Anker SOLIX US Reviews 

Ran my large, double door fridge for 16 hours and chest freezer for 50 hours on seperate charges. I tried running two Traeger's for 2 hours and it only dropped to 96%. Light, compact, and easy to use. Charges fast.

Shipping speed is good although not Amazon fast. Product itself is of amazing value, the Solix C800 can power most of your devices when there's any power outage and in general just a great mobile electrical outlet system where you can bring it anywhere for backup/additional power for all your devices. Though it is a bit heavy, the amount of battery power that it has is worthwhile of the weight. Highly recommended!

Great product and super fast delivery and great service - really looking forward to using this new travel cooler.

Works like a dream. We got it replace our bluetti for the offgrid cabin we live in. Love it!!

Best back up system simple plug N play

Ive got 2-1,000 first gen, & today the 2 th came today . Long story Honolulu cause if constant hurricane only seller was sold out till feb I order 1 decide mainland buy and to used ship to hon. Brought one it still coming next week. 3 week I wrote to anker telling they the situation about 20 of us got reservations. Anker top head listen & ship out the store I gave him, so today get the call to pick it up the store guy say they don’t know why this time their order came right away way early . didnt tell him why. Lol somehow whenever I talk to the upper head I get action. Lol so I’ve got one more coming, 2 in total and also brought 2-200 watts panels. Great setup

Item arrived on time and was as described.

Great product, most efficient on the market.

This product was for my brother and brother in-law to become independently off-grid and they love the product.

Communication & rapidly shipped
Words perfectly..
Easy to operate & program to your personal needs…
5 stars….
Thank you..

Poor support and haven't shipped some items with no communication . I ordered a couple of power stations (F3000 & S2000) and accessories. Three phone calls that I just get hung up on and 40 minutes of chats all were of no help. I seriously regret purchasing Anker now instead of Ecoflow. Ecoflow says they respond within 24 hours. I have only received the run around via email, phone calls, and defiantly chat with Karina with Anker

I do not feel like a valued Anker customer after trying so much to get help but only to get the run around

EDIT
Trust pilot said I didn’t have enough information on the review. I posted factual complete information already. This is a factual review of the bad experiences i have had with anker

Edit EDIT


I have since received an email stating the S2000 was some sort of preorder. That is a lie. I could have placed the order and received the S2000 from Amazon two days after placing the order. I ordered directly from anker , believing I would get better service and support. At no time while or after placing the order was there any indication that the item wouldn’t be shipped right away. No mention of back orders or delays of any kind. No mention of any kind that it was some sort of “ pre order “ that the anker rep stated in the email. A week and a half after paying and placing the order , i started trying to find out what was going on. I call the Anker solix number and the recording stated they couldn't answer all the calls coming in and to try later, then it just hung up. No options for a call back or message. Just hung up on me. That happened an additional two times when trying to call the next two days. Rude business

I still had not received any information at all as to why the S2000 had not shipped. I tryed chat several times which is just a BOT to waste our time because it had no valid answers of any kind.

I then clicked on the email option on the order confirmation email, the Anker representative went on to explain that i somehow had the wrong email and that they couldn't help me. I had to email a different department. No help here either again.

I have been an electronics retailer owner with 4.9 ratings out of five for more than three decades. The way anker is treating its customers is ridiculous. I’ve been recommending their products for years, but am firsthand learning that the product is only as good as the support when there’s a problem.
Anker have responded with apologies and lies. Its sad

These items they sell people don’t really need. They sell a luxury product and should provide amazing service and support after the sale. Anker will earn plenty of poor reviews until management realizes these important points.

I should have purchased Ecoflow , Bluetti or even Pecron.

I surely would have received better service for the basic simple help and questions i had from any other reputable company.

I have already emailed the email address they stated in the reply which didn't address most of these issues at all

A five minute phone call from an anker knowledgeable person wouldn’t have wasted hours of my time. How much is that worth anker ? If you don’t address any other question , address that one anker.

I was lucky to a reburished model which made the choice easy. Faster than I expected shipping and a great product.

Great product, long lasting charge, lightweight decent app, very powerful and a very clean interface.

Everything was great from start to end! Fast shipment and delivery!

The f3000 has been awesome, fast charging, very well built and just portable enough for my uses!

I purchased 2 Anker SOLIX C1000 + Expansion Batterys for use in the event of a power outage. I initially looked into the Anker SOLIX F3800 but the weight was to high for something that will be utilized in a heated basement. Purchasing two units allows me to utilize one to power selected components within the home and the ability to switch over to the other battery setup when the power within the first has decreased to 30%. To ensure continued power through an extended outage, I also purchased a Honda 2200i generator. I am currently awaiting the return of my electrician to complete the required installation of a sub-panel and transfer switch. We experienced a power outage several weeks ago and I had to bring one battery combo unit upstairs and utilized a 10' wire extension cord to power my refrigerator, computer / monitor, and Verizon Routers. I utilized the other combo unit in the basement to power my alarm panel and Verizon panel. Worked perfectly and the phone app keeps you abreast of the power consumption. I also like the fact that the display on each battery unit provides the remaining power and also the estimated time of power that can be expected under the current load.

I spent quite a lot of time doing research before making the purchase and also utilized AI for additional information. The only reason I gave this review 4 stars is due to the fact that my initial inquiries to support via email were answered by AI rather than an actual representative. I realized this after receiving answers which did not match previous responses. I finally did reach an actual rep and the information provided was quite helpful.

I thought they had a good reasonable price for the Anker S2000 portable power station. Delivery didn't take very long. It was packed well. No problems.

Extremely Satisfied