ANYCUBIC Reviews 2,390

Customer support is great I relay my problem, they gave me guidance and have ordered the parts I need

May not have spare parts up for sale, but just ask their support and they'll ship it to you somehow. Good support.

pretty good 3D printer. some issues but the support team did a good job.

I ordered an Anycubic Kobra printer with an expected delivery date of bewtween 21st and 30th March. This date has now passed with no comunication from Anycubic to let me know the reasons why. I have contacted customer support but have now been waiting for 2 days for a response.

The best assistence

I placed an order for a Kobra S1 Combo on March 10th.
More than 20 days later, my order has still not been shipped. I then received an update saying there are customs issues and that I may have to wait until April 20th for restocking — meaning over 40 days of delay for a product that was supposedly already in stock.
This is misleading and unacceptable.

FINAL CLAIM FOR DAMAGES AND DEFINITIVE RESOLUTION - Ticket #1120480
Dear Anycubic Support Team,
This is my final communication before I proceed with legal and financial action. My experience with the Anycubic Kobra 3 V2 has been an absolute disaster due to your continuous negligence:
1. Defective Unit from Day One (DOA): The printer arrived with the nozzle wiper bent and broken straight out of the box. This is a clear failure in your quality control.
2. Technical Negligence: Your team tried to repair a V2 model by sending parts for the older Kobra 3. You admitted that motherboards and heatbeds are different; I will not accept incompatible parts for a machine I paid for as a new V2.
3. Unprofessional Standards: Sending precision mechanical parts wrapped in dirty old newspaper is an insult and a breach of professional warranty standards. I cannot trust the integrity of these parts.
4. Damages and Losses: I have lost weeks of work and a very expensive Christmas Multi-color filament pack due to your machine's failure. Compensating me with a "random" white roll is offensive and insufficient.
I DEMAND ONE OF THESE THREE SOLUTIONS WITHIN 24 HOURS:
• OPTION A (Superior Replacement): A brand new, factory-sealed Anycubic Kobra X Combo as compensation for the damages, lost time, and poor service.
• OPTION B (V2 Replacement): A brand new Kobra 3 V2 Combo plus the original Multi-color filament I lost.
• OPTION C (Full Refund): A full refund of my money and a pre-paid return label to send this defective unit back.
If I do not receive a professional confirmation within 24 hours, I will immediately open a dispute through my bank/PayPal and publish all evidence (photos of the bent wiper and the newspaper packaging) on all international 3D printing forums and social media.
Best regards,

Great support from Anycubic! I had some issues with my 3D printer, but the team sent me replacement boards and cables. After the repair, the printer works perfectly. Very helpful and professional service

I am very happy with Anycubic products and especially with their after-sales service; they have been very helpful and very friendly.

I've been an Anycubic customer for eight years now, and am currently working with my 4th & 5th FDM printers. I've only needed to contact technical support four times so far, and communication has always been quick and good.

supporting team responses pretty quickly.
so far, I enjoy making products at home.

Bought a refurbished Kobra S1 Combo printer directly from the Anycubic eBay store. Refurbished is not true at all - it came with broken parts and filament that will not load. Instead of offering a return and a refund, they keep sending parts and expect me to to the refurbishing. It has been over a month since I have purchased and I still have not been able to print with it. I will never buy Anycubic products again after the horrible service and run around I have received from the company

Took to long to solve my problem and keep asking the same questions over and over
More then a month to solve the problem and still won't know if its solved until the parts turn up

"I'm the kind of person who tries to follow tutorials to fix things, but always ends up making it worse and getting hurt.
That’s exactly what happened when I tried to unclog my extruder. I lost the little spring and burned myself.
I looked for the spare part on the manufacturer's website but couldn't find anything, so I contacted support to buy one. Well, they’re sending it to me for free!
Thanks!"

The costumer service response is quick. They are friendly and very helpful, they were able to fix my problem and replace the accessories I needed. I would recommend this company 10 out of 10. I have now 4 of their printers, and it’s been nothing but good experiences with them.

They went far and beyond what i expected.
I broke a small sensor in my ace pro and when i asked for a replacement to purchase, they are sending me a new one free of charge couldn't be happier

I am extremely disappointed with my experience buying directly from the official store. I placed an order with a clearly stated shipping deadline. That date has long since passed, and the item has not even been dispatched yet.

What is even worse than the delay is the complete lack of communication. I have sent multiple support inquiries, but I am being completely ignored. Their "24-48 hour response" guarantee is a joke.

If you have time-critical projects, do not trust their delivery estimates. I have now cancelled my order and will be buying from a different retailer with reliable service. Save yourself the frustration and buy elsewhere. Unreliable and unprofessional.

"I recently experienced an extrusion issue with my Anycubic Kobra X (Error 11851), and the print head fan was making unusual noises. While it's frustrating to receive a faulty printer after a long wait, the support team's assistance has been exceptional.

The agent was highly professional and attentive, guiding me through the necessary tests and a firmware update. After analyzing my case, they agreed to send a complete replacement kit—including the print head module, hotend, fan, and the ACE GEN2 assembly—to ensure a definitive fix.

I truly appreciate their quick response and willingness to provide all the parts needed to get my machine back up and running. This is a post-sales service truly committed to the customer. I hope this review reflects the excellent support I’ve received."

Support is always willing to help anyway they can to solve the problem.

I bought a Kobra S1 and had great results until about 6 months in and had a failed print. On inspection the connection for the hotend on the PCB had caught fire and obviously that was that. I contact Anycubic and after providing a description and photos, they sent a new PCB, printer is back up and running and completed a 3 day print session. Perfect prints and a very happy chap. Thank you