unprofessionally
My name is Zlatko Komar and I am from Croatia.Honestly, I feel I have been cheated by Angler-markt. At May, 11th, I ordered (and paid) some fishing equipment. Delivery term was 1-5 days. After 14 days, nothing come. I send an e-mail and got automatic respond, somebody will contact me. After 7 days nothing happened. I called them and they said the goods will be available next week. After that week, the same situation. I send another e-mail and got the same automatic answer. I called them again and they said to send e-mail to another adress. I did like they said but, I got the same automatic answer. After another phone call they gave me another e-mail adress but with the same automatic answer. I send an e-mail with a request for a refund the money and got the same automatic answer, somebody will contact me. It was at June, 17th. I got the same automatic answer and nothing happened. I called them a few times and got the answer they will refund the money, but till today nothing happened. now, I am trying to call them again but they are not answering to my calls. In my opinion they lie all the time.
Here is my e-mail:
Cancellation of order
Zlatko Komar
17. lip 2019. 17:11
Dear Sirs, please, cancel my order Nr. BEST. AM190500875 and return my money.I can nt wait any longer because I have competiton and I need rod-pod. Best regards
And this is the answer I got:
(auto-response) Re: Cancellation of order
Pristigla pošta
prima ja
Sehr geehrte Damen und Herren! Wir danken ihnen für ihre Nachricht.
Wir werden uns mit ihnen zeitnah in Verbindung setzen.
Gerne können sie sich auch telefonisch mit uns in Verbindung setzen.
Viele Grüße - Ihr Team von Angler-Markt.de
My e-mail to another adress:
pet, 5. srp 09:26 (prije 3 dana)
prima account
Dear Sirs, please, cancel my order Nr. BEST. AM190500875 and return my money.
I can nt wait any longer because I have competiton and I need rod-pod. Best regards, Zlatko Komar
---------- Forwarded message ---------
Šalje: Zlatko Komar
Date: pon, 17. lip 2019. u 17:11
Subject: Cancellation of order
To: angler-markt.de
Dear Sirs, please, cancel my order Nr. BEST. AM190500875 and return my money.
I can nt wait any longer because I have competiton and I need rod-pod. Best regards, Zlatko Komar
And here is the answer:
pet, 5. srp 09:22 (prije 3 dana)
prima ja
Sehr geehrte Damen und Herren! Wir danken ihnen für Ihre Email
an das Angler-Markt.de Team
Wir werden uns in kürze mit ihnen in Verbindung setzen.
Gerne können sie uns auch telefonisch kontaktieren!
Beste Grüße
Ihr Support Team von Angler-Markt.de
8 July 2019
Unprompted review