I bought a dress from them back in early May. I’ve sent them 3 emails since then, tried calling the number they have listed up on their website, and even tried texting and calling their WhatsApp numbe... See more
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Good communication Order came really fast Garment was in beautiful condition We had been advised by company well to make sure to drop one size according to body measurements as product used stret... See more
Company replied
This company is the sister company to ALAMOUR THE LABEL SO PLEASE BE CAREFUL both these companies are disgraceful the way they treat their customer. ******BUYER BEWARE******** I would say I h... See more
Company replied
DO NOT BUY FROM HERE. I ordered a dress two months ago, and it still hasn't arrived, even though it should have a long time ago. I have tried e-mailing them several times, but they haven't even replie... See more
Company details
Information provided by various external sources
Prom, Formal & Bridal Label designed in Australia. Ships worldwide. Tag us to be featured #ANLUXE See real customer photos on our customer instagram page https://www.instagram.com/anluxebabes/
Contact info
Brisbane, Australia
- +61 7 3392 4246
- info@anofficial.com
- anofficial.com
2.7
Poor
287 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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BUYER BEWARE
This company is the sister company to
ALAMOUR THE LABEL SO PLEASE BE CAREFUL
both these companies are disgraceful the way they treat their customer.
******BUYER BEWARE********
I would say I had no record as well if I didn't want to disclose bad reviews. Easy way out
18 August 2020
Unprompted review
Reply from A&N Luxe Label
Hi Jasmine,
We are sorry to hear that you had a bad experience with purchasing from ALAMOUR.
Neither of our online stores are set to treat our customers unfairly.
We are required to follow our store policies in place and expect that customers also do in return when placing an order.
As we are not able to locate you as a genuine customer of A&N or Alamour, can you please provide your order number so that we can assist you further.
Kind regards,
Customer Care
Alamour The Label
UPDATED RESPONSE:
Hi Jasmine,
We hope you can understand that as an international company, we have hundreds of new customers from around the world weekly, thus we are unable to locate an order with just your first name.
The initial reply above, kindly asked for you to provide further details so we can assist in resolving any issues, as we cannot assist without further details.
As there has been no attempt at reaching out to us/ALAMOUR nor, any further details provided, this leaves us to doubt if this review is from a legitimate customer.
As mentioned, we do not set out to treat customers unfairly. In the event a customer is unhappy, we strive to assist and resolve the issue in any way we can, while still abiding by our online store policies that all customers agree to at the time of order placement.
However, in this situation, we/ALAMOUR are unable to assist as no further information has been provided to us regarding your order. Either the full name used to place the order or an order number would suffice.
We hope you can cooperate with us to resolve this issue by providing further details.
Kind regards,
Customer Care
Alamour The Label
Stunningly gorgeous dress
It did get lost in the mail but thankfully it was found and the dress is absolutely gorgeous and fits well. I have a longer torso and I got the Jasmyne gown and honestly it fit really fantastically for being bought online. Order in advance just in case but really well made and soft on the inside and overall satisfied with my purchase.
18 August 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your custom Jasmyne Gown;
https://anofficial.com/products/jasmyne-burgundy-1
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Absolute perfect fit!
Absolute perfect fit!! I love, love my dress and this brand! Definitely buying from them again.
17 August 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your custom Reina Gown;
https://anofficial.com/products/reina-red-1
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
LOVE IT!
I’ve been looking everywhere for a good ball dress website, with reasonable prices and quick delivery. A&N Luxe Label is the best one I’ve come across!!! The dresses are so pretty and I was so stressed it wouldn’t come in time for my ball but I got it a week later. I would highly recommend. It’s got good fabric and strength. A small con is that some of the dresses are longer then expected. But would still recommend.
14 August 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your custom Kiara Gown
https://anofficial.com/products/in-stock-luxe-kiara-satin-gown-wine-red
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Fast shipping and beautiful dress
Fast shipping and beautiful dress! It will need some alterations to make it fit just right but overall I’m very happy.
8 August 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your custom Ariya Gown
https://anofficial.com/products/a-n-luxe-ariya-sequin-gown-rose-gold
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Absolutely Beautiful
The Ramona Gown is absolutely beautiful. Such good quality and worth every dollar! I can't wait to buy my next one!
20 July 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Ramona Gown
https://anofficial.com/products/ramona-sequin-gown-nude-black?_pos=1&_sid=cf490d059&_ss=r
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
This is my first time ordering from…
This is my first time ordering from here and it's really amazing. The dress looked exactly as I had wanted and the measurements are perfect. The delivery was so fast, I was quite shocked. The dresses are very beautiful And unique and worth every single penny.
16 July 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Show-stopper dresses!!!😍
Purchased the Lilou Beaded Gown for an event and it arrived so much faster than I had anticipated! The dress itself is an extremely comfortable material, a show-stopper, got so many compliments on it!!! The only minor issue is that some of the beads kept falling off but besides that I would definitely repurchase & will be purchasing other gowns from this company in the future!!❤️
14 July 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Lilou Beaded Gown
https://anofficial.com/products/a-n-luxe-lilou-beaded-gown
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Unwanted dress
Have ordered many dresses from this site with no worries at all.
But my last order they sent a totally different dress to what I ordered, as what I ordered was out of stock..
Instead of informing me about situation.
So now I have to take the day of work to be able to get to a post office So that the dress can be returned at my cost to be able to receive a refund.
23 June 2020
Reply from A&N Luxe Label
Hi Tania,
Thank you for taking the time to leave this review.
As per the email communication between us, we are extremely apologetic the incorrect style has been sent as this is not our normal process. You mentioned yourself, that you have ordered many styles from us with no issues.
After you reached out to our customer care team regarding your order, a prompt response was provided apologising for the error as it was not intentional, at all. The mix up was between two styles that are extremely similar and only feature different back and sequin pattern.
In the event a gown is sold out, we reach out to the customer prior to shipment to provide them alternative options or a refund. We do not just ship anything and hope the customer does not notice as you stated over email. We never intentionally mislead or lie to customers and we did not appreciate being told via email that this was done on purpose. It would be truly illogical as a business to do this, especially to returning customers like yourself who have been so supportive of us.
We are sorry the incorrect gown was sent as this was an error on our end and we have taken full responsibility for it. We have been extremely apologetic since this occurrence and will be fully reimbursing you for the error.
However, as a business, we hope you can understand this refund cannot be processed until the style you received is back in our warehouse. In addition to this, as stated via email you will also be refunded in full for the return costs you incur.
Again, we are beyond sorry and we look forward to rectifying this issue with you as soon as possible.
If you require assistance with returning the gown, or anything further please do not hesitate to reach out yo our team at info@anofficial.com
Kind regards,
Customer Care
A&N Luxe Label
Beautiful gowns😍
I purchased 4 gowns from A&N and they are amazing. On the Liliya dress, the bands broke, but it is fixable. Other than that, quality is great!
23 June 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Best purchase!!
I’m so in love with this dress!! I can’t wait to wear it!
16 June 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Amazing amazing AMAZING!
Delivery was faster than expected - when I bought the dress it said it would be dispatched June 22, but arrived June 10! The service was also amazing, their response to my email was within 30 minutes of sending them an enquiry. The dress itself is absolutely stunning, and true to size. A bit longer than expected but can be altered easily. Would highly recommend this company!
15 June 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Georgina Gown
https://anofficial.com/products/georgina-lace-gown-mauve
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
Thank you thank You thank youuuu..
Thank you thank You thank youuuu... I absolutely love it
12 June 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Abella Gown
https://anofficial.com/products/abella-ponti-gown-white
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
Gorgeous with great sizing.
My dress fits beautifully, I was quite concerned it would be too small. However it’s thick and great quality, yet slightly stretchy material that smoothes out the body.
11 June 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Sensational
Sensational. Beautiful dress, easy service, friendly service, fast service. Very happy
11 June 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Saina Gown
https://anofficial.com/products/in-stock-luxe-saina-glitter-gown-white?_pos=4&_sid=36a73cfbc&_ss=r
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
Beautiful
Lovely dress, but be aware it will require lots of tape if you’re smaller in the bust area! Bought for a reception dress for my wedding and can’t wait to boogie in it. ☺️
10 June 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Izabelle Gown
https://anofficial.com/products/izabelle-white
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
Ciara Gown made me feel like a princess!
I was kind of skeptical about ordering off this page, but then I started reading reviews and I also even contacted one of the girls that use one of the gowns. I felt more relieved. Afterwords, I ended up ordering the Ciara gown dress and when I got it WOW, just wow! It was elegant, classy, stunning all in one! I wanted to feel amazing about myself and it was all accomplished. I also received it within a week of purchase. I ended up not being able to wear it for prom because it was canceled due to COVID-19, yet nothing stopped me from looking stunning for at least some pictures with my boyfriend. I really do recommend ordering off of A&N Luxe Label if you want to feel like a stunning elegant princess!
21 May 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved your Ciara Gown
https://anofficial.com/products/a-n-luxe-ciara-sequins-gown-red
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
LOVE this website!
I was a little worried to order from here at first because there are so many fake websites that steal money, but I had such a great experience! The customer service was great in helping me find my size and my package got here super fast. The product exactly matches the photo and I am so happy! I would totally recommend.
20 May 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
Excellent service!!
Excellent service!!! The dress is stunning! Elegant, classy and sexy!! Fantastic quality fabric! I’m so impressed. It’s definitely worth the price I paid. Fantastic quality at an affordable price. It arrived quickly too!! I will definitely be buying more dresses. I highly recommend to every girl out there looking for that stunning dress for that special occasion. They have a variety of styles for different occasions. You can’t go wrong with A & N. One thing that also impressed me was the quality control checklist that cane with the dress. It had been lovingly checked to ensure there were no faults with the dress. I don’t know of any other dress company or any other company in fact who takes the time to do this to reassure their customers that the garment they have received is of the highest standard.
Thank you sooooo much A & N for the fantastic service. You have a lifelong customer in me. 🙏😀❤️
20 May 2020
Unprompted review
Reply from A&N Luxe Label
Hi Lovely,
Thank you for your lovely feedback.
We are pleased to hear that you loved the experience with us.
We are excited to have you purchase from us again ❤️
Kind regards,
Customer Care
A&N Luxe Label
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