Another Life Reviews 95

TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

i allready left a reveiw and the seller dhgate got back to me and told me to give them the order no and they will get back to me but i am still waiting they have not got back to me so be carefull i... See more

Rated 5 out of 5 stars

These guys offer what would seem to others as impossible - both top quality service and great value. I recently contacted Another Life for life insurance with crtitical illness cover. The process was... See more

Company replied

Rated 5 out of 5 stars

Can't thank Another Life enough after finding just the right policy for myself and my husband. Took the whole hassle out of searching for just the right policy and extremely competitive prices and co... See more

Rated 5 out of 5 stars

Thanks to Alistair at Another Life. I had been searching around for a better life insurance deal but always hit a brick wall once they asked all my medical questions. Alaistair was helpful and friend... See more

Company details

  1. Insurance agency

Information provided by various external sources

Another Life was formed to focus on customers. Fed up with poor service and bad advice from banks and no service at all! from comparison sites. Another Life brings a fresh approach with Good Service and Qualified advice to you our customer


Contact info

4.0

Great

TrustScore 4 out of 5

95 reviews

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Rated 5 out of 5 stars

Another Life

My husband and I were very satisfied with the service which was tailored to our needs. After having a bad experience from another financial advisor Another Life were extremely thorough with the process. I would highly recommend them.

8 November 2015
Unprompted review
Another Life logo

Reply from Another Life

Hi Fiona

Thanks for your 5 star review. We take great satisfaction knowing that we were able to help you, after your experience with the last company you had advice from.

Thanks "Another Life" customer support team.

Rated 5 out of 5 stars

Professional advice I appreciated.

I first heard of Another Life when they opened a branch in a local building I helped refurb in Ayr . After meeting Alison I decided to make an appointment to discuss what policies were available to help me out in the future financially if anything should happen to me. I must say that there were no hard sale tactics to "sign here". In fact, I was surprised and pleased at the advise I was given relating to the things which I didn't need (which were policies that Alison could provide to people) as I would already be covered through existing policies I had elsewhere. I was then informed of an income protection policy that was available. Every aspect of it was explained very professionally to me and at no stage did I feel under any pressure to "sign up". I then decided it could be a very worthwhile security cushion for me for the future. The premium was very reasonable indeed (so I thought) and I went with it. I actually felt really comfortable throughout the whole meeting and felt at ease. Not what I genuinely expected to be honest, probably through a lack of knowledge/experience on my part. I would certainly deal with Alison again and have been recommending Another Life to my friends and family.

D. Millan
Ayr

8 November 2015
Unprompted review
Another Life logo

Reply from Another Life

Hi Daniel.

We thank you for the detailed and comprehensive 5 star review. We are pleased we were able to advise you on a suitable Income Protection policy for your needs.

Thanks "Another Life" customer support team.

Rated 5 out of 5 stars

Straightforward, thorough service

Another life made the process of changing my life insurance over very simple & straightforward. My advisor found a few issues with my old insurance which I hadn't picked up on and managed to get me a superior life cover more suited to my needs. The whole process was very quick & efficient.

6 November 2015
Unprompted review
Another Life logo

Reply from Another Life

Hi Lisa

Thank you for giving us another 5 star review. It's great to know you now have piece of mind after your Life insurance review with our advisor.

Thanks "Another Life" customer support team.

Rated 5 out of 5 stars

Good Service

The service I received from Alison at Another Life was quick and efficient whilst ensuring she understood the needs for our family. They took care of all the paperwork and dealing with the insurance making the process hassle free.

rgds
Karen Cran

6 November 2015
Unprompted review
Another Life logo

Reply from Another Life

Hi Karen.

Thanks for the 5 star review. Great to know you're happy with our service.

Thanks "Another Life" customer support team.

Rated 5 out of 5 stars

Excellent cover and hassle free

Advisor took the time to go through everything in depth with me, answered all my questions and gave me several options to ensure I was comfortable. Would highly recommend

4 November 2015
Unprompted review
Another Life logo

Reply from Another Life

Hi Adrian.

Thanks for the kind review. Please let us know if there is anything else we can help you with.

Thanks "Another Life" customer support team.

Rated 5 out of 5 stars

brilliant

What a great service and so easy to work with and have so a much better policy all thanks to your staff for a great service many thanks Mrs f.

12 November 2014
Unprompted review
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Reply from Another Life

Hi Michelle

Thanks for the 5 star review. It's Great to know that you've got a much better life insurance policy in place now. All the team members that helped with with your policy, take pride reading your review.

Thanks "Another Life" customer support team.

Rated 5 out of 5 stars

very friendly, helpful people

Another life helped me arrange life insurance incase the worst should happen to me and left my son with nothing. Everyone I spoke to was very professional but at the same time very friendly. All I can say is thank you very much!

12 November 2014
Unprompted review
Another Life logo

Reply from Another Life

Hi Lisa

Thanks for the kind review. We are just happy you now have protection for your family.
I have passed on your thanks to the whole team.

Thanks "Another Life" Customer support team.

Rated 4 out of 5 stars

Fairly good service but not great.

I am happy with product but I had a question regarding policy provider and you never replied to my question

6 November 2014
Unprompted review
Another Life logo

Reply from Another Life

Hi Alan

Thankyou for your review. We are sorry that your question wasn't answered. I have asked Mandy from our customer support team to call you during opening hours on Friday, to help you with any questions you have.
If required, we will also have your protection advisor get in touch, should your question require more detailed advice, in relation to your policy.
Thanks "Another Life" Customer support team.

Rated 5 out of 5 stars

good quick service

Very quick from start till fin, interview didn't take long and was very informative.

6 November 2014
Unprompted review
Another Life logo

Reply from Another Life

Hi Janice

Thank you for the 5 star review. It's great to know you find our service efficient and informative.
We look forward to helping you again in the near future.

Thanks "Another Life" Customer support team.

Rated 5 out of 5 stars

Clear, easy to understand advice

A fantastic professiona service and I'm now confident that if I have any health issues I'll be covered financially..a great reflief.

5 November 2014
Unprompted review
Another Life logo

Reply from Another Life

Hi June

Thanks for the great review. We are just happy you now have piece of mind with your insurance.
Thanks "Another Life" Customer support team.

Rated 5 out of 5 stars

Very helpful

They were a great help at setting up mine and my husbands life insurance. Everything was made so clear in what is usually a confusing thing to set up!

5 November 2014
Unprompted review
Another Life logo

Reply from Another Life

Hi Rachael

Thanks for the 5 star review. we appreciate your custom.

Thanks "Another Life" Customer support team.

Rated 5 out of 5 stars

Great value for money

Friendly helpful

27 October 2014
Unprompted review
Another Life logo

Reply from Another Life

Hi Mrs Bishop

Thanks for the 5 star review. We always strive to give great value. We look forward to helping you again soon.
Thanks "Another Life" Customer support team.

Rated 5 out of 5 stars

Great value but no compromise on service.

These guys offer what would seem to others as impossible - both top quality service and great value. I recently contacted Another Life for life insurance with crtitical illness cover. The process was quick, options laid out to me very clearly and everything was setup exactly as promised. Can't ask for more than that! Huge thank you to their team.

23 October 2014
Unprompted review
Another Life logo

Reply from Another Life

Hi Jamie.

Big Thanks for the great review. We are just happy to help. It's great news for our team to know that everything went smoothly for you.
We have passed on your thanks to the whole team.
Thanks "Another Life" Customer support team.

Rated 5 out of 5 stars

I would highly recommend this company

This is a great company,staff member who visited me at home was very helpful and listened to which life insurance i required.

23 October 2014
Unprompted review
Another Life logo

Reply from Another Life

Hi Jennifer

Thank you for your kind review. We always aim to make sure we understand our customer needs. We look forward to helping you again in the future.
Thanks "Another Life" Customer support team.

Rated 5 out of 5 stars

best choice I made x

great service would recommend anyone x

23 October 2014
Unprompted review
Another Life logo

Reply from Another Life

Hi Maureen

Thanks for the 5 star review.
Thanks "Another Life" Customer support team.

Rated 5 out of 5 stars

Excellent service and fantastic cover

The service i received from start to finish was excellent with my adviser always on hand to answer any questions i had on my life insurance.
Quick, efficient service and the cover i got was far better than any other company i looked at, very pleased and would highly recommend to anyone looking for cover.

21 October 2014
Unprompted review
Another Life logo

Reply from Another Life

Thank you for your review. We're happy you're pleased with our service. Thanks "Another Life" Customer support team.

Rated 5 out of 5 stars

professional reliable company

Life insurance can be complicated, this company answered all my questions, and informed me of issues I wasn't aware of, thanks to Raymond

17 October 2014
Unprompted review
Another Life logo

Reply from Another Life

Hi Laura.

Thank you for your review. We have passed on your thanks to Raymond. We take pride in providing a professional service.
Thanks. "Another life" customer support team.

Rated 5 out of 5 stars

Just great to the very end

I would just like to say thank you.You made it so easy to booking the appointment to the last signature. Girls in the office are great and Raymmond was one of the nicest people we have met.

16 October 2014
Unprompted review
Another Life logo

Reply from Another Life

Hi Louise.

Thank you for your lovely review. We are so happy you found us great from start to finish.
Thanks "Another Life" support team.

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