Very disappointing and unreliable.
Very disappointing and unreliable.
I booked a transfer through AnyTaxiTransfer, from Catania airport to the City centre and return, received a confirmed price and booking, and was given the impression that everything was arranged. Then, a few hours later, since I haven’t got driver’s contact, on my reminder I was simply informed that the driver had cancelled.
What is particularly unprofessional is that the platform had no alternative driver or replacement transfer to offer. So, despite having made a confirmed booking through their platform, I was simply left without a transfer.
If a platform offers and confirms a service, it should have a reliable backup system when a driver cancels. Depending on one driver with no alternative arrangement is not a professional or dependable way to provide a transfer service.
I would not rely on this service for an important airport transfer.