ANYCUBIC Reviews 2,389

They were very polite and prompt with their response. Anycubic staff answered my questions, and addressed my issues. They advised me that they would send a replacement part as soon as possible, so just I'm waiting for the part. Great company and service!

My daughter bought me a k3v2 for Christmas. It had a heat bed issue and the communication was great. It made the issue easier for me to fix. They do understand and back up what they sale. Thanks for the help and understanding.

I had an issue with my printer, and Anycubic support handled it very well. They were responsive, professional, and quickly offered to replace the motherboard. I really appreciate their attention and support. Very positive customer service experience.

Im brand new to the 3d printing world. Took advantage of a great deal on the Kobra3V2 with the ACE Pro. Absolutely love it. Super fast shipping in great packaging, easy assembly, and easy to learn to use, even for an old guy like me who isn't very tech savvy! Had an issue with my print head, customer service very fast and professional in getting me straightened out. Couldn't be happier!

The Anycubic support team was very thorough in helping me discover andbresolve my issue. They were also very patient with me as I had some life events to navigate around at the time. All of their correspondence was very professional.

Very thankful for their support.

Great support service. Issue resolved quickly. Thank you.

They are great, I wrote an e-mail and done. I am proud of beeing a Anycubic 3D printer user. Thanks for amazing customer support.

The replacement parts arrived quite quickly although there was a delay for the extruder. However, all is good now and I will certainly be buying the new larger Kobra S1 MAX when it is available.

Experience as 5 star.

Contacted after sales due to constant issues spanning 20 months of using a Kobra 2 Neo. Their response is disgraceful and I will never buy any products from them again.

Hi Dear Customer
Thank you for your email.
If there are no blockages in the extruder and the hot end, but external force is required to extrude the consumables, I recommend replacing the drive board.
This machine is discontinued, and the replacement parts are sold out. We sincerely apologize for this.
"Link"
If you wish to purchase a new machine, you can click this link to enjoy a discount (Coupon: ACKF20 – $20 off the entire machine).
Please feel free to contact us if you have any questions.
Kind regards
Anycubic/Nelson

There customer service is literally the best I have ever dealt with in regard to any company.
Any problem wether machine based or self imposed they get it sorted for you and mine was self imposed.....class

No problems working with customer service

Was helpful but kinda slow

I have a great experience with Anycubic support. My Anycubic Kobra S1 Combo printer broke off the cutting tool, without which the printer cannot be used. Anycubic technical support decided to send me a cutting tool for free even though the printer was not purchased from their official e-shop but from the Polish e-shop Allegro, which also operates in the Czech Republic, where I live and therefore sends products to the Czech Republic from Poland. Due to the impossibility of purchasing a cutting tool in the Czech Republic, I thank Anycubic support for their decision, help and willingness.

Support always gets me a fast solution to my issues no matter what they are. I have never had a case with support that I didn't feel like they provided me with a generous resolution in a timley manner. AC support rocks!

Great service and timely response.
Replacement part was shipped quickly and was able to get printer back up and running

Excellent service and customer support.
My issue was resolved quickly and a replacement part was sent right away.
My other order was updated updated quickly after my request.

Anycubic have my trust and would recommend them for any beginner like me.

I am extremely pleased with Anycubic, I have 2 printers, my new ones, a Kobra 3 Combo and now the Kobra X.
I'm dreaming of an XL/Max.
The support from day one has been excellent.
5 stars, I recommend it.

Device worked properly out of the box, however liner calibration was needed to get the right size. Support was fast.

The support was very detailed and with their help I went through the whole diagnostics of my issue. The issue was resolved and I can recommend this brand with confidence.