Apachie Reviews 

205
TrustScore 4.5 out of 5

4.4

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Rated 4 out of 5 stars

8 months now I've had this escooter Apache pro 500w. After owning a filido M1 pro ebike & this escooter is 💯🛴 much better to own ride maintain etc etc. But there are faults like with everything i... See more

Rated 4 out of 5 stars

Within one week of receiving the scooter the rear tyre won’t stay inflated- only done 30 miles on it. No sign of a puncture looking at the rear tyre. UPDATE- after care service was very good, scoote... See more

Rated 5 out of 5 stars

Dan was awesome, he helped me narrow down what controller I needed for my apachie pro. Along with fast replies plus great advise. The part was with me in 3 says :) My scooter is now back on the road :... See more

Rated 5 out of 5 stars

Delivered FedEx next day, really pleased. Smart looking scooter from a UK based company which was a must for me. Solid bit of kit, looks much more expensive than it was and performs that way too. Def... See more

Company details

  1. #7 of 15 best companies in Motor scooter dealer
  2. #2 of 2 best companies in Scooter repair shop

Written by the company

Welcome to Apachie. A market leader in electric scooters. Our fantastic range of e-scooters and e-accessories feature the latest in high-tech design, reliability and crucially, are eco-friendly. Based in the heart of Cheshire we offer an unparalleled level of service and after sales support. Every one of our scooters is checked thoroughly by our team of expert engineers before leaving our warehouse and every scooter we sell is backed by a comprehensive 1-year warranty for full peace of mind.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

205 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(205)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star for ordering and shipping

5 star service when ordering parts but zero stars for contacting customer support as they don’t come back to you.

27 June 2024
Apachie logo

Reply from Apachie

Hi,

Thank you for your review. We are sorry to hear you have had issues when trying to contact us, the best way is to email info@apachie.co.uk someone will always respond within 24 hours.

Best Regards,
Apachie Scooters

Rated 3 out of 5 stars

It’s been brilliant service on your…

It’s been brilliant service on your side but been waiting since Thursday morning for it to be brought further now north to my delivery address

4 June 2024
Apachie logo

Reply from Apachie

Hi Kenneth,

Thanks for your review. We are sorry to hear you had a bad experience with delivery. Please note we did everything right on our end and your issue is the fault of the courier. If you'd like to email info@apachie.co.uk we can assist you further.

Best Regards,
Apachie Scooters

Rated 5 out of 5 stars

The Apache m4s scooter

The Apache m4s scooter I purchased is absolutely amazing I've had two scooters previously both same make but not as good as what I have now,it's built solid in every way possible and I'm amazed how it climbs hills with no effort the only thing I regret that I didn't buy this one sooner also nearly forgot it's actually got indicators on it which is what I wanted so thanks very much Apache scooters from a very happy and satisfying customer one more thing not only free delivery but I ordered it on a Tuesday night and got it by Thursday morning

15 May 2024
Rated 2 out of 5 stars

Had scooter for 2 weeks and the side…

Had scooter for 2 weeks and the side stand broke so had to purchase a new one,

7 May 2024
Apachie logo

Reply from Apachie

Hi,

We are very sorry to hear your stand has broken. Please could you email us via info@apachie.co.uk so we can look to help?

Rated 5 out of 5 stars

Great customer service

Had issues with first scooter, they got it picked up next day and next one sorted before end of week, brilliant customer service

Good little nippy scooter

22 April 2024
Rated 4 out of 5 stars

8 months now I've had this escooter…

8 months now I've had this escooter Apache pro 500w.
After owning a filido M1 pro ebike & this escooter is 💯🛴 much better to own ride maintain etc etc.
But there are faults like with everything it could do with 2 break levers to stop properly in a emergency also that cruise control could be a problem when breaking as it doesn't always cut out & that's a issue.
But overall a cool escooter 🛴 to own & ride 💯🛴👍..

7 March 2024
Unprompted review
Rated 1 out of 5 stars

Brilliant quality

What is mean "brilliant quality scooter" on the first page of Instruction? That I cannot get to my work in rain or that I cannot touch indicators because they fall off? Do you have not water proof cars?! Do you carrying your car to work while is raining? Best quality mean it gonna fall apart within up to 5 days? Highly not recommended. Don't let them enjoy your money. And to let you know people scooter for 149 pounds Xiaomi aovo pro I had over two years best quality apachie for nearly 400 I had not even month. And unfortunately they don't do warranty. Lets report their advertising to ASA.
EDIT: no it wasn't chat with me. I messaged you that I nearly lost my life on the road as it turned off itself. When I've sent you scooter (you still have it) then you've said it's water damaged so I asked do you have not water proof car? Because your ad says clearly: your scooter making easy traveling to work and around the city it's the best quality... Up to month you should mention as well. Another thing scooter after few breaks have loosely steering wheel, where the super safe dedicated system? My weight is 75Kg scooter limit is 120kg
And crazy is asking costumer for money to fix scooter used month, bought couple of months ago not damaged by him... No I don't want this scooter as it will happen again obviously.

12 January 2024
Unprompted review
Apachie logo

Reply from Apachie

Hi Patryk,

Firstly I am sorry to hear you've had issues with one of our scooters. However, your review is not very clear and most of the comments you made are completely un-true.

I had a look through our message records, you messaged us on 03/01/24 saying the following -
"Hi one of wires was damaged by dog
Can you help any how ?
It doesn’t work"

We then replied to you the same day saying -
"Hi, sorry to hear that. Please can you send a photo showing exactly what is damaged..?
B.Rgds, Dave."

You then never responded to us...? To say "they don't do warranty" is just crazy. All of scooters are backed by a 1-year manufacture warranty to give customers full piece of mind. As you can see from all our other reviews we go above and beyond to help our customers...!

If you'd like to get in touch we're more than happy to help you. Our support email is info@apachie.co.uk.

Best Regards,
Apachie Scooters

Rated 5 out of 5 stars

The Apachie scooter is great

The Apachie scooter is great. Although it is the excellent customer service that promoted me to write a review. The team have been so helpful with my queries and always offer support. Fantastic service and would highly recommend

3 January 2024
Unprompted review

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