You picked up the calls as promised. Your replies to revisions during the trial period were great! Receptionists struggled sometimes with the pronunciation of our firm's name but then improved and are... See more
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I am really happy to be working with Answering Legal. Just finished the two-week trial and signed with them today. Other answering services do not compare. The staff understands the practice of law... See more
Answering legal helped me land clients that I otherwise could have missed. As a solo practitioner, I'm always on the go and I can't always directly answer the phone even though I wish I could. I reali... See more
We have had some current clients not be thrilled about the number of intake questions to get to us, but overall, a great service and has caught lots of new clients for us that would have moved on with... See more
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About Answering Legal
Written by the company
Answering Legal provides a professional, highly trained answering service for law firms of any size. They are more than just another answering service because they treat every one of your calls as a potential client. In addition to 24/7 phone answering support, Answering Legal offers full new client intake and bilingual phone answering. They also provide an easy-to-use mobile app for their customers.
Beyond these features, Answering Legal now offers an extensive catalog of 75+ technology integrations, including direct connections with leading platforms like Clio, 8am MyCase, Smokeball, PracticePanther, Lawmatics, and Lead Docket.
In 2025, Answering Legal expanded its suite of products even further by introducing an AI-powered chatbot for law firms. The chatbot delivers instant, empathetic, and conversational responses to urgent questions from website visitors. The Answering Legal team partners with firms to customize the information their chatbot provides and manages the full installation process. The chatbot is currently available free for all law firms.
In recent months, Answering Legal has also launched a live translation service to help attorneys communicate seamlessly with non-English-speaking clients. With access to professional translators in hundreds of languages, they ensure that no critical detail is ever lost in translation.
Through all of these innovations, Answering Legal’s core service remains the same: capturing leads over the phone. Their virtual receptionist team continues to provide around-the-clock live answering and an elite intake team dedicated to giving every new lead a welcoming first impression.
Contact info
120 Lake Avenue South, Suite 12, 11767, Nesconset, United States
- 16318104403
- joe@answeringlegal.com
- answeringlegal.com
4.5
Excellent
113 reviews
Hasn’t replied to negative reviews
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Trial was a disaster
They offered a trial opportunity for a company I consult with where I was involved. It was a total disaster. The initial scripts for the agents were not properly drafted, which caused a lot of confusion. The agents were robotic and not welcoming and couldn’t think outside the script. We cancelled the trial before it ended. I wouldn’t recommend this company as their impact on the organizations they try to serve was not considered.
30 April 2026
Unprompted review
You picked up the calls as promised
You picked up the calls as promised. Your replies to revisions during the trial period were great! Receptionists struggled sometimes with the pronunciation of our firm's name but then improved and are very friendly
15 April 2026
Polite and Thorough
They are always polite with the caller and thorough in completing their work.
7 April 2026
Staff is very professional, Seemless Integration
Staff is very professional and the whole process in working with your firm is seemless
24 March 2026
So far so good!
So far, they are doing exactly what they claim to do, and they do it well. Responsive and consistent.
19 March 2026
Well done!
Just started using them for last 2 weeks , they seem efficient and well organized!
6 March 2026
Great value and indispensable service
The free trial was excellent for determining if this was right for me, they are responsive and professional, for a solo firm like myself this is a no-brainer. Zero complaints. Integrates seamlessly with Clio. I am totally happy.
3 March 2026
So happy to have Answering Legal onboard
So happy to have Answering Legal as part of our "TEAM".
19 February 2026
Happy New Customer
I am really happy to be working with Answering Legal. Just finished the two-week trial and signed with them today. Other answering services do not compare. The staff understands the practice of law and doesn't waste time or money, and there are no time-killing calls by clueless operators.
18 February 2026
It has been such a huge weight lifted…
It has been such a huge weight lifted off of my shoulders to not have to answer work calls, schedule appointments, etc.
17 February 2026
I enjoy the service as an emerging solo…
I enjoy the service as an emerging solo practitioner. I can sleep at night knowing if a client were to call, there’s the infrastructure in place to service that client before I can then respond.
11 February 2026
Trial Period Evaluation
During my trial period the call routing I requested was followed along with the script. New potential clients were scheduled consultations and their information was correctly entered into our CRM. I received no complaints from my clients regarding their interactions with Answering Legal.
11 February 2026
Great services and great people to work…
Great services and great people to work with
28 January 2026
Awesome Service
Answering Legal has been a great service for my one-man law firm. They are professional and get the info to me quickly.
10 December 2025
The convenience and thoroughness of the…
The convenience and thoroughness of the service is wonderful for both callers and the firm.
9 December 2025
The service is decent
The service is decent. However, there is little to no control in screening calls. Call volume estimates are rarely accurate and you wind up paying hundreds of dollars past your plan coverage in overage fees. I’ve since switched to a much easier interface that is coupled with an app that allows more user control.
1 December 2025
Excellent and easy
The quality of the service is excellent, also the sales people were honest, patient, and heard what I needed. They offered the product I needed and made the signup process very simple.
24 November 2025
Great answering service for our…
Great answering service for our boutique law firm! Customer service is top notch!
11 November 2025
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