Anwyl Homes Reviews 

1,787
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 516 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly approach, making interactions pleasant and efficient. Reviewers frequently highlight the prompt resolution of issues and the high standard of work, ensuring satisfaction with their new homes. The sales team is often commended for their supportive guidance throughout the buying process, while technicians are appreciated for their tidiness and attention to detail. However, some customers also noted concerns regarding the initial build quality, including issues like mould and missing insulation. A few other people also felt that customer service sometimes downplayed problems or lacked sufficient support when significant issues arose, such as plumbing concerns.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as professional, knowledgeable,... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, knowledge, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness,... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing satisfaction with the build... See more

Location

People report positive experiences with location, with many customers expressing satisfaction with their new... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris from Anwyl , along with Glynn from Bluesky plumbing were both very pleasant. They came to sort out enjoy that was rescheduled and informed me what they were doing every step of the way. Chr... See more

Rated 5 out of 5 stars

Stacey is the coordinator for our development (deva green) and she has been assisting us with our snag work. Stacey always tries to fit in last minute appointments where there is a cancellation which... See more

Company replied

Rated 5 out of 5 stars

Anwyl Eagle'sGreen, we were so impressed with everyone from day 1, our first meeting with Debbie in the sales office to the after care we received from Ian once we had moved in. Debbie and Emma gu... See more

Rated 5 out of 5 stars

Chris is professional when attending our house. He is very skilled and personable. We are happy with the service provided and would highly recommend Chris. He carried out work on 2 occasions, the late... See more


Company details

  1. Home Builder
  2. Housing Development

Written by the company

We're Anwyl - the family home builder We started life as a woodworking business, founded by our great-grandparents over 90 years ago. By 1980, we were crafting thoughtfully designed homes for over 250 families every year These days, you’ll find us at our new offices in Ewloe, Flintshire, and Chorley, Lancashire. We now build around 800 new homes per year. Not bad considering we still give each one the family seal of approval. Drop into one of our developments for a cuppa if you’re in the area. We can’t wait to welcome you h


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

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Replied to 80% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(1,787)

507 reviews in the last 12 months

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Rated 5 out of 5 stars

Declan Whittle Brook Park Made All the Difference

We have had an excellent experience with Anwyl Homes, and a huge part of that has been thanks to Declan.
From the very beginning of our after-sales journey, Declan has consistently responded to every request with remarkable speed, professionalism and genuine care. Nothing ever seems too much trouble for him. He listens carefully, understands the issue, keeps us informed, and does everything within his power to ensure problems are resolved as quickly as possible.
What really sets Declan apart is not just his efficiency, but his character. He is incredibly friendly, empathetic and approachable, and every interaction leaves you feeling that your concerns genuinely matter. He has a calm, sensible and solution-focused approach, and he consistently goes above and beyond what would normally be expected to ensure customer satisfaction.
Exceptional customer service is becoming increasingly rare, but Declan is a perfect example of how it should be done. His dedication, professionalism and willingness to help have made a significant difference to our experience with Anwyl Homes.
Thank you, Declan, for your outstanding support and for always going the extra mile. You are a real credit to Anwyl Homes, and I sincerely hope your hard work and commitment receive the recognition they deserve.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Paul Higham attended our property today…

Paul Higham attended our property today with his usual friendly and cheerful smile. He worked professionally and with care. He explained what he would be doing and after the work was completed took time to show and explain how things had gone and confirmed what had been done. He doesn't rush or cut corners. He is an outstanding technician who has become quite the friend. We will miss seeing him as our two years warrenty finally comes to an end. Thank you Paul!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Everything we added onto the snag list…

Everything we added onto the snag list was fixed in good time, nothing is too much trouble for Ian the site manager or the ladies in the sales office, constantly checking to see if we need anything else doing or just to say hi! Would highly recommend Anwyl!

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Josh and Richie were great

Josh and Richie did a great job fixing all the cracks along my stairs and hallway. Both were really lovely and helpful and did a great job.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Elmy Fields

Great experience at Elmy Fields, from the sales office to completing & snagging.
Helen in the sales office is fabulous, she really listens to what you want & is so friendly & helpful, all the way through from reserving to completion, she is a credit to the company.
The site manager Sam also deserves praise for providing great service in getting the snags completed in good time. Always keeping in touch with dates/times when contractors were available ensuring minimal disruption.
Overall the whole site team have been great on this development & I would highly recommend if you are looking in this area.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service by Chris and Richard

Absolutely brilliant job Chris and Richard have done today, the work they had completed was incredible the door and garage look so much better to how it was originally painted, they took there time and completed the job and spoke to us and advised us on what and what not to do while the paint was drying, customer service could learn a thing or two from you pair with the service you have provided today!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Repair

Paul came out to my address today, as my front door was sticking and making it very difficult to open. He completed the job in under half an hour and was courteous,friendly and cleaned up any dirt. He was very thorough, and explained the problem to me, and did not leave until I was completely happy with locking the door. Excellent service. Would definitely recommend. Thank you Paul.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Nothing but praise!

We have recently bought a house on Deva Green. I have nothing but praise for this site.
The sales office staff have been extremely helpful (Nigel,Linda, Elizabeth and the manager Claire). We had some tricky moments with sales falling through etc and I should add that the Directors at Anwyl have gone above and beyond to accommodate our particular situation. We are extremely grateful and thankful for all their consideration.

The site staff have been nothing but helpful, kind and personable. We would like to thank them all and give a special mention to Matt, Shane and John.

We think the build quality is fantastic!
The rooms are spacious with higher than average ceilings. The style of kitchen is beautiful as is the flooring.
The built in wardrobe in bed 1 is wonderful!
'Snagging' has been very straightforward and completed
to our satisfaction. Customer service was helpful.
The whole site is very attractive with a variety of house styles set well apart and good landscaping.
It is lovely and quiet yet close to Chester and the amenities of the retail park.
We are very happy here and can recommend Anwyl as a house builder.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

We are all settled in and very happy…

We are all settled in and very happy with the build quality. We had our precious house as a new build but build quality from Anwyl is next level. Also Ian ( site manager ) is very friendly and absolute professional. He finished all the small snagging very quickly for us. So far 5 stars to Anwyl. How can I forget Debbie & Sam ( sales managers). They were so amazing through out the whole process of buying. We have been dealt with pleasure. Thanks for the whole team here at Eagles Green.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

5 star

From start to finish, my experience at the Eagles Green site has been five stars. When I moved in Lewis was incredibly helpful and made sure any issues I had were dealt with quickly and efficiently. Nothing ever seemed like too much trouble, and he was always professional, friendly, and supportive throughout the process. A huge thank you for making the move so much easier. I really appreciate all of your help and would highly recommend.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Completed snagging list

Lee has completed 4+ days of work on our house since we raised the snagging list.
Every job has been done with such attention to detail and with such perfection.
Thank you so much!

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Had some work done in the hall and Stairs

Had some work done in the hall and stairs everything was booked in and no issues. Standard of work was excellent, special mention to Tony M great lad and was a pleasure having him there to complete everything to a very high standard!

29 June 2026
Unprompted review

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