Anthony Betts Motor GroupReviews 

2,307
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, making the car buying process smooth and stress-free. Many highlight the excellent customer service and after-sales support, noting that their queries were answered and they felt valued. The overall service provided is frequently described as efficient and well-managed, with a focus on transparency and a no-pressure sales approach. Reviewers appreciate the user experience, including unhurried test drives and cars being well-prepared for pickup. However, some people were dissatisfied with inconsistent information and poor treatment, citing issues with car availability and conflicting excuses.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their friendliness, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the outstanding and faultless experience from... See more

Product

Consumers express high satisfaction with the product, often describing vehicles as looking new and being... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professionalism,... See more

User experience

Clients share positive opinions on user experience, with many describing the car buying process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My last 3 cars have been from Anthony Betts Suziki garage in water end. Customer serice and after sales team are always courteous and helpful. Ifti has supported me over the past 10 years with advice... See more

Company replied

Rated 5 out of 5 stars

Important to me having car picked up from my home address, and being brought back again. Being advised about essential repairs. Kept Informed through out during service and mot. Cannot fault this c... See more

Company replied

Rated 5 out of 5 stars

I bought a '24 S-Cross from this garage, couldn't recommend them enough. It was a smooth process, let me have a proper test drive and seemed to be very transparent about everything. They were even hon... See more

Company replied

Rated 5 out of 5 stars

Our buying experience was the easiest path I have ever experienced. No pressure sell just honest & efficient interactions with Ifti Khan. We bought an electric Corse E and the test drive experience wa... See more

Company replied


Company details

  1. #13 of 97 best companies in Car dealer
  2. #12 of 63 best companies in Vehicle Repair
  3. #6 of 43 best companies in Motor vehicle dealer
  4. #2 of 3 best companies in Suzuki dealer
  5. #7 of 57 best companies in Used car dealer

About Anthony Betts Motor Group

Written by the company

Established in 1999, we are main dealers for Suzuki in Hemel Hempstead. In addition we also stock around 100 RAC Approved Used Cars of all makes and models. We have become renowned for our SuperValue Used Cars dealing nationwide. We believe our job is to provide you, our customer, with all the information you need to make a really well informed decision on all aspects of your vehicle - whether you are making a new car purchase, choosing a used car, applying for finance, arranging routine servicing or booking a MOT. We recognise that, as our customer, you are the most important aspect of our business and our success depends upon our ability to provide you with outstanding levels of lifetime care, as well as excellent value for money. Our focus is on creating customer relationships through offering excellent value and great products. Retaining and building the customer experience through continued value and exceptional customer care, whilst throughout the relationship offering the personal interaction missing at many retail organisations.

href="https://www.anthonybetts.co.uk" style="box-sizing: border-box; color: rgb( 255, 255, 255); text-decoration: none; margin: 0px 10px 15px 0px; padding: 9px 25px 6px; cursor: pointer; outline: 0px; font-size: 15px; font-weight: 900; text-align: center; display: inline-block; letter-spacing: 0.5px; border: none; border-top-left-radius: 5px; border-top-right-radius: 5px; border-bottom-right-radius: 5px; border-bottom-left-radius: 5px; background: #013c88;" rel="nofollow noopener noreferrer">VISIT OUR WEBSITE

RAC Approved Dealership

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard

All our Used Cars are prepared to the RAC 82 Point Approved Preparation Standard
As an RAC BuySure Dealer we were one of the first companies to meet the Chartered Trading Standards Institute's 'Used Car Code of Practice' ensuring that our customers enjoy a better quality of vehicle, prepared to an exacting standard with exceptional ongoing support. The RAC are the world’s oldest motoring organisation and have more patrols than any other motoring organisation and are often referred to as the 4th emergency service. As an RAC Approved Dealer, we offer an extensive Customer Care package with every used vehicle purchased from us, giving you reassurance and peace of mind, this includes - 82 POINT VEHICLE CHECK, RAC WARRANTY, 12 MONTHS RAC BREAKDOWN COVER, HPI CAR DATA CHECK, 12 MONTHS RAC ACCIDENT CARE and MOT AND SERVICE.

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4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.9

All reviews

(2,307)

335 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Experience

I had a great experience with Anthony Betts helping me to get my new car. Ifti was super efficient and helpful during this process and could answer any questions or queries that I had. I would recommend Anthony Betts to anyone looking for a new car as they are very friendly and professional.

16 May 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Thank you for your wonderful review. We’re so pleased to hear that you had a great experience with Anthony Betts whilst purchasing your new car.
It’s fantastic to know that Ifti was efficient, helpful, and able to answer all of your questions throughout the process. Providing friendly and professional service is something we pride ourselves on, so your recommendation means a great deal to us.
Thank you again for choosing Anthony Betts, and we hope you enjoy every mile in your new car!

Rated 5 out of 5 stars

Happy customer

Recently bought a second hand Suzuki Across from Antony Betts Motor Group.My main contact, Richard Chesney was very knowledgeable and the process was professionally handled from start to finish. Highly recommended.

9 May 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Thank you for your fantastic review and recommendation. We’re delighted to hear that your experience purchasing your Suzuki Across from Antony Betts Motor Group was professionally handled from start to finish.
It’s wonderful to know that Richard Chesney’s knowledge and support helped make the process a smooth and positive one for you. We’ll be sure to pass on your kind comments to him.
Thank you again for choosing us, and we hope you enjoy your Suzuki Across for many years to come.

Rated 5 out of 5 stars

Great dealer good service friendly

Great dealer good service friendly

14 May 2026
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Reply from Anthony Betts Motor Group

Thank you for your kind review. We’re delighted to hear that you found our team friendly and that you received great service from us.
Your feedback is truly appreciated, and we look forward to welcoming you again in the future.

Rated 5 out of 5 stars

I purchased a nearly new vehicle and…

I purchased a nearly new vehicle and was dealt with by Richard.
Richard's communication was great and reassuring throughout the purchase of the vehicle. Richard undertook a very thorough handover on the day of collection.

9 May 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Thank you for taking the time to leave such a positive review. We’re delighted to hear that Richard provided great communication and reassurance throughout the purchase of your nearly new vehicle.
It’s also wonderful to know that the handover on the day of collection was thorough and informative, helping to make your experience an enjoyable one from start to finish. We’ll be sure to pass your kind comments on to Richard.
Thank you again for choosing us, and we hope you enjoy your new vehicle!

Rated 5 out of 5 stars

S Cross experience.

Having just bought a second hand S Cross the whole experience was very easy from the Test drive to all the paperwork needed with the S Cross to my Part exchange .
Andrew made the whole process a breeze .

5 May 2026
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Reply from Anthony Betts Motor Group

Thank you for your lovely review. We’re delighted to hear that your experience purchasing your S-Cross was so easy and straightforward, from the test drive through to the paperwork and part exchange.
It’s fantastic to know that Andrew made the whole process feel like a breeze. We’ll be sure to pass on your kind comments to him.
Thank you again for choosing us, and we hope you enjoy every mile in your S-Cross!

Rated 5 out of 5 stars

Quick turnaround on the car I wanted

Quick turnaround on the car I wanted, and everything sorted so I could pick the car up quickly; Andrew was very helpful.

8 May 2026
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Reply from Anthony Betts Motor Group

hank you for your great review. We’re so pleased to hear that everything was arranged quickly and efficiently so you could collect your new car without delay.
It’s wonderful to know that Andrew was very helpful throughout the process and helped make everything run smoothly for you. We truly appreciate your feedback and hope you enjoy your new car!

Rated 5 out of 5 stars

We sold two cars and bought one…

We sold two cars and bought one yesterday (8 May) and the service from Andrew Hobbs at the Anthony Betts garage was very professional, helpful and friendly (even looking after our dog while we went on a test drive. To say we were fully satisfied would be an understatement

8 May 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Thank you for taking the time to leave such a fantastic review. We’re delighted to hear that Andrew Hobbs provided such professional, helpful, and friendly service throughout the process of selling your two cars and purchasing your new one.
We especially loved hearing that the team even looked after your dog while you were out on your test drive — going the extra mile for our customers is something we always strive for.

To hear that “fully satisfied would be an understatement” truly means a lot to us. We greatly appreciate your kind words and your support, and we hope you enjoy your new car for many years to come.

Rated 5 out of 5 stars

I received excellent information…

I received excellent information regarding the eVitara. The sales proved smooth. Picking up the car was a pleasure. The car is fabulous. Many thanks to the Sales Consultant Ifti Khan you made it all so easy!!

6 May 2026
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Reply from Anthony Betts Motor Group

Thank you for your wonderful review. We’re delighted to hear that you received excellent information regarding the eVitara and that the sales process and vehicle collection went so smoothly.
It’s fantastic to know you’re enjoying your fabulous new car! We’ll be sure to pass your kind comments on to Ifti Khan, who will be thrilled to hear that he made the whole experience easy and enjoyable for you.
Thank you again for choosing us, and we wish you many happy miles in your new eVitara!

Rated 5 out of 5 stars

I am a repeat customer we were seen by…

I am a repeat customer we were seen by Ifti. He was extremely helpful and as always the service is second to none. The car and package I purchased was a fair and reasonable price.

6 May 2026
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Reply from Anthony Betts Motor Group

Thank you for your continued support and for taking the time to leave such a lovely review. We’re delighted to hear that Ifti was extremely helpful and that you once again received service that was second to none.
It’s great to know you were happy with both the car and the package you purchased, and that you felt everything was fairly and reasonably priced. We truly appreciate your repeat custom and look forward to welcoming you again in the future.

Rated 5 out of 5 stars

Just picked up our Suzuki S-cross from…

Just picked up our Suzuki S-cross from Anthony Betts Water end....great service from start to finish. Andrew was knowledgeable and professional and was able to answer any questions we had. Great experience
Karen Dancer

5 May 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Thats great to hear Karen. many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Ifti was great

Ifti was great. Very professional throughout. Car received in loveiiy condition . 100 per cent.

27 April 2026
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Reply from Anthony Betts Motor Group

Thats great to hear David. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Very positive experience thanks to Andrew Hobbs

Andrew Hobbs was really knowledgeable and helpful through the whole process, he explained everything, answered all my questions and clearly explained everything on the car and set everything up that I needed before I drove away. I was very happy with the experience overall, and first impressions I’m very pleased with the car so far.

1 May 2026
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Reply from Anthony Betts Motor Group

Thats great to hear Sally. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

My last 3 cars have been from Anthony…

My last 3 cars have been from Anthony Betts Suziki garage in water end. Customer serice and after sales team are always courteous and helpful. Ifti has supported me over the past 10 years with advice and support. He makes the process of buying a new or second hand car less daunting. Always on hand if any problems and follows up after sales. Much appreciated!

28 April 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear Mrs Cable. Many thanks for both your continued custom and the 5 Star Review. Both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

The Anthony Betts & Richard Chesney Experience

I somehow ended up hunting for a specific model of Suzuki Swift at a specific colour at a specific price range due to my research which lead me to Anthony Betts and a very personable Richard Chesney all the way up in Hemel Hempstead...

I was situated at the opposite end of Greater London so i was a little apprehensive about all the effort travelling to test drive a specific car, never gone to this much effort over a car before.

Richard Chesney made the purchasing and test drive experience... And made Hemel Hempstead a welcoming experience, theyre out in the middle of nowhere and past the crazy magic roundabout youve probably all heard of... Richard was very accomodating... I had bank account troubles and they were all hopefully very understanding and yes a very calm and chilled experience due to Richard and Anthony Betts allowing a comfortable amount of breathing space and standing by your corner...

Can easily recommend Anthony Betts, Suzuki and definitely Richard if you want a Suzuki or honked at at the world famous magic roundabout! I was honked at at the magic roundabout... wasnt magic, but was an experience!

18 April 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Highly recommend dealership

I would like to say a special thank you to Piotr, who was professional, polite and incredibly helpful. He exceeded my expectations, guided me through everything and even fixed any issues I had.

Even though they are over an hour away, I would still pick them over any other dealership or franchise. I am over the moon with my new car and will definitely be returning in the future.

30 April 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear Kasey. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Great

Andrew was great all the way through the buying process

29 April 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear Abbi. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Richard the saleman was a huge help…

Richard the saleman was a huge help with the process and the car was spotless

23 April 2026
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Reply from Anthony Betts Motor Group

Great to hear Theresa. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Purchasing new Sukuki Swift

Had a wonderful experience buying a new Sukuki swift for my daughter !! The process was very professional and the service excellent !! Our sales advisor Richard Chesney could not have been more helpful and is a credit to your company !!

28 March 2026
Unprompted review
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Reply from Anthony Betts Motor Group

Great to hear Louise. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Hope your daughter is enjoying her new car.

Rated 5 out of 5 stars

A Proper Dealership

From the first phone call, Andrew was a pleasure to deal with. No stress, no pressure, a very decent person to deal with.

Gave us time/space to look round the car and take it for a test drive.

Small mark in the passenger seat had already been booked for repair by Andrew, prior to collection.

Just generally a good vibe from Andrew and the dealership itself. Having visited other ones whilst looking for a car, this was just a different feel. Professional and efficient, but not chaotic in any way.

Communication from Andrew was spot in from deposit being paid, through to collection day.

To top it off, on the day of collection, the branch Sales Manager arranged for Andrew to come and collect me in the new vehicle (1 hour round trip).

Fantastic service, and just a really nice/easy experience.

23 April 2026
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Reply from Anthony Betts Motor Group

Great to hear. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

Rated 5 out of 5 stars

Thanks Richard

Richard was great to deal with and was extremely helpful. He made the experience of buying the car a very friendly one.

24 April 2026
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Reply from Anthony Betts Motor Group

Great to hear Jonathan. Many thanks for your business and the 5 Star Review, both are greatly appreciated. Enjoy your new car.

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