I bought a FLY TORNADO SLIM 1 year ago and it didn't even last 4 months. I sent it back to China to repair November 2016. I have asked for updates on my phone but they never gave me any, they were alw... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received my AGM x1 today on time and in good condition. I want to thank you for remembering to change the color from black to blue. Your company is efficient and helpful. DHL was prompt and help... See more
Already bought three smartphones in the antelife, every time from Spain warehouse. The service was always fast and reliable, it never took more than three days to get my smartphone on my hands. The s... See more
Probably best summed up by fact their two customer service email addresses listed on invoice and website are not monitored. Instead you get an automatic response "The recipient reject your mail". The... See more
Company replied
3.0
Average
122 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Awful service! !!
I bought a phone from them and it came faulty, I notified there customer service team and after about 4 messages were I had to confirm my order details and I was basically sending the same information over and over again, they decided that I can send the phone to be repaired, not replaced as it was normal considering that the product was faulty from the beginning and I had to pay for the international shipping. ..
Now I opened a case with PayPal and I'm waiting for my money back.
9 September 2014
Unprompted review
Reply from Antelife
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
Ordered a iNew V8
As title says ordered an iNew V8, factory had no stock (other sites couldnt get it either) so they changed it for a Xiaomi Redmi Note Enhanced upon request. Shipped via DHL in decent time with tracking.
Customer Service is a bit slow via email, Live Chat was a bit better.
Overall pleased so far with my first order with them.
(PS I have ordered from Aliexpress etc before as well so can give a good comparison)
16 August 2014
Unprompted review
no support
This is the worst e shop i ever bougth.
Without the support of the occurrence of problems. 4 months I've been getting screwed TO repair my phone. Respond to email within 2 weeks! Do not ever buy in antelife or anywhere in China. To keep this cheap crap goods which is only useful for 1 month. Then it is just to dump.
15 April 2014
Unprompted review
Reply from Antelife
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
Good service. and nice phone
It is my first time purchasing here. and i have hesitate for a while because it is online serivice. but finally i give myself a try
I am so happy about this try. The website offer so good serivice and very patience.
i will come back again and tell all my friends here :D
4 March 2014
Unprompted review
A pretty good online store!
The first time I encountered this site, I was quite overwhelmed with their store layout. So many products and its all over the places. Almost feels like browsing on Taobao (Chinese biggest e-commerce site). They sell the China newest mobile devices with reasonable prices, didn't need to worry about fraud because they offer PayPal payment and it's pretty cool that they deliver stuff overseas quite fast!! I had issues with their customer service though, quite slow for an impatience person like me.
However, one the best thing this site has to offer is their in-depth review on their Youtube channel, which is really helpful for anyone who lives overseas and who wants to buy Chinese mobile devices. They really do good reviews, covering both hardware and firmware, making sure their customer know what they're paying for.
PS: I would give this site 5 stars when they managed to change their messy website layout ;)
16 January 2014
Unprompted review
good website in price and quality
I bought few phones from the antelife, the item is good quality and with competitive price, but there is some delay in shipping due to some item is very hot and be informed to wait more days to prepare goods.
13 December 2013
Unprompted review
it's worth to buy mobile phones in antelife
What I want to say is antelife is a good site. At first, I afraid it is a sam but I am happy that I was wrong. They sent me the Xiaomi Redrice qucikly, and the customer service is amazing, they always help me with my question.
11 December 2013
Unprompted review
Do not trust antelife
I had no product delivery, no user or technical support, the only thing they supplied was empty promises. AVOID LIKE THE PLAGUE!
5 December 2013
Unprompted review
Reply from Antelife
Dear customer, I am sorry for the problem, could you pls let me kow your order number?
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.