Annie Mo's Reviews 

Always perfect customer service. Great advice, huge stock (in store and online). Fast delivery and far too many beautiful items.
I have been purchasing from Annie Mo’s for years and always experienced the same professional service.

Took the money and then they stated out of stock and would be with me in a few weeks, still nothing, months have now passed without anything, and unable to contact. Do not order from this company, you will regret it

If there was a blueprint for how to mess up and order and then continue to mess it up for months after the faulty product has been delivered then Annie Mo's wrote it.
Product delivered late, zero updates. It wasnt the delays that bothered me but the lack of updates on the situation, terrible.
product arrives and is faulty, table leg doesn't attach, left with us with the promise this will be recifiied asap, again phoning constantly after a few weeks to again be fobbed off with a promise of a repair(never happened), to being accused of ruining someones xmas eve by asking what was going to happen next and telling the staff member this wasnt good enough. After a few more weeks of being ingored we finally managed to get the table lifted as we wanted nothing to do with it or Annie Mo's, left a very bitter taste in our mouth about every using them again.

I placed an order with this company as a gift online. After a week I happened to come across the reviews on here and panicked as they don't seem to good, I contacted the company who could not have done anymore to help me they have been amazing!!! They were waiting for the size I ordered to come in, but offered me the next size up at no extra cost, they even shipped them next day, I am so grateful!
Thank you for such a wonderful shopping experience and I am extremely happy to leave you 5 stars

I placed an order on the 24th of November. Half of the order has arrived, but still awaiting the other half. I tried to make contact with the shop, once they said it’s going to be here by next week. Still nothing, so tried to make contact with them and ask for full refund. Now no answer whatsoever on the 14th of December.

Always pay by PayPal!
There's lots of 5* reviews all left around same date in September 2022 (really so many left a 5* same date.....questionable after I had such negative experience days later if they're actually customers or friends )
I enquired twice about a vase I was interested in and had no reply but Annie Mos was only retailer who had it in stock.
It arrived with a brown tide mark to top and in a mouldy box.
I sent emails and images and they never replied,so I had to contact PayPal for help.
They never replied either to PayPal throughout ,but PayPal have just decided the partial refund I requested in my favour.
I wouldn't order again as item wasn't perfect as should have been and customer service was non existent.

Always great service both in store and online. Good variety of products too

Beautiful lamps, good price and prompt delivery.
Communication was great.

Asked to leave a review about an order that I haven’t even received yet?!?!?!?

Lovely & friendly shop to stroll about. Bought a number of items from the website and they couldn’t have been more helpful.
Postage was very reasonable, delivered quickly & delighted with the quality.
A must if your visiting Aberdeen.

Really happy with my furniture and great to deal with 5 stars

I have shopped in Annie mo’s for many years and love the shop! All the staff are lovely and very obliging! I recently ordered an item that was supposed to arrive in 2 weeks but actually took 3 weeks! I was told I could collect at any time but that day it was delivered and I stay over30 miles away!

Annie Mo’s has been a place where I continue to buy from, I have been buying from them for years! Everything from sofas to dining tables to accessories and I have never been disappointed, I would highly recommend their products and customers service, I hope to continue to buy from them for many more years, thank you for making my house a home,
Kind Regards Tanya

Beautifully presented store with lots and lots of lovely items (large and small) to select from. Great range and well priced for great quality. Visiting over Christmas is a must. Online shop used once but personally I just love to go in and browse around.

Contacted Annie Mo's regarding a dining suite that i was trying to sourse at a number of different retailers. Annie Mo's were really accomodating and were able to sourse the set and even offered to lend us a bench until the bench came in stock. They contacted the supplier and eventually they didnt need to lend us a bench as they could get this in stock to come with the dining table. The dining set was just as described and they were really helpful and delivering next day to Yorkshire after it arrived with them in time for our house move. Annie Mo's are also trying there best to source a white wash to help reinstate the colour of the table after excessive cleaning due to having a toddler.
One the whole very happy and would have give a 5 star but they could have kept me in the loop a little better and had to chase a couple of times for answers to questions etc.

I have ordered multiple items from Annie Mo’s from lamps, pictures, mirrors , ornaments , candles , jewellery, cushions plus so much more.
The staff are so lovely , helpful and patient, listening to what I need and suggesting solutions. If not in stock , they will order especially for me … brilliant .
I love going into the shop for a browse , never leave empty handed ,or looking on the website . Nothing is too much trouble for ghe staff , I phone if can’t get in and my needs are met . Can’t praise them enough . My favourite shop .

Although Annie Mo's is full of lovely furniture and accessories i would not recommend purchasing anything unless you can take it away from the shop that day!!!

I placed an order for a sofa back in January with the promise of a 14-16 week delivery time (in line with competitors). 27 weeks later i am still waiting for a sofa i have been paying for, for 7 months to arrive!

I have continually called and emailed, not once has anyone at Annie Mo's contacted me to discuss a delay or anything they could do in the mean time. If i did not chase weekly i would have no idea the latest status.

Their poor customer service, communication and failure to deliver is unacceptable.
When i have raised this with them i am always met with the response 'we are a small outfit & that they can only pass on what their suppliers tell them' perhaps naivety but i thought small outfits were known for better customer service? I appreciate current unprecedented environment but nothing about my experience has been acceptable and the lack of communication embarrassing.

I Will not be ordering anything from them again and hope my experience is shared more widely so others do not have to experience the same thing.

Love Annie Mo's, always fantastic service and such lovely friendly staff. I would buy the whole shop if I could as its so me and my style! My mum & I always plan a visit now & then, especially at Christmas. Online is easy and handy also with a lot of purchases made over the pandemic with great quick local delivery. Don't ever leave us Annie Mo's!

We’ve purchased many items from Annie Mo’s over the years, big & small, and will continue to do so for a very long time!

Staff are super friendly and always happy to help, quality of items is second to none & we just love everything about this local family run business.

Great service along with high quality items for sale, would throughly recommend