Antler Reviews 834

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products for their high quality, thoughtful design, and lightweight construction, making them both stylish and functional. Many people are particularly impressed with the durability and the practical features, such as useful pockets and smooth-rolling wheels, which enhance their travel experience. However, some customers experienced issues with delivery, noting delays, lost packages, or a lack of tracking information. There were also occasional concerns regarding customer service responsiveness, with a few individuals reporting slow replies or unhelpful interactions. A small number of people also mentioned specific quality issues, such as flimsy zippers, easily scuffed exteriors, or handles that felt less sturdy than expected.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising its lightweight design, with many... See more

Quality

Clients share positive opinions on quality, frequently praising the luggage for being lightweight,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers experienced significant issues,... See more

Customer service

Consumers find customer service to be ambiguous. While some reviewers praise the responsiveness and... See more

Order

Customers had ambiguous experiences with order. While some reviewers reported quick delivery and easy... See more

Based on these reviews

Rated 4 out of 5 stars

Perfect sized bag with plenty of useful pockets including one for water bottle. My only complaint is that the bottom fabric is canvas and with the lighter color that I picked it might easily pick up d... See more

Rated 4 out of 5 stars

Great bag! I had the same carry on my parents got me when I was 12 and it’s definitely past its prime. This was a very nice upgrade. I also never received a tracking number from UPS but my package arr... See more

Rated 4 out of 5 stars

I absolutely love the Antler Overnight Bag! It's the perfect design/style, size, and bravo to you for adding the purse/tote feet on the bottom of the bag. I give it 4.5 stars :-) A coup... See more

Rated 5 out of 5 stars

I bought the super lightweight luggage soft sided and I love it. The Sahara Sand is greener than the website show, almost sage, but it’s a pretty color. Arrived quickly with fabric covers for storage.... See more


Company details

  1. #13 of 15 best companies in Luggage Shop
  2. #34 of 39 best companies in Bag shop
  3. #48 of 54 best companies in Bags and luggage shop

About Antler

Written by the company

Since 1914, we have been building an extraordinary legacy if travel expertise - designing and manufacturing quality luggage 'for those who travel often'.

We design lightweight suitcase sets, as well as holdalls and travel bags that are perfect for use as hand luggage, or for a weekend away, and we only make luggage that's built to last. We design our suitcases to be both strong and lightweight—it’s a balance that takes years of innovation to perfect.

All our hard-sided suitcases are lightweight so that they’re easy to carry, and to help ensure you stick within your airline baggage allowance. Naturally, we have a range of sizes, including cabin-sized, medium and large cases.To make it easy to reach those travel essentials when you’re on the move, our soft-sided cabin suitcases have exterior pockets and they also come with premium features, like a TSA-lock, strong and secure zips, and best-in-class double spinner wheels.

Lusting after a green suitcase, pink suitcase, red suitcase, grey suitcase, beige suitcase, blue suitcase or classic black suitcase? We’ve got you covered, explore our luggage collection to help to find your colour match.

At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.

Lifetime Warranty

Lifetime Warranty on all Suitcases

At Antler, we take immense pride in the quality and durability of our suitcases, and we are delighted to offer our customers a lifetime warranty for purchases made from 11th May 2023 that reflects our commitment to excellence.

Only products purchased from Antler directly can be registered for our warranty.

Contact info

4.0

Great

TrustScore 4 out of 5

834 reviews

5-star
4-star
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1-star

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Good product, bad service

Good suitcases: sturdy, functional, and stylish.
Bad service: it took 17 days from ordering to receiving the products, and 16 emails with customer service to get the right products delivered.

1 April 2026
Rated 2 out of 5 stars

Chaotic experience

There was a problem with my order because they sold an item that was not in stock and even after notifying me they did not remove it from the site. This led to a delay in the shipment of the remaining items as well as in the omission of updating on the processing of the same. After contacting the company they didn't know how to provide me with relevant information about what was happening so I just got anxious thinking the suitcases wouldn’t arrive on time for my trip!

25 March 2026
Rated 3 out of 5 stars

Review from an airline crew

I received a link for airline crew purchase, when I tried to use it, it didn't work. It took so many days to hear back from customer service in the first place, so I didn’t bother to try contacting anyone again.

The life time warranty only covers manufacture damage which means once I start use the luggage, anything can be categorized as usage wear and tear, which is NOT covered by the warranty. So basically, life time warranty doesn’t exist but a misleading marketing slogan.

The luggage itself is very light as advertised. It’s been working well in the first week of my travel. We will see if it lasts as I travel much more than most passengers.

25 March 2026
Rated 5 out of 5 stars

I bought the super lightweight luggage…

I bought the super lightweight luggage soft sided and I love it. The Sahara Sand is greener than the website show, almost sage, but it’s a pretty color. Arrived quickly with fabric covers for storage. High quality reasonably priced luggage.

17 March 2026
Rated 5 out of 5 stars

The response from representatives has…

The response from representatives has been phenomenal. I have never had the pleasure to work with such caring and responsive individuals. I would highly recommend this company to all who are looking for quality luggage and accessories.

16 March 2026
Rated 5 out of 5 stars

I am thrilled with my new lightweight…

I am thrilled with my new lightweight bag! I'm 70 years old and have shoulder issues. This is truly the lightest bag I've ever found. Surprisingly enough, it has more room than other bags I've used. I can once again lift the bag into the overhead storage. Thank you for making a beautiful, light, and well planned carryon bag. I'll never go back to some other brand!

16 March 2026
Rated 5 out of 5 stars

came promptly

came promptly, and nice bag to cover it when not in use. wish there was a pretty blue, but the light sage color is nice also

13 March 2026
Rated 1 out of 5 stars

I deserve a quicker refund

I deserve a quicker refund

13 March 2026
Antler logo

Reply from Antler

Hi Natalia - refunds for returns are processed once the item has been received by our warehouse team, has been inspected and returned to stock and this process can take up to 14 days. Our records indicate that you contacted us after 09 days and were advised of the above and then subsequently issued a chargeback which is the reason for the delay.Once a chargeback is issued we are no longer able to process any refund and the issue will be handled by your card issuer

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