ANYCUBIC Reviews 2,388

Excellent customer service and after sales support. Quick and positive.

I am very satisfied with their work, they are really helpful and respond quickly to any problems, they solve problems quickly and professionally. Every problem I have ever had, I have managed to solve without exception based on their advice. In fact, all my appreciation goes to them!

Amazing customer/after sales- support. Fast response!

Incredible customer service. Had a user error causing severe damage to the magnetic plate during my 2nd day of owning a brand new 3D printer, and support quickly replied with questions to clarify what solution I needed. All was rectified by having replacement parts sent out immediately for no charge. I buy lots of Anycubic products, and this keeps me purchasing.

Any time I have had an issue, support has always been there to help and quickly. Cannot say enough about how good they are.

I received an excellent support! Very fast and efficient, They offered to send some spare parts. Reccommended!!

Had a problem with the z-axe of the Anycubic Kobra S1. I contacted support and received immediate help. The steppermotor and the driver board were replaced as quickly as possible and without any problems. Very good service!

Fast service, I contacted them with several problems and they always helped.

Customer service answered in a timely manner with a solution.

Had a great experience with support team, especially Mark, helping me with all question and the small problems i had with my S1 and Kobra 3

I've opened several tickets for various reasons, and I've always received a response and assistance, although sometimes it took a few days. As with any company, there are those who complain and those who don't. My experience so far has been positive. Unfortunately, the huge volume of requests from users also affects response times.

Ordering is realy terrible, ordered filament and the printer on 9 feb 26.
I received the printer at 22 april 26. The filament is still not delivered.

Meanwhile the printer works fine. But when you order something the aventure can begin. Man oh man..

the support team is awesome. Helped me diagnose the issues and send me the replacement part right away for free. Highly recommended!

Excellent support from Bell, new parts despatched after a brief exchange of messages. Many thanks

Happy to say that their customer service is very helpful and quick to solve problems, especially in my case, as soon as they detected the problem they promptly sent the replacement component, a thank you to Gavin who assisted me flawlessly

They were very fast with their support answers on their website. Making a ticket was easy and they quickly understood my problem. They kept sending tickets back AND emails to fully make sure i had gotten their message. This ticket took a week due to me not checking my emails, but they sent a message a day or less after each reply!

Great costumer service!!! They deserve 5 stars and more! I had a few issues and they were very quick and kind to resolve them. The Anycubic app is great to see the progress and manage your prints and the slicer gives you so granular control over how your model will print, the speed and quality among others.

I had an excellent experience with the customer support team. They were responsive, professional, and genuinely helpful throughout the entire process. Every question I had was answered clearly and promptly, and they went the extra mile to ensure my issue was fully resolved.

What really stood out was their patience and attention to detail—they didn’t just provide a quick fix, but made sure I understood the solution as well. It’s rare to find such dedicated and customer-focused support.

Highly recommended!

A company that cares about its customers. Whenever I’ve had even the smallest issue, they’ve gone out of their way to find a solution and make things easier for me. It’s a pleasure to work with a responsible company that truly cares about its customers.

Great customer support and follow up. Thanks