I purchased 6 items from the new fuse collection and the fit and quality is so nice! I absolutely loved the experience at the pop up shop in November and thought the customer service was unmatched.... See more
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Really disappointed tbh. The PJ bottoms arrived with some VERY questionable stains in the crotch area!! I'm only used to leaving good reviews but actually disgusted at what looks like discharge stains... See more
Company replied
My daughter is obsessed by these collections, and has lots of Angelle collections stuff, over 20 pieces. All of them are great quality material and even better attention to detail on things like wordi... See more
I ordered 2x Hey Sis Mocha hoodies spending over £100 so my sister and I could be matching for Christmas. I then received my parcel to find only 1 hoodie had been sent with no delivery note or pickin... See more
Company details
Written by the company
Angelle Collection was created after founder Ellenor Darby saw a gap in the market for what she felt was truly missing from her wardrobe - luxury, high quality, flattering, cosy & comfortable loungewear that she didn’t have to pay the designer price tag for. Angelle aims to serve the women of the world who require the perfect outfit to pop to the shops, have a cup of tea with friends or a night in on the sofa in style.
Contact info
United Kingdom
- hello@angellecollection.com
- angellecollection.com
2.7
Poor
494 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I placed an order on 26th December
I placed an order on 26th December. I got sent a royal mail code on friday the 31st December, which doesnt actaully work. Emailed asking where my parcel is on the 4th Jan to which they replied saying will be another 10 working days. So i paid £5 for delivery that has taken nearly a month!!!😩
6 January 2022
Unprompted review
Reply from Angelle Collection
Hi Jade,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
Please can you confirm if you have now received this order ?
Please may I also ask that you confirm the order reference for this ? Once confirmed I would be more than happy to refund the delivery fee due to the time taken for this order to arrive with yourself.
I look forward to hearing back from yourself and hope that you have a wonderful day!
Kindest regards,
Angelle collection
Stop writing your own positive reviews
Stop writing your own positive reviews. at least change your name if your going to do it! Laughable.
You'll be cancelled!
6 January 2022
Unprompted review
Remember to wear and wash the clothes…
Remember to wear and wash the clothes before reviewing. The leggings bobbledq terribly after a light wash so I contacted Angelle Collection to ask why. They just responded with 'try shaving the bobbles off and then you can wear the leggings again' ...what? I've never heard of shaving clothes before!?! That is the weirdest and most careless 0response, how about offering a replacement and if it happens again (which it would) then offer a refund! Bad quality, primark are high end compared to this trash company and yet primark leggings cost one sixth of the price.
6 January 2022
Unprompted review
Reply from Angelle Collection
Hi Laila,
I hope you are well today.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
We spend so long designing our items to be the best possible quality they can be and we are so disappointed to hear this.
So I can look further into this for yourself, please can you confirm the order reference along with the specific item you are referring to?
If easier you are more than welcome to email these details across to hello@angellecollection.com
I look forward to hearing back from yourself and hope that you have an amazing day!
Kindest regards,
Angelle collection
Edl darby
Orders always late or never turn up at all, owner too busy to reply to me... probably because she was thinking of what to say in her pathetic apology video
5 January 2022
Unprompted review
Reply from Angelle Collection
Hi Mikala,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference for the orders which did not arrive?
I can then ensure that a refund is issued for the missing order if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have a wonderful day!
Kindest regards,
Angelle collection
Awful quality clothes and customer…
Awful quality clothes and customer service.
5 January 2022
Unprompted review
Reply from Angelle Collection
Hi Millie,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
I hope that you have a wonderful day!
Kindest regards,
Angelle collection
Vile racist
Vile racist, homophobic and fat phobic owners. Do not purchase anything from this company!!!!!!
5 January 2022
Unprompted review
Racist vile owners and terrible quality…
Racist vile owners and terrible quality clothes and customer service. I can’t give 0 stars so sadly have to give 1 star.
5 January 2022
Unprompted review
Horrible business owners- racist
Horrible business owners- racist, fat shaming vile business owners. Please don't buy from these, wouldn't want to be seen wearing anything made by a racist!
5 January 2022
Unprompted review
Amazing products
Amazing products , a lot of people are leaving disgusting and untruthful things about her products , her business has nothing to do with her social life all in all all the products are fantastic and definitely recommend if you are looking for a lounge set
5 January 2022
Unprompted review
Reply from Angelle Collection
Hi Mia,
I hope you are well.
Thank you for your review.
We are continuously working to ensure our customer service and products are the best quality they can possibly be, so it is great to receive such positive feedback!
We are so glad to hear that you are happy with your products purchased and have had a good experience with Angelle collection.
I can confirm that we have some new and exciting collections coming up this March which will offer lots of newly designed clothing !
Have a lovely day!
Kindest regards,
Angelle collection
Racist judgemental owners
5 January 2022
Unprompted review
Bad quality
Got as a gift from a family member, really bad quality and after a couple of washes, item now has holes
5 January 2022
Unprompted review
Reply from Angelle Collection
Hello,
I hope you are well today.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
We spend so long designing our items to be the best possible quality they can be and we are so disappointed to hear this.
So I can look further into this for yourself, please can you confirm the order reference along with the specific item you are referring to?
I look forward to hearing back from yourself and hope that you have an amazing day!
Kindest regards,
Angelle collection
Do not buy from these two racist vile…
Do not buy from these two racist vile human beings I’m disgraced at the tweets they both wrote they are homophobic ,racist and fat shame people .They should loose all there sponsors please do not buy from them .
5 January 2022
Unprompted review
THERE WAS A TERRIBLE EVENT!
THERE WAS A TERRIBLE EVENT!
My sister (AC) told me about this and i just though oh wow this is truly terrible! I had a real good thought about it and it made me think "OH WOW! HOW TERRIBLE".
So here i am, letting you all know this is/was a terrible event.
5 January 2022
Unprompted review
Why Use a Model Whose Culture You Slur?
Very poor company ethics, they use a model who appears of full or part Asian background and yet the owner has slurred Chinese people extensively in the past. There are a wealth of other fashion brands. Choose well.
5 January 2022
Unprompted review
Racist vile human beings!
5 January 2022
Unprompted review
Overpriced rubbish quality
Overpriced rubbish quality items and also learnt that owner is a racist and homophobe will never purchase from them again
4 January 2022
Unprompted review
Questionable stains in multiple items…
Questionable stains in multiple items and a strong fishy smell too. Multiple items has a fishy smell on the crouch and also questionable stains. Clearly had been worn and returned and reshipped to me. Holes in my lounge set too.
Reading reviews wish I avoided at all costs. Owner is a known racist and homophobic crazy eyed RAT!!!!!!
4 January 2022
Unprompted review
Reply from Angelle Collection
Hello,
I hope you are well today.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference along with the specific items within the order that you are referring too ?
If easier you can always email these details across to hello@angellecollection.com
I look forward to hearing back from yourself and hope that you have a lovely day!
Kindest regards,
Angelle collection
Absolutely awful quality and bad…
Absolutely awful quality and bad customer service. Shop with another small business who's business owners aren’t racists and homophobic!
4 January 2022
Unprompted review
Reply from Angelle Collection
Hi Taylor,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
I hope you have a wonderful day!
Kindest regards,
Angelle collection
RACISTS
Racist, homophobic & fatphobic owners!!! DO NOT SUPPORT THESE VILE HUMANS
4 January 2022
Unprompted review
Ordered an item over 5 weeks ago and it…
Ordered an item over 5 weeks ago and it still hasn’t arrived. Been emailing and trying to communicate with staff but have had no replies. No refund been issued, nothing. Don’t trust this brand!
4 January 2022
Unprompted review
Reply from Angelle Collection
Hi Claire,
I hope you are well.
I am so sorry to hear that you have not had a good experience with Angelle, I cannot apologise enough for this.
I can confirm that we have had some recent changes in the team and are continuously working to improve our customer service.
So I can look further into this for yourself, please can you confirm the order reference for the orders which were not received?
I can then ensure that a refund is issued for the missing items if this has not already been actioned.
I look forward to hearing back from yourself and hope that you have a wonderful day!
Kindest regards,
Angelle collection
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