to share your review and for shopping with us.
We are so pleased to hear that you are happy with your sofa and that you had a positive experience with both our store team and delivery service. As a family-run business, we always aim to provide a helpful and enjoyable experience from start to finish.
We do appreciate your patience with the delivery time and are grateful for your understanding.
Easter garland
Some of the eggs on the garland had dents in them , it was well packaged so doubtful it happened in transit ,
25 February 2026
Reply from Angela Reed
We are very sorry to hear that some of the eggs on your garland arrived with dents. This is certainly not the quality we aim to provide.
We would love to put this right for you, so please get in touch with us and we will be happy to arrange a replacement or another suitable solution to ensure you are completely happy with your purchase.
Thank you for your feedback, and we appreciate you bringing this to our attention.
All round good experience
Good communication. Lovely and unusual product, delivered quickly.
13 March 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Good service
Good service. The item I ordered was out of stock but I was kept informed of the expected delivery date. Would use again.
17 February 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
I spoke to a lovely lady about my order…
I spoke to a lovely lady about my order and she made sure it was sent before my holiday.
A beautiful bed cover.
3 March 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Good product delivery to long
9 March 2026
Reply from Angela Reed
Thank you for taking the time to leave your review and for shopping with us. We really appreciate your patience with your order and are grateful for your understanding. As a family-run business, we work hard to make every shopping experience a positive one, so your feedback is very important to us. We hope to serve you again and provide an even better experience next time.
Reply from Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Sweet little chicken picks shame…
Sweet little chicken picks shame postage cost more than they did !
9 March 2026
Reply from Angela Reed
Thank you so much for submitting your review and for shopping with us. As a family run business, we work hard to ensure excellent customer service so that you always enjoy shopping with us. We are so delighted that you are happy with your purchase.
Highly recommended
Such a beautiful chest of drawers and the delivery service was excellent. Thank you. I would highly recommend Angela Reed to others.
6 March 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Great baskets good price
11 February 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience. We are pleased that you are happy with your purchase.
Very responsive and great quality items
11 February 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Communication breadown
I ordered a lamp ànd it was meant to take 4 or 5 weeks to receive, but when it didn't arrive, instead of company contacting me to inform me of the delay, I had to contact them ( at least on more than one occasion) to ask what was happening.
Communication could have been better .
Disappointed in this company
1 November 2025
Reply from Angela Reed
Thank you for your review.
We are very sorry that the wait for your lamp was longer than originally expected. The item was handmade by our supplier and unfortunately there were delays on their side that were outside our control. That said, we completely understand how frustrating delays can be and we are sorry that we did not meet your expectations on this occasion.
We always aim to keep customers informed, and we are sorry that you felt you had to chase for updates. Your feedback is helpful and we will take this on board as we continue to improve our communication.
When you decided to return the lamp we were very happy to assist with the return and provide measurements for an alternative option, and we hope this helped make the process easier.
Thank you again for your feedback.
Lovely cake cloche
Lovely cake cloche - a little disappointed with the patchy finish on the wooden base as it was nothing like the advertisement but very quick delivery and well packaged.
3 March 2026
Reply from Angela Reed
Thank you very much for taking the time to share your review and for shopping with us. As a family-run business, we work hard to provide excellent customer service and ensure that every customer enjoys their experience with us.
We have emailed you directly to discuss the finish of your cake stand and to help resolve this for you as quickly as possible.
Great product, excellent communication, thoughtful packaging. Highly recommend
Accurate description, updates on product availability and choices on how to proceed. Despatch smooth, well packaged so undamaged when promptly delivered with regular DHL updates. All round a great shopping experience that I would repeat and recommend to others without hesitation
3 March 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Product was easy to order
Product was easy to order. Was advised there would be a wait for item as they were waiting on new stock coming in.
20 February 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Ordered online
Ordered online. Came as described and in very good time. Would use them again.
26 February 2026
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
Reply from Angela Reed
Thank you for taking the time to submit your review and for shopping with us. As a family run business, we work hard to ensure that shopping with us is always a positive and enjoyable experience, so we are glad to have received such a lovely review from you today.
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