Animaker Inc. Reviews 

644
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated support team for providing prompt assistance, showing incredible patience, and helping resolve technical problems during urgent deadlines. People also find the platform extremely intuitive and easy to navigate, stating that the clean interface makes creating engaging animations and educational videos effortless. However, some customers also noted notable frustrations regarding limited digital assets, the absolute lack of a free trial before subscribing, and strict refund policies. Other reviewers mentioned that unexpected resolution restrictions and tier-throttled system limitations rendered certain features completely unusable for their professional video editing projects.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive interface, helpful... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the quick response times and... See more

Staff

Reviewers highlight positive aspects of staff, expressing deep satisfaction with their helpfulness and... See more

Product

Customers consistently note ambiguous experiences with product, as reviewers praise it as a fantastic tool... See more

Application

People report high satisfaction with the application, praising its helpful tools for video editing, clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a complaint so I sent an e-mail not really expecting a respons but this kind guy(I assume it's a guy), his name is Ashik. He helped me and in under 30 minutes we had finished our conversation. I... See more

Rated 5 out of 5 stars

I honestly can’t express how grateful I am to the Animaker team! I reached out super last minute because I needed my animation downloaded for a uni assignment, and they were so kind and understanding.... See more

Rated 5 out of 5 stars

The customer service has been amazing! I was having difficulty using the program then I got support and now I am able to make animated videos. Thank you to all the team, especially Mithun!

Rated 5 out of 5 stars

A tool that will make your life easier, personal and professional. Build beyond your dreams!! I am now discovering it in more details, and I will come with more feedback. Excellent support online,... See more


Company details

  1. Software company

Written by the company

Animaker Inc., is the fastest-growing cloud-based video creation platform. It is the 'swiss army knife of creativity' for all video creators around the world. Provides cutting-edge features to help video creators with easy to create engaging video content in the form of live videos, full-length movies, explainer videos, 4K YouTube intros, and social media GIFs. Launched in 2014, Animaker today counts more than 4 million customers, ranging from startups to Fortune 500 companies.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

644 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.5

All reviews

(644)

136 reviews in the last 12 months

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Rated 3 out of 5 stars

There has got to be an easier way!

I am a retired systems analyst (and PhD psychology professor). I have loads of application experience and I found Animaker cumbersome and frustrating to use. The system crashed every now and then. My exports froze. I had a hard time deleting slides in the middle and then having to constantly realign the voice recordings. I didn't feel like the tutorials were very helpful. I thought it would get faster and easier the more I used it (and it did a little) but the slowness of compiling and replaying my video edits was annoying and one little 15 minute video took me months to complete. There has got to be an easier way!

25 September 2024
Unprompted review
Rated 5 out of 5 stars

I like all of the different options of…

I like all of the different options of ethnicities, hair and physical features. It does not like take too long to do the videos. I am very new to the website but so far it has be pretty straightforward. You do have to click around to familiarize yourself with the options if you do not watch the tutorials.

21 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I really like using this system, and the customer service is excellent too. I recently had an IT issue and Giftson contacted me and was able to solve it for me swiftly, which I really appreciated to help me continue working with my business.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Ashik

Ashik! is highly responsive and offers practical, effective solutions for my queries. His assistance has been precious, enabling me to save time and create exceptional-quality videos. The ease of use of the application is noteworthy as well. Thank you Animaker!!

17 September 2024
Unprompted review
Rated 1 out of 5 stars

I only asked how to use the discount…

I only asked how to use the discount coupon and live chat did not give an answer for 12 hours.

16 September 2024
Unprompted review
Animaker Inc. logo

Reply from Animaker Inc.

Hi Cenk,

Apologies for the trouble you had. Our support team will reach out to you regarding the discount coupon.

We request you to share the screenshot of the coupon you have to "help@animaker.com" so we can check it from our side.

Thanks,
Team Animaker

Rated 5 out of 5 stars

Simple, Fruitful and Supportive Platform

Im a fresher to this animation world. But Animaker helped me to excel in animations in no time without any external source. It was so simple and encouraging. Moreover the team is available to help and teach each and every single thing.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

I made Animation video within 4 hours using Animaker

Well honestly speaking i have used Animaker to make an animation video, usually making an animation video takes a lot of time, efforts, money but on Animaker it become quite easy for me to make this video within 4 hours, i didn't had to draw the characters and don't have to make video frame by frame, because of their seamless website and the features they provide,
I strongly recommend Animaker for your daily designs, it will improve your experience likewise mine.

7 September 2024
Unprompted review
Rated 5 out of 5 stars

Animaker is great!

Animaker is an easy to use, creative content creation platform. I have been using it for a month now and have made some incredible educational health videos. The addition of the 'narrator' is something I have not come across and there are a range of characters at your disposal. The customer support is also prompt and effective.

4 September 2024
Unprompted review
Rated 1 out of 5 stars

Scam company maybe? Weird to be billed after cancelling.

Cancelled our account via the chat 6 weeks ahead of renewal, as kept having an error that came up everytime I clicked 'cancel subscription'. And was still billed, even though was showing cancelled on the account.

16 August 2024
Unprompted review
Animaker Inc. logo

Reply from Animaker Inc.

Hi Jen,

Apologies for the inconvenience caused. Usually, we will never charge when the account is canceled. We will look into this and sort this out.

Please reply in the same chat thread or write an email to "help@animaker.com" so our support team can check the charges after cancelation.

Thanks,
Team Animaker

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