Brian U went out of his way to make sure we were all set up during onboarding. We had an hour long call scheduled and he didn’t end the call until he verified our configuration was correct. This requi... See more
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Review summary
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We have worked with AC for several years now and never been disappointed with their support. We have changed our business model several times and each time they have been great at helping us to set u... See more
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The AC team has been a saving grace for us, ensuring no opportunities are missed and all callers receive a human interaction. Shanna was extremely helpful in the seamless account setup and Pilly was... See more
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Even though we had a few bumps along the way, I really appreciated that Ameze took the time this morning to review everything with me via Zoom. She walked through each step to ensure we are on the... See more
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Company details
Written by the company
AnswerConnect helps business owners take back their time while capturing every opportunity. With 24/7 live answering services, you can rest assured that your customers receive 5-star support around the clock. Every call is a chance to build trust. That’s why AnswerConnect is powered by people, not bots. Our team of human receptionists are available 24/7 to represent your brand with warmth, professionalism, and care. When it comes to business growth, we’re here to help by capturing leads, scheduling appointments, forwarding calls, and handling customer inquiries with care. Customizable call-handling scripts ensure every interaction aligns with your brand’s voice. The AnswerConnect app allows users to stay updated on the go, track call activity, and respond to messages from anywhere. Whether you're a small business or a growing enterprise, we provide the support needed to streamline operations and enhance customer satisfaction. Plus, we think business should be a force for good. That’s why we plant a tree for every customer, every month. Because helping your business grow should help the planet too.
Written by the company
Contact info
AnswerConnect, 1033 SE Main St., 97214, Portland, United States
- 800-700-8888
- clientservices@answerconnect.com
- answerconnect.com
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Best calls center
Great service the company handles all my calls and forwards them to my crm software they have a great service tree setup for how the company runs
14 May 2026
Reply from AnswerConnect
Thank you, Arvid! We’re glad to hear the call handling and CRM integration have been working well for your business. We appreciate you taking the time to share your experience.
Heather
Lead Client Account Manager
Great customer service EVERYTIME!
Saddam H. and Julie, both have been very helpful when I was having issues with understanding our accounts and portal. They both were quick to call me after receiving my emails.
14 May 2026
Reply from AnswerConnect
Thank you, Ashley! We’re so glad that Saddam and Julie were able to help resolve the issues you were experiencing. Providing support when our clients need it most is incredibly important to us, and we’re happy we could assist. We truly appreciate your partnership and look forward to continuing to work with you. Please know we’re always here whenever you need us!
Zack Flores
Lead Client Account Manager
Nambi was very thorough patient and…
Nambi was very thorough patient and polite in working through the script. His knowledge and experience was very useful in setting up the process.
8 May 2026
Reply from AnswerConnect
Thank you for your thoughtful review. We’re pleased to hear that the process was smooth and helpful for you. We truly appreciate your feedback and your support!
David Wright - Lead Client Account Manager
Reply from AnswerConnect
Thank you, Karla! We’re happy to hear you had a positive experience with our team. Providing great service is always our goal, and we appreciate you taking the time to share this.
Heather
Lead Client Account Manager
Exceptional Customer Service — Ren Tueller is Truly One of a Kind!
I cannot say enough great things about Ren Tueller, Client Account Manager at AnswerConnect. From the very beginning, Ren made the transition from my previous answering service to AnswerConnect absolutely seamless and stress-free.
What truly stood out was her professionalism, responsiveness, and genuine commitment to making sure my company was completely satisfied every step of the way. Ren consistently followed up with me through phone calls, Zoom meetings, and emails to ensure everything was running smoothly and to address any concerns immediately. That level of personal attention and dedication is extremely rare today.
As a business owner, it means a lot to work with someone who truly cares about their clients and takes pride in providing exceptional service. Ren went above and beyond to make sure my business felt supported, valued, and taken care of throughout the entire process.
She is truly one of a kind, and because of her outstanding customer service, I would highly recommend AnswerConnect to any business looking for a reliable and professional answering service.
7 May 2026
Reply from AnswerConnect
Thank you, Donald! We’re thrilled to hear that Ren went above and beyond to make your transition smooth and seamless. We truly appreciate your kind words and will be sure to share them with her. We look forward to continuing our partnership and providing you with excellent service moving forward!
Zack Flores
Lead Client Account Manager
Kathy has been amazing from start to…
Kathy has been amazing from start to finish. Customer service has been outstanding.
7 May 2026
Reply from AnswerConnect
Thank you so much, Melissa! We’re thrilled to hear that Kathy provided such amazing service and delivered an outstanding customer experience. We’ll be sure to share your kind words with her and the team. We truly appreciate your support and look forward to our continued partnership!
Zack Flores
Lead Client Account Manager
We have used Answer connect for our…
We have used Answer connect for our incoming calls for roofing projects. They have done a very good job.
Professional and reasonably priced.Information was accurate and timely.
6 May 2026
Reply from AnswerConnect
Thank you for your review and for trusting us with your calls. We’re pleased to hear you’ve had a positive experience with our professionalism, pricing, and communication. We truly appreciate your support!
David Wright - Lead Client Account Manager
Helpful and ready to help
Customer service is one. Staff response being able to speak with live person verses a automative system. Listen to my concerns ready to help.
4 May 2026
Reply from AnswerConnect
Thank you so much for the kind words!
We take great pride in our team’s ability to provide a human touch in a world that’s becoming increasingly automated. It’s important to us that our customers feel heard and supported, so we’re thrilled to hear you had such a positive experience speaking with our staff.
We’ll be sure to share your feedback with the team!
Reply from AnswerConnect
Thank you, Samantha! We are delighted to hear that our team has provided you with such a positive experience. We look forward to continuing our partnership and delivering excellent service in the future.
Zack Flores
Lead Client Account Manager.
Answer Connect is great !
Answer Connect has made my life much easier by freeing up my time to focus on what I really enjoy doing which is seeing my patients. Answer Connects gives us reliable messages while gathering all the important information we asked them to collect. I am very satisfied with their service and I highly recommend them.
29 April 2026
Reply from AnswerConnect
Thanks so much for the awesome review! We’re really glad to hear that our service is helping free up your time so you can focus on your patients. That’s exactly what we aim for. It’s great to know our team is delivering reliable messages and getting you the info you need.
We appreciate your support and recommendation! It means a lot to us!
David Wright - Lead Client Account Manager
It was fantastic
It was fantastic! Very informative and accommodating to our business needs!
28 April 2026
Reply from AnswerConnect
Thank you for your feedback!
We're thrilled to hear you had a fantastic experience! Our team is dedicated to ensuring you are well supported for all of your business needs. We thank you for trusting us, and look forward to your partnership!
Cindy Silva,
Senior Lead Client Account Manager
Very communicative and friendly
Very communicative and friendly. Made the change very comfortable for me. Big step for our business.
27 April 2026
Reply from AnswerConnect
Hi Anne!
Thank you so much! I’m really glad we could make the transition comfortable for you. It means a lot to be part of such an important step for your business.
Julio Villegas
Lead Client Account Manager
I have experience
I have experience
This is good company that I trust
27 April 2026
Unprompted review
Reply from AnswerConnect
Thank you for the 5 star review and your kind words! We look forward to continuing to offer exceptional service!
My onboarding experience was fantastic
My onboarding experience was fantastic, very thorough. I did a couple of test calls and was answered by people with American accents which I was very pleased with. I am already feeling the stress-relief of not missing my calls anymore!!!
22 April 2026
Reply from AnswerConnect
Thank you, Tess! We’re so glad to hear your onboarding experience made such a positive impression and that you’re already feeling the impact day to day. It’s great knowing things are running smoothly and giving you that added peace of mind. We appreciate you sharing this.
Heather
Lead Client Account Manager
Kate Rennie went above and beyond to…
Kate Rennie went above and beyond to help me work through a very complex integration solution that took a couple of days to resolve. She was friendly, professional and persistent in every interaction and made the entire process much easier.
22 April 2026
Reply from AnswerConnect
Hi Bob,
Thank you for your kind words. We’re glad to hear that, despite the bumps along the way, everything was ultimately resolved to your satisfaction.
Kate has been wonderful throughout the process, and we’ll be sure to share your positive feedback with her and her team lead.
Please don’t hesitate to reach out if there’s anything else we can assist you with.
Warm Regards,
Julio Villegas
Lead Client Account Manager
This is the 3rd answering service we've…
This is the 3rd answering service we've used and is by far the best so far. They are very professional in the way they handle our calls. I really love that they have the ability to integrate with Zapier so all the info they collect gets automatically added to our CRM which then triggers an auto text to go out. I love how they offer unlimited calls to adjust the call script as well to customize and get the results you're looking for. Will be using AnswerConnect for a long time.
22 April 2026
Unprompted review
Reply from AnswerConnect
Thank you, Nathan! We’re glad to hear that the service, integrations, and flexibility have been a strong fit for your needs. It’s great knowing everything is working together in a way that supports your workflow. We appreciate you sharing your experience and look forward to continuing to support your business.
Heather
Lead Client Account Manager
Ren was AMAZING!
Ren was AMAZING!! She was super thorough, very insightful, and made the process of setting up my scripts very easy.
21 April 2026
Reply from AnswerConnect
Hi Amira!
Thank you for the 5-star review. We’re happy to hear that Ren made your script setup easy and insightful. We’ll be sure to share your kind words with her and the team!
Excellent Onboarding and Follow-Through
I had a very good experience with AnswerConnect.
Nambi S. was very helpful, patient, and knowledgeable during the onboarding process. He took the time to walk me through everything clearly and helped get our system operational in one call.
I also ran into a connectivity issue related to my phone service and reached out again. Tyler B. assisted me with that issue. We were not able to fully resolve it on the first call, but he followed up with me several times afterward to make sure everything was working correctly and that the system was fully operational.
Very strong service from both individuals.
8 April 2026
Reply from AnswerConnect
Hello Stephen,
Thank you so much for your kind feedback! We’re delighted to hear that Nambi and Tyler were able to provide you with such excellent support and successfully assist with the issues you were experiencing.
We will be sure to share your wonderful comments with them and their leadership team, they’ll truly appreciate it. Feedback like yours means a great deal to us and helps us continue striving for the highest level of service.
We look forward to supporting you again in the future.
Warm regards,
Julio Villegas
Lead Client Account Manager
Exceptional Account Manager
Our account manager, Subhojit Bhowmick, does an excellent job ensuring that the phone representatives follow our scripts and answer calls from our clients exactly as instructed. He also regularly checks in to see whether there is anything we would like to adjust in the scripts to better serve our clients.
20 April 2026
Reply from AnswerConnect
Thank you, Clint. We’re pleased to hear that Subhojit has been thorough working with your account and consistently checks in with you. It’s always rewarding to know our Client Account Managers are exceeding expectations. We look forward to continuing our partnership.
Zack Flores
Lead Client Account Manager
Flora was great during our set up call
Flora was great during our set up call. She was ver knowledgeable and took her time to make sure I understood everything.
14 April 2026
Reply from AnswerConnect
David, Thank you for a great review! Ensuring our clients feel confident and informed from the beginning is a top priority. I will be sure to share your kind words with Flora and our team.
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