Ordered a full-package BX (with blind-spot detection). It took 2 weeks via the free shipping option. Instructions are so-so, but cables are clearly marked for faultless connection. I connected the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a BM7 and found that when using Apples CarPlay navigation app the screen only showed street names but did not show the streets. Customer service rep Nikki was very helpful at resolving the i... See more
Company replied
I appreciate the response of Nikki and step by step guide on any problems encountered with my bx, till now observing my bx. Thank you
Company replied
We bought 2 x C9 Pro Max units - what a game changer! Operates flawlessly with Android Auto (Google maps running). Split screen with the rear camera is really useful. I must mention I ran into an issu... See more
Company replied
Company details
Written by the company
AOOCCI delivers premium in-car infotainment solutions—including CarPlay/Android Auto adapters, GPS displays, and TPMS—for drivers and motorcycle enthusiasts worldwide. Our devices blend durable build quality, intuitive design, and seamless vehicle compatibility (with specialized options for BMW etc.). We prioritize customer satisfaction: our responsive support team offers fast help for pre-purchase queries and troubleshooting. Guided by user feedback, we refine products to ensure reliability and value. Choose AOOCCI to elevate your ride with smart, accessible tech that enhances safety and connectivity.
Contact info
Ho King Comm Ctr, 2-16 Fayuen St, Mongkok, Kowloon, Hong Kong
- +1 (484) 645-2100
- support@aoocci.com
- aoocci.com
4.5
Excellent
297 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Great customer service
Great customer service. Rita replied fast and accurate to my inquiry and assisted with a missed discount. It was much above my expectations. I haven't received my C6 Pro yet but if it works as well as the customer service they have then it can only be good.
15 May 2025
Unprompted review
Reply from Aoocci
So grateful for your feedback! Rita’s jazzed to hear her help hit the mark. Now, let’s make sure the C6 Pro lives up to the hype—keep us posted once you get it
First and foremost a Big Thank You to…
First and foremost a Big Thank You to Nikki from customer support What a great product (Accooi C9) I can’t believe how good it is for the money With the carplay you get sat-nav/tire pressure monitoring and dash cameras front and rear You can keep your phone safe in your pocket and still have all the benefits Once again a Big Thank You
16 May 2025
Unprompted review
Reply from Aoocci
Thank you so much for your kind words! We're absolutely thrilled that you're loving the Aoocci C9 and finding it such great value for money. It's fantastic to hear that the CarPlay functionality, sat-nav, tire pressure monitoring, and front/rear dash cameras are making your driving experience safer and more convenient—keeping your phone tucked away while still enjoying all its benefits is exactly what we hoped for!
Nikki and the entire team are dedicated to ensuring every customer has a seamless experience, so we'll be sure to pass along your appreciation to her. Thank you for choosing Aoocci, and please don't hesitate to reach out if you need anything else. Happy driving!
Best regards,
The Aoocci Team
Triumph Tiger Sport 800 unit
I bought the Aoocci C6 pro to fit to my new Triumph Tiger Sport 800, including the front and rear camera , the TPM system and the personalized boot up screen. The installation was straight forward, I was dreading the awkward task of routing the cables to the battery and front and rear cameras. It was quite east with some basic skills required. I powered it using a thunderbox, so no drain on the battery whilst bike is not running. Had an issue with the tyre sensor showing opposite values but an email to Nikki rectified this with me using the correct procedure. Have used Google maps and MRA a paid version and directions via the unit is spot on. Great to see the alloted speed limits displayed to. All in all I'm delighted with the unit and camera displays and assistance by Nikki.
14 May 2025
Unprompted review
Reply from Aoocci
Thank you for sharing your experience with the Aoocci C6 Pro on your Triumph Tiger Sport 800! We’re thrilled to hear that the installation went smoothly, even with routing cables for the cameras and battery—your feedback about it being “quite easy with basic skills” is exactly what we aim for when designing our products. Kudos to you for tackling the setup confidently!
We’re especially glad to know that Nikki was able to quickly resolve the tyre sensor issue. Ensuring our customers feel supported throughout their journey with our products is our top priority, and we’re proud she could help you get the TPM system calibrated correctly.
It’s fantastic to hear that Google Maps, MRA (paid version), and the speed limit display are working seamlessly for you. The personalized boot-up screen adds that extra touch of customization, and we’re delighted it enhances your riding experience. Plus, using a Thunderbox to power the unit is a smart choice—glad it prevents any battery drain when the bike isn’t running!
Thank you for trusting Aoocci for your motorcycle tech needs. Your satisfaction means a lot to us, and we’re thrilled the C6 Pro, cameras, and TPM system are meeting all your expectations. If you ever need anything else, don’t hesitate to reach out. Happy riding and stay safe on the roads!
Warm regards,
The Aoocci Team
Great and fast service
Great and fast service, Nikki handled all request very fast and professional and went above and beyond.
Can only recommend Aoocci.
14 May 2025
Unprompted review
Reply from Aoocci
Thank you for your kind words! We're thrilled to hear that Nikki provided great and efficient service, and we're proud that she went above and beyond to assist you. Providing fast, professional support is at the core of what we do, and your recommendation means a lot to our team.
We appreciate your trust in Aoocci and look forward to serving you again in the future. Have a wonderful day!
Best regards,
The Aoocci Team
Beware common bluetooth Carplay issues. Staff do not honor warranty.
TLDR: They ignore you if they can't repair it under warranty and/or talk in circles.
Ordered a monitor. Was very happy with it until the Carplay/Bluetooth would disconnect suddenly during a ride. I'd have to power cycle the monitor for it to re-connect. This happened within the first couple weeks.
I reached out and they had me ship the monitor to them for repair under wararnty. They said they repaired it, but once I re-installed it, it had the same issue.
When I told them it wasn't fixed, they stopped responding to me emails. I've sent multiple follow-up emails and Whats App messages over the last month. Nothing.
I will change my review if they resolve the situation.
Buyer Beware!
======================================
Update:
They finally reached out once I gave negative reviews but they refuse to acknowledge the issue claiming they've done testing and that it meets their standards.
I've tried multiple devices and they all randomly crashing when paired via bluetooth Carplay.
In Aoocci's facebook groups, you can see multiple people reaching out with the same issue so it seems like it's a fundamental issue with their software or hardware.
Also, the power button has also stopped working which they think is caused by water damage (without looking at it) despite it being rated as IP67 waterproof.
I've been dealing with this for 8 months now (Within Warranty).
Overwall, terrible experience. Do not buy from them because they talk in circles in hopes that you give up when you eventually run into issues.
9 May 2025
Unprompted review
Reply from Aoocci
We deeply apologize for the troubles and inconveniences you have encountered during the use of the monitor. We attach great importance to all warranty applications and regret that our team failed to follow up on your situation in a timely manner after the first repair.
Our after-sales team will immediately review your case.
We sincerely apologize again for the communication misstep. Your feedback is of great value to us, and we hope to have the opportunity to regain your trust in our brand.
I had a problem with condensation…
I had a problem with condensation inside my screen. I emailed the help centre with photos showing the issue ,had a reply from Estella who gave me some advice on how to possibly resolve the issue. This did not fix the problem so I emailed Estella again with photos of the screen and she agreed to send me a new screen straight away..can't fault the customer service 10days later the screen arrived ..
18 April 2025
Unprompted review
Reply from Aoocci
Thank you for taking the time to share your experience with us! We are glad that Estella was able to assist you in a timely and efficient manner. Providing reliable solutions and standing by our products is very important to us, so we're glad the new screen arrived safely and resolved the issue.
Your feedback means a lot, and we appreciate the kind words about our team, and especially about Estella. It's always rewarding to know that we've earned your trust. If you need further assistance, please feel free to contact us.
Thank you again for your patience and support. We hope you will continue to have a perfect experience with our products!
Fantastic unit
I have been using the C6 pro for several months now and it has been a fantastic addition to my bike setup. The customer service provided by Coco has been second to none as well!
9 May 2025
Unprompted review
Reply from Aoocci
Thank you for sharing your experience with the C6 Pro! We're delighted to hear it has been a great addition to your bike setup and that our customer service exceeded your expectations. Providing top-notch products and support is what we strive for, so your feedback means a lot to us. Enjoy continuing to use the C6 Pro, and please don't hesitate to reach out if you need anything in the future! Safe rides ahead! 🚴♂️✨
Just received my C6 pro
Just received my C6 pro. Fitted to my bike and what a brilliant piece of kit.
Recommended to any motorbike tourer.
Big thanks to Estella for sorting out my little issue. Superb customer services
9 May 2025
Unprompted review
Reply from Aoocci
Thank you so much for sharing your feedback! We're absolutely thrilled to hear that your C6 Pro is working brilliantly on your bike and that you're recommending it to fellow motorbike tourers – that's the best compliment we could ask for!
We're also delighted that Estella was able to assist you with your issue and that our customer service met your expectations. Providing top-notch support and reliable products is at the heart of what we do, so it means a lot to know we've made a positive impact on your experience.
Happy riding and safe travels on all your future adventures! If you ever need anything else, please don't hesitate to reach out. We're here to help.
No hassle after sales service with…
No hassle after sales service with great communication and understanding.
I had a broken camera bracket for my C9 unit.
Just confirmed with a simple phone photo and new bracket was posted with tracking.
The unit itself works great and makes my drive more pleasurable and with convienient driver friendly control of phone features.
9 May 2025
Unprompted review
Reply from Aoocci
Thank you for sharing your experience! We're delighted to hear that our after-sales team provided hassle-free service and clear communication. We understand how important it is to quickly resolve issues, so we're glad a simple photo confirmation was enough to get your new camera bracket shipped out with tracking.
We're thrilled the C9 is enhancing your driving experience—making it more enjoyable and keeping you connected with driver-friendly phone controls. Please don’t hesitate to reach out if you need anything else. Safe travels!
Best regards,
The Aoocci Team
Fantastic Support
The Aoocci C9 is a great unit and works very well. Installation was easy, but does require some technical know-how for connecting power. I like the Android Auto/Car Play aspect. Some people may prefer a unit like the C6 which has GPS built-in and doesn't need your phone to provide location etc.
After sales support is fantastic. I needed to order some new power wires and Nikki was very helpful and provided kind assistance.
8 May 2025
Unprompted review
Reply from Aoocci
Thank you for your positive review of the Aoocci C9! We're thrilled to hear that this product has provided you with a convenient user experience.
The installation details you mentioned are very practical – connecting the power supply does require some technical know-how, and we are continuously optimizing our instruction manuals and installation videos to make them more user-friendly for a wider range of users. We're glad that the Android Auto/Car Play functionality meets your smart in-car needs; this integration with mobile phones indeed offers greater flexibility for navigation and entertainment.
Additionally, the C6 model you mentioned is also worth noting – its built-in GPS design is indeed ideal for users who prefer independent navigation. Both models have their unique advantages to cater to different scenarios.
We especially appreciate your kind words about our after-sales support! Nikki and the team are always dedicated to resolving user issues, and we're delighted that she was able to assist you. If you need any further help in the future, please feel free to contact us. Happy driving!
The Aoocci Team
Excellent support from Aoocci with my…
Excellent support from Aoocci with my C6 Pro unit from Estella their customer support representative.
Thank you so much Estella, & I highly recommend Aoocci to anyone who maybe considering one of their units.
7 May 2025
Unprompted review
Reply from Aoocci
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our service. Your positive feedback means the world to us and encourages us to keep doing our best. If there’s anything else we can assist you with, don’t hesitate to reach out. Looking forward to serving you again soon!
Rita
Rita, a representative of Aoocci contacted me within 24 hours and helped solve my teething problems, which were probably my fault in the first place. Thank you for being so supportive.
30 April 2025
Unprompted review
Aoocci C3
I purchased a C3 unit for my motorcycle, very happy with the unit and easy to setup. I had a problem with the screen, contacted support and the response from Nikki was fantastic. A replacement screen was sent to me, and it is now working 100% now. I recommend Aoocci products and the after sales service.
11 April 2025
Unprompted review
Reply from Aoocci
Thank you so much for your kind words and positive feedback! We're thrilled to hear you're satisfied with our product and service. Your recommendation means a lot to us!
Had issues with connecting Kycam2 app
Had issues with connecting Kycam2 app, Estella was really helpful in sorting out the issue and providing detailed solution for it.
Really Happy with the prompt feedback.
25 April 2025
Unprompted review
Reply from Aoocci
Thank you so much for your kind words! We're thrilled to hear that you're satisfied with our service. Your positive feedback means the world to us and encourages us to keep doing our best. If there’s anything else we can assist you with, don’t hesitate to reach out. Looking forward to serving you again soon!
Excellent value dash cam + Android Auto
The value is excellent. I received a defective camera, but Nikki quickly sent a replacement that worked fine.
Everything is installed and working great now!
25 April 2025
Unprompted review
Reply from Aoocci
we're so glad you recognize the value of our dash cam with Android Auto! Thanks for sharing your experience. Delighted to hear the replacement solved the issue and everything is working well now. Your satisfaction is our top priority!
Aoochi c 9 max,,,,, Excellent value
I purchased the aoocci c9 max which came with front and rear cameras and also 2 tpms.
The main unit is excellent quality and the cameras are well made. The whole system is easy to install as it just plugs together. The only problem that I had was getting the tpms to pair up. I contacted customer services for help and after talking to Estella they offered to send me out a replacement set. Once received they connected no problem.
The quality of the system is excellent as is the customer services. Thanks again to Estella for all her help.
28 April 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your detailed and positive feedback about the Aoocci C9 Max! We're absolutely delighted to hear that you're satisfied with the quality of our product, from the main unit to the cameras.
We're really glad that Estella was able to assist you effectively and that the replacement set resolved the problem without any further hassle. Your satisfaction is our top priority, and we're committed to ensuring that every aspect of your experience with our products is seamless.
If you have any other questions, need further assistance, or simply want to share more of your experiences, please don't hesitate to reach out. Once again, thank you for your support and for choosing Aoocci. We look forward to serving you again in the future!
Good support
Ordered a C3, however upon arrival it had a defect. I contacted support and explained the situation. Rita, of customer service, offered solutions to solve the defect. however no luck. Rita offered to replace the unit and explained very well the procedure. I send the unit back and send a copy of the shipping costs ( I live in Europe) which were credited within a couple of days. After 2-3 weeks of sending the C3 back I received another C3 which works perfectly.
Very good and quick support by Rita.Thank you!
Recommend company!
25 April 2025
Unprompted review
Completely blown away by the quality
Completely blown away by the quality, price and functionality of the C6Pro.
However, despite being warned I dropped one of those impossibly small screws holding the memory card plate in place.
Not a problem, as Nikki from customer services responded to my request for a replacement within an hour of mailing her.
Within 24hr a couple of spares were dispatched with a screen protector I had ordered.
Absolutely amazing support and product.
Than you Nikki 🙂
22 April 2025
Unprompted review
Reply from Aoocci
t's an absolute pleasure to hear that you're so impressed with the C6Pro! We take great pride in offering high - quality products at competitive prices, and it means the world to us that our efforts have paid off for you.
I'm so glad we could quickly assist you with the missing screw. Customer satisfaction is our top priority, and we're always here to help resolve any issues as promptly as possible.
Thank you for taking the time to share your positive experience and kind words. Your support and feedback not only brighten our day but also motivate us to continue providing excellent products and services.
If you have any other questions or need further assistance in the future, please don't hesitate to let us know. We look forward to serving you again!
Amazing After Sales service !
I recently had a small accident and hence rear camera for damaged . Therefore I connected with Ms.Nikki who is point of contact for support of AOOCCI . Must say Nikki was too prompt in resolving my queries and also helped me with the additional rear cam shipped ... She is always a good to person and such kind of after sales service only helps you stands out among other organisations.. Thanks once again Nikki ..
18 April 2025
Unprompted review
Reply from Aoocci
Your kind words have truly brightened my day! I'm so sorry to hear about your accident, but I'm relieved that I could assist you during this difficult time. Ensuring your satisfaction and getting your device back in working order is my top priority.
I'm delighted that you're happy with the service provided. At AOOCCI, we believe that exceptional after - sales support is just as important as the quality of our products. Your feedback means the world to us and serves as a great motivation for our entire team to keep delivering outstanding service.
If there's anything else you need in the future, whether it's related to the new rear camera or any other aspect of our products, please don't hesitate to reach out. I'm here for you, and I'll do everything I can to help.
Once again, thank you for your trust and for taking the time to share your experience. I wish you safe and happy rides ahead!
Nikki
Nikki
best customer service
fast reply on all mails ,always clear on what to do
5 star for sure !!!!!
18 April 2025
Unprompted review
Reply from Aoocci
Thank you so much for taking the time to share your incredibly kind feedback! Your generous five-star rating and glowing comments about our customer service mean the world to us. Providing clear communication and prompt responses is at the heart of what we do, and it’s beyond rewarding to hear that we’ve met your expectations.
We’re committed to continuing to offer the best service possible, and we look forward to assisting you with any future needs. If there’s anything else we can do to make your experience even better, please don’t hesitate to let us know.
Once again, thank you for your support and for choosing us. It’s customers like you who inspire us to keep improving!
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