Ordered a full-package BX (with blind-spot detection). It took 2 weeks via the free shipping option. Instructions are so-so, but cables are clearly marked for faultless connection. I connected the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a BM7 and found that when using Apples CarPlay navigation app the screen only showed street names but did not show the streets. Customer service rep Nikki was very helpful at resolving the i... See more
Company replied
I appreciate the response of Nikki and step by step guide on any problems encountered with my bx, till now observing my bx. Thank you
Company replied
We bought 2 x C9 Pro Max units - what a game changer! Operates flawlessly with Android Auto (Google maps running). Split screen with the rear camera is really useful. I must mention I ran into an issu... See more
Company replied
Company details
Written by the company
AOOCCI delivers premium in-car infotainment solutions—including CarPlay/Android Auto adapters, GPS displays, and TPMS—for drivers and motorcycle enthusiasts worldwide. Our devices blend durable build quality, intuitive design, and seamless vehicle compatibility (with specialized options for BMW etc.). We prioritize customer satisfaction: our responsive support team offers fast help for pre-purchase queries and troubleshooting. Guided by user feedback, we refine products to ensure reliability and value. Choose AOOCCI to elevate your ride with smart, accessible tech that enhances safety and connectivity.
Contact info
Ho King Comm Ctr, 2-16 Fayuen St, Mongkok, Kowloon, Hong Kong
- +1 (484) 645-2100
- support@aoocci.com
- aoocci.com
4.5
Excellent
297 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service a plus
My item was delayed by several days! But customer service is outstanding and I hope in the future they can resolve their delivery issues, and keep up the high standards of customer service, only 4 stars because of the 16 days for delivery.
26 August 2025
Unprompted review
Estella was great for Customer service
Estella was great for Customer service.
Nothing was to much trouble to get my C3 device up and running.
Thank you again
22 August 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your kind feedback and for recognizing Estella’s great customer service! We’re thrilled to hear that Estella went out of her way to help get your C3 device up and running—nothing makes us happier than knowing our team made the setup process smooth and hassle-free for you. Your trust in our brand and device means a lot. If you ever need further assistance with your C3, have any questions, or need tips for optimal use, please don’t hesitate to reach out. We’re always here to help!
Cheap for a reason.
UPDATE - It is now over 6 weeks and I still haven't received it back. I missed out using it on my annual bike tour. I really regret buying a cheap low quality product. One day I will learn to stop buying rubbish from China and just buy the quality version in the first place. The old adage applies - buy cheap, buy twice.
ORIGINAL - I purchased a C6 Pro for my motorbike and have been using it for around 7 months. Riding one day the unit just powered off.
I had to send it back to China for repair at my own cost as Aoocii wouldn't pay for the postage. They have now had the device for over two weeks, I've chased them a couple of times but they just reply to say they are busy.
Totally unacceptable on a device that is only 7 months old. I was going to but a C5 but I'll buy a Chigee device instead now. I think the old saying 'buy cheap, buy twice' applies here.
13 August 2025
Unprompted review
Reply from Aoocci
Update:
We are truly sorry to hear about the frustration and disappointment caused by the long delay in receiving your item, and we deeply regret that you missed using it for your annual bike tour—this is absolutely not the experience we want any of our customers to have.
We want to clarify that the current delay is due to the package being held by customs for inspection, which is an unforeseen circumstance beyond our control. From the moment we shipped your item, we have been proactively following up with customs authorities to urge the release of the package, and we will continue to do our best to push for progress and keep you updated as soon as we get any new information.
We understand your dissatisfaction completely, and we take your feedback very seriously. Regarding your concerns about product quality, we always strive to provide reliable products that meet standard requirements, and we would be happy to assist with any quality-related issues you may encounter once you receive the item.
Again, we sincerely apologize for the inconvenience this delay has brought to your plans. Please feel free to contact us at any time if you need further updates, and we will do our utmost to support you until the issue is resolved.
Original:
We are truly sorry to hear about the frustrating experience you’ve had with your C6 Pro and our service—this falls far short of the standards we strive to uphold, and we deeply regret letting you down.
We understand how disappointing it is for a device to malfunction after only 7 months, and we apologize unreservedly for the inconvenience of having to cover return postage and the delays in getting updates on your repair. Your patience and efforts to follow up deserve better, and we take full responsibility for not communicating more clearly or resolving this promptly.
While we know this doesn’t make up for the hassle you’ve been through, please know we’re urgently reviewing your case internally to address the repair status and ensure such issues are prevented. We value your feedback immensely, even when it’s critical, as it pushes us to improve.
Thank you for taking the time to share your thoughts—we hope to have the chance to make this right, though we understand if trust has been shaken.
Most helpful agent I’ve ever worked with
The Customer Service agent was really helpful and quick to help, couldn't wish for more.
Keep up the good work
5 August 2025
Unprompted review
Reply from Aoocci
Thank you so much for your kind words! We’re thrilled to hear that our customer service agent was able to assist you promptly and effectively—this means a lot to our team.
Your encouragement fuels us to keep striving for excellence in every interaction. We truly appreciate your support and hope you continue to enjoy your experience with our products.
Feel free to reach out anytime if you need further help—we’re here for you!
really happy with my c6 pro
really happy with my c6 pro . excellent value for money. Set up is easy, it just takes a little while to get all the cables routed and to get the unit mounted. I ended up purchasing a 3d printed quadlock type adaptor plate for mine which means I am able to remove it if I am leaving my bike somewhere for any amount of time.
I recently used it to navigate from the UK to Bremen in Germany and it worked seamlessly. Paired with my cardo headset it is the perfect combo.
I have had the unit just over a month and have just noticed that the rear camera has stopped working. I contacted customer services and had a reply in less than 24hrs with a few suggestions for fault finding to eliminate the cause of the failure. With this done and another message to customer service a new camera has been sent out along with an extra extension cable that I requested again within less than 24hrs. Nikki and estella offer superb customer service and are a pleasure to deal with.
1 August 2025
Unprompted review
Reply from Aoocci
Thank you so much for sharing your wonderful experience with the C6 Pro—we’re absolutely thrilled to hear you’re happy with your purchase and that it’s been excellent value for money!
We sincerely appreciate you bringing up the rear camera issue and your patience as we worked through it. It means a lot to us that our team—especially Nikki and Estella—could respond quickly with troubleshooting steps and then arrange a replacement camera (plus the extra extension cable you requested) within 24 hours. They take great pride in providing thoughtful, efficient support, and we’ll be sure to pass along your kind words—they’ll be over the moon to know they made a difference for you.
Thank you for trusting the C6 Pro for your rides, and for being such a valued member of the Aoocci community. If you ever need further help, have more tips to share, or just want to update us on your adventures, please don’t hesitate to reach out. Here’s to many more smooth journeys ahead!
Coco from AOOCCI is the best
Due to a bad experience with a device from Car..., I switched to an AOOCCI C6 Pro. This device is better made and has more features, including a camera, GPS and TMP. The screen is much brighter and the mount is made of high-quality aluminium.
I received the device after about 20 days.
It was easy to connect and set up.
I had a few questions during setup that I couldn't find answers to in the manual.
Coco answered our support questions immediately and in detail. She did so in a very friendly and professional manner, which is rare these days.
I hope this remains the case and wish Coco and AOOCCI every success with their current and new devices.
28 July 2025
Unprompted review
Reply from Aoocci
Thank you from the bottom of our hearts for choosing AOOCCI and sharing your wonderful experience with the C6 Pro! We’re truly grateful that you gave us a chance after a less-than-ideal experience elsewhere, and it means the world to hear that our device has lived up to your expectations—from its build quality and features like the camera, GPS, and TMP to the brighter screen and high-quality aluminum mount.
We appreciate your patience with the delivery time, and we’re thrilled to know the setup process was smooth overall. It’s also fantastic to hear that Coco was able to step in and answer your questions promptly, thoroughly, and with the friendly professionalism we strive for—we’ll be sure to pass along your kind words to her, as they’ll mean a lot!
Your support and well wishes for Coco and AOOCCI mean everything to us. We’re committed to maintaining this level of quality in both our products and service, and we can’t wait to continue earning your trust with our current and future devices. Thank you again for being part of the AOOCCI family—please don’t hesitate to reach out if you need anything at all!
Nikki was absolutely amazing
Nikki was absolutely amazing. They responded to my queries with patience and clarity. Really like the attention to detail.
28 July 2025
Unprompted review
Reply from Aoocci
Thank you so much for your wonderful feedback about Nikki! We’re thrilled to hear they provided you with patient, clear support and paid such close attention to detail—this means a lot to our team.
We truly value your kind words, and we’ll be sure to share your praise with Nikki directly. If you ever need assistance again in the future, please don’t hesitate to reach out.
Thank you for choosing us!
Screen went faulty
Screen went faulty, it was replaced by a better model due to my model being discontinued. Great communication by Nikki.
Thank-you
23 July 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your experience with us! We’re sorry to hear you initially had an issue with the screen, but we’re thrilled we could make it right by upgrading you to a better model since your original one was discontinued.
We’re also glad to hear that Nikki provided great communication throughout—our team works hard to ensure every customer feels supported, and it’s wonderful to know that effort resonated with you.
Your satisfaction means the world to us, and we truly appreciate your trust. If you ever need assistance with your new model down the line, please don’t hesitate to reach out.
Tanks Coco!
Tanks Coco!
You solved my problem easy 😀
I've hade some parts missing after a few mail and some day to delivery then there they were here to day.
And the C6 pro working fine.
22 July 2025
Unprompted review
Reply from Aoocci
Thank you for your positive feedback! We're glad we could help you resolve the issue easily. We understand the inconvenience caused by the missing parts and the delivery delays, but we're happy that everything arrived today and that the C6 Pro is working well for you. Thanks again for your patience and support—we truly appreciate it! 😊
AOOCCI BX WITH BSD
I just purchased and installed the AOOCCI BX with BSD on my scooter. So far it has exceeded all my standards! Accurate TPMS, clear cameras, blind spot detection, seamless transition between maps (android auto) and camera as needed, GPS.
The screen is very bright and crisp and the touch response is very decent. This is really competitive compared to the more expensive Chigee units.
I would also like to commend Estella for always accomodating my inquiries and requests. She gave me a very good impression of this company (AOOCCI) and how they handle customer service and after sales which is top notch based on my experience.
5/5! 👌 Will definitely recommend to others!
19 July 2025
Unprompted review
Reply from Aoocci
Thank you sincerely for your five-star review and enthusiastic recommendation—we are absolutely thrilled to hear that you love the AOOCCI BX so much! Thank you for your recognition of Estella. Providing top-notch customer service and after-sales support is at the core of our work, so we are delighted to hear that she has left such a positive impression of AOOCCI. Your trust in us and willingness to recommend us to others is the highest compliment we could receive. Thank you again for choosing AOOCCI. If you have any needs, please feel free to contact us at any time.
My father purchased an Aoocci C6 Pro…
My father purchased an Aoocci C6 Pro for my motorcycle as he was impressed with the quality of his previous purchase.
Up on arrival we noticed everything was working as expected but the power cable to the battery was faulty.
When this fault was reported to Aoocci, Coco immediately dispatched a replacement. I cannot fault the level of customer experience. Coco has been extremely helpful in resolving our issue.
9 July 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that your father, being satisfied with his previous purchase, chose our Aoocci C6 Pro for your motorcycle—it means a lot to know we’ve earned your trust.
We sincerely apologize for the inconvenience caused by the faulty power cable, but we’re relieved that Coco was able to assist promptly and resolve the issue with a replacement. Providing exceptional customer service is always our top priority, and it warms our hearts to know we met your expectations.
We hope the C6 Pro enhances your riding experience, and please don’t hesitate to reach out if you need any further assistance in the future. Thank you again for your support—we truly appreciate it!
Very rapid answer to my question
Very rapid answer to my question, no fuss, no problem.👍😀
14 July 2025
Unprompted review
Reply from Aoocci
Thank you so much for your kind words and that wonderful feedback—we really appreciate you taking the time to share!
We’re thrilled to hear we could answer your question quickly and smoothly—making things easy for our customers is always our goal, so it means a lot to know we hit the mark here.
If you ever need help with anything else down the line, feel free to reach out—we’re happy to assist.
Thanks again!
What a brilliant bit of kit this is
What a brilliant bit of kit this is, I love it. I must just make a special mention of Coco, I have over the last few weeks been in contact with Coco, and I've got to say she's been really helpful every time I've contacted Aocci. As for the C6 Pro, well it really is a brilliant bit of kit, and at the price they want for it, it's a no brainer really. People knock Chinese goods, but they're making good gear, and their motorbikes are moving in the right direction too. Good value for money. Not everyone can afford a top of the range BMW, or Triumph.
12 July 2025
Unprompted review
Reply from Aoocci
Thank you from the bottom of our hearts for this wonderful review—your kind words have truly made our day!
We’re absolutely thrilled to hear how much you love the C6 Pro and that you find it such a brilliant piece of kit. Knowing it’s delivering value at its price point means the world to us—we work hard to craft products that balance quality and affordability, so your validation fuels our passion to keep improving.
Your perspective on Chinese-made goods resonates deeply with us. We’re proud to be part of a community of brands striving to create high-quality gear that stands up to global standards, and we’re grateful for customers like you who recognize that dedication. Whether it’s for motorcycles or everyday tech, we’ll keep pushing to earn your trust.
Thank you again for choosing Aoocci—we hope the C6 Pro continues to serve you beautifully, and please never hesitate to reach out if you need anything at all. Here’s to many great rides ahead!
Aoocci pro6 motorcycle CarPlay unit
From order to delivery 7days can’t fault it. Installation did take time but worth it to hide cables once fitted only problem was with the TPMS but was quickly sorted by Estella who kept intouch with emails. If you want a CarPlay unit I recommend this one for the price of less than quad lock mounts I don’t think you will be disappointed. Well done Aoocci
30 June 2025
Unprompted review
Reply from Aoocci
Thank you so much for your fantastic review and recommendation—we truly appreciate you taking the time to share your experience! It’s great to know Estella was able to quickly sort out the TPMS issue for you—our team takes pride in staying responsive and making sure any hiccups are resolved promptly. Your kind words about the value of our CarPlay unit compared to other options mean a lot to us. We work hard to offer quality products at fair prices, so it’s wonderful to hear you feel it’s a great choice.
Responsive, specific and supportive customer experience
Throughout my efforts to receive support regarding clarifications I needed about this device and carrying it into India, Coco was especially responsive and furnished with me with the specific and actionable details that made it easy to allay any concerns we might have had about non-compliance with Indian import regulations. The information provided was clear and succinct, and ability to reach and receive information was seamless.
9 June 2025
Unprompted review
Reply from Aoocci
Thank you so much for your kind words! We're truly grateful to hear that Coco was able to assist you with your inquiries about the device and its compliance with Indian import regulations. Her responsiveness and dedication to providing clear, actionable information is a testament to her professionalism and the quality of service we strive to deliver.
We’re very glad that the support Coco provided gave you confidence and made your experience smooth. At Carlinkitcarplay, we aim to make sure every customer feels supported and informed, and feedback like yours motivates us to keep raising the bar.
Thank you once again for choosing our services and for taking the time to recognize Coco’s efforts. If you have any more questions or need further assistance, please don’t hesitate to reach out. Have a great day! 😊
Rear TPMS warranty replacement
Estella was very efficient in responding to my support request and getting my warranty part ordered and shipped.
2 July 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that Estella was able to assist you efficiently with your warranty part. Providing prompt, reliable support is something we take great pride in, so your kind words mean a lot to both Estella and our entire team. If you ever need further assistance down the line, please don’t hesitate to reach out. Thank you again for choosing us!
My Experience with the newly purchased Aoocci C6 motorcycle car play.
I bought a new Android display last week and installed it on my bike. I am very happy that I bought it and riding with the display is really a good and exciting experience. The video quality is good and so is the aesthetics of the product.
I had a few doubts concerning operation of the Display and wrote a mail to customer support. I was delighted with the response from Nikki of Customer support. The detailed and explicit trouble shooting tips helped me clear my doubts and now I am able to operate the product effortlessly.
I will not hesitate to recommend this product to my friends and acquaintances. Great product and great Customer support!!
3 July 2025
Unprompted review
Reply from Aoocci
Thank you so much for sharing your positive experience! We're thrilled to hear that you're satisfied with our product and Nikki's support. Your recommendation means the world to us.
I am very pleased with your customer service representative named 'Rita'
I am very pleased with your customer service representative named 'Rita' who helped me a lot to solve an operational problem with an Aoocci device and I would like to congratulate for her patience and interest. Aoocci should be proud to have such employees.Thank you very much.
27 June 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your positive experience! We're truly delighted to hear that Rita was able to assist you in resolving the operational issue with your Aoocci device. Her patience and dedication are qualities that we deeply value, and it's wonderful to know that they made a difference for you.
We’ll be sure to pass along your kind words to Rita and the entire team—Aoocci is indeed proud to have such talented and caring individuals. Your support and recognition mean a lot to us, and we look forward to serving you again in the future.
If you ever need further assistance or have more feedback, feel free to reach out. Have a great day! 😊
Great support for the Aoocci C6 pro!
Before I dive into the detail, I would like to thank Coco for the support and instructions throughout the support process! It took some back and forth but most of all, I appreciate the fact that the support continued even when we discovered the fault was clearly linked to my phone and not the Aoocci unit. Other devices could connect and open Android Auto and I thought at this point, the support would stop but we continued to diagnose the problem until the it was resolved!
Upon receiving my Aoocci C6 Pro, we tested the unit would power up independently but we didn't test the connectivity. After installation, we found the Bluetooth connection would connect, drop out, then reconnect and Android Auto wouldn't boot up.
I then contacted Aoocci Support and begun communicating with Coco.
I was advised to try a different phone which connected and started Android Auto as expected. The issue was clearly with my device and not the unit.
Coco then sent a number of communications with possible fixes. We worked through the options until...... my phone connected! Android Auto started and the problem was resolved!
I've since tested the unit a number of times, reconnected all my previous devices and all is well!
Great support and I would definitely recommend the Aoocci C6 pro!
26 June 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your experience with us! We are incredibly grateful for your kind words and for highlighting the support Coco provided throughout the process. It truly means a lot to us to see that our efforts to assist you made a difference.
We're thrilled to hear that everything is now working smoothly with your Aoocci C6 Pro and that you've had great success reconnecting all of your devices. Your satisfaction is our top priority, and it's always rewarding to hear when we can turn a challenging situation into a positive outcome.
Thank you again for your trust in Aoocci and for recommending the C6 Pro! If you ever need further assistance or have any feedback, please don’t hesitate to reach out.
Warm regards,
Aoocci Support Team
I have a problem in a cam and resolved…
I have a problem in a cam and resolved very fast . The support send me a new cam in feew days. Very nice
24 June 2025
Unprompted review
Reply from Aoocci
Thank you for sharing your experience! We're delighted to hear that our support team resolved your camera issue promptly and sent a replacement quickly. Providing efficient solutions is always our goal, and we're glad you had a positive experience. Thank you for your kind words!
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