AniFigz Reviews 

342
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

I have bought many items from AniFigz over the years and I've never recieved a broken or damaged item. This was my first time receiving a pre-order and it was dispatched and delivered in quick order.... See more

Rated 5 out of 5 stars

Ordered when the shop was shut expected they might have to work through a backlog of orders but was pleasantly surprised they dispatched first thing on the day they said they'd be back. Item came well... See more

Rated 5 out of 5 stars

To pre order is straight forward, AniFigz also keep you updated with release dates changing. The items are always well packed. I have not had a problem with an item, I purchase them for Birthdays &... See more

Rated 5 out of 5 stars

Great shopping experience, they were selling the RuriDragon Ruri Aoki Nendoroid for the lowest price of all UK retailers and even had free shipping. Promptly shipped and received after placing m... See more

Company details

  1. #2 of 23 best companies in Figurine shop
  2. #1 of 6 best companies in Anime club
  3. #9 of 138 best companies in Collectibles Shop
  4. #10 of 185 best companies in Hobby shop

Written by the company

Officially licenced anime figures and merchandise. Purchased authentic Nendoroids, prize figures and scale statues


Contact info

5.0

Excellent

TrustScore 5 out of 5

342 reviews

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5.0

All reviews

(342)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressed with order and delivery

Not used this company before and came across them by chance. Ordered after reading good reviews. Bought lovely Disney loungefly Up passport bag. Arrived really quicky and well packaged. Impressed and would use again. 👍

19 August 2021
AniFigz logo

Reply from AniFigz

Thank you for shopping with us ( ´ ▽ ` ) we are glad your happy with your Loungefly bag.

Rated 5 out of 5 stars

Anime Figure Purchase

I was a bit hesitant of this site at first considering not many people have talked about it. I ordered it on the 9th of august and received it a few days ago. I’m happy with the delivery considering i ordered it on a Monday. I’m satisfied with the quality of my figures and the prices for them as well. Shipping wasn’t that expensive, I would 100% order from here again.

17 August 2021
AniFigz logo

Reply from AniFigz

Thank you for checking us out and leaving a review, we greatly appreciate it ٩(。•́‿•̀。)۶

Rated 5 out of 5 stars

Stayed true to their pre-order release…

Stayed true to their pre-order release date for the item & kept me very much in the loop if there were any changes or updates. the package arrived only a day after they said it was shipped out & the packaging was very professional and box was well kept. all around great service if you’re interested in purchasing figures or anything of that sort. highly recommend.

12 August 2021
AniFigz logo

Reply from AniFigz

Thank you for shopping with us and the feedback on our service ^_^

Rated 5 out of 5 stars

Would buy again

Very happy with the order, had to wait a while but that totally wasn’t their fault and it was sent as soon as they had it. Arrived safe and sound and would order from here again.

12 August 2021
AniFigz logo

Reply from AniFigz

Thank you for shopping with us & your understanding during delays, we totally understand how frustrating they are.

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery and great package will be using them again 👍

9 August 2021
AniFigz logo

Reply from AniFigz

Thank you for the feedback ^_^

Rated 1 out of 5 stars

Preordered means nothing

Preordered 2 figures. Both were delayed by months, but understanding times are hard, supply chains are under pressure, I was happy to wait.

But then 1 was delivered while the other figure was delayed again....then again.

It was hard watching other sites selling the same figure for a fraction of the price while my "preorder" remained delayed. Ebay was flooded with the thing for litterly pennies. Otakuhypes policy of "you cancel you lose your money" should also have a clause of "we fail to provide we refund you".

Their poor procurement procedures should not be inflicted upon the customers pocket. Preorder should mean I get my figure at the point of release, not 4 months later.

I would not recommend or use ever again.

10 July 2021
AniFigz logo

Reply from AniFigz

Hi, we are sorry about the delays you have experienced, I can only guess this was a prize figure from Taito as these are the only figures that get delayed for us but also end up on ebay. The reason this happens is Taito figures are made for claw machines in Japan, they can be won and sold on, we as a company need to purchase these from the distributors.
"Ebay was flooded with the thing for litterly pennies" I would be careful with this as you may obtain a counterfeit product.

If a product is delayed many times we do refund the total cost, we have done this many times already, we also never keep all the customers money, we don't have a policy where you request to cancel and we keep all the money.

We would like to help but we are unable to know what figure was involved and who purchased it.

Kind regards - OtakuHype

Rated 5 out of 5 stars

Great experience

This was my first time ordering from OtakuHype. The figure arrived promptly and very well packaged - couldn’t recommend them more!

14 June 2021
Unprompted review
Rated 5 out of 5 stars

Great shop

My first time ordering from this shop, had a very pleasant experience. The figurine I ordered is genuine, delivered fast, very nicely packaged. Thank you, OtakuHype! Can't be happier.

24 May 2021
Unprompted review

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