It's expensive and while picking up the car machine showed me 360 euro while i pre paid 180 euro... System was wrong but likely remote contact passed me w/o any excuse or explanation
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Parked at BER - P8. With the license plate check at the gates, prior registration and payment - it cannot get easier. Parking is easy to access before airport terminals, and distance from the parking... See more
No issues with entering the Parking garage, the license plate was detected automatically. Besides that our car had no dents/scratches etc. from being parked 7 nights in there.
Very comfortable way of car identification. No card is needed, just by camera recognizing numbers. The same way geting in and going out. Very important improvement. Price is the questions of choice.... See more
Company details
Contact info
Luftfrachtzentrum 605/6, Ebene 6, 70629, Stuttgart (Flughafen), Germany
- service@apcoa.de
- apcoa.de
4.5
Excellent
24K reviews
Replied to 20% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Very comfortable
Very comfortable way of car identification.
No card is needed, just by camera recognizing numbers. The same way geting in and going out. Very important improvement. Price is the questions of choice. Little disadventage is the state
of toilets.
11 February 2025
Reply from APCOA Deutschland GmbH
Thank you very much for your great review and your trust in our parking lot booking at BER!
We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and your feedback.
We look forward to continuing to welcome you as a satisfied customer!
All the best,
Your APCOA team! 💙
Car got scratched while parking here
Car got scratched while parking here. Not so secure i guest...
10 February 2025
Reply from APCOA Deutschland GmbH
Thank you for your feedback.
We are very sorry to hear that this happened to your car. Unfortunately, some people can be careless, which can lead to such situations. We understand how frustrating this can be.
We are sorry that we were unable to help you this time.
We wish you all the best,
your APCOA team! 💙
Reply from APCOA Deutschland GmbH
Thank you very much for your great review and your repeated trust in our parking lot booking at BER!
We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and your feedback.
We look forward to continuing to welcome you as a satisfied customer!
All the best,
Your APCOA team! 💙
We did not have print ticket and we…
We did not have print ticket and we cannot open the barrier. We need wait until someone will help us . We found the Solution but will be easer to open from telefon.
When we try to leave the parking we Oslo have a problem to open barrier. Ticket could not open and again we need to wait for help.
7 February 2025
Reply from APCOA Deutschland GmbH
Thank you for your feedback.
We value your opinion as it helps us to continuously improve our service.
We make every effort to keep our customers as well informed as possible and provide all important information in the confirmation email.
We will be happy to forward your comments to the relevant department so that they can be incorporated into future optimizations.
Until then, we wish you all the best and hope to provide you with a better experience in the future.
All the best,
Your APCOA team! 💙
The camera did not work at arrival
The camera did not work at arrival, so I had to scan the QR code. But the window for the scanner is too narrow to insert my phone where the QR code was. I somehow managed to do it but it was stressful because I needed to park fast and go to my flight.
5 February 2025
Reply from APCOA Deutschland GmbH
Thank you for your feedback.
We value your opinion as it helps us to continuously improve our service.
We make every effort to keep our customers as well informed as possible and provide all important information in the confirmation email.
We will be happy to forward your comments to the relevant department so that they can be incorporated into future optimizations.
Until then, we wish you all the best and hope to provide you with a better experience in the future.
All the best,
Your APCOA team! 💙
Everything worked smoothly
5 February 2025
Reply from APCOA Deutschland GmbH
Thank you very much for your great review and your trust in our parking lot booking at BER!
We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and your feedback.
We look forward to continuing to welcome you as a satisfied customer!
All the best,
Your APCOA team! 💙
Reply from APCOA Deutschland GmbH
Thank you very much for your great review and your trust in our parking lot booking at BER!
We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and your feedback.
We look forward to continuing to welcome you as a satisfied customer!
All the best,
Your APCOA team! 💙
My flight was delayed so instead of 79…
My flight was delayed so instead of 79 eur i paid 119. I will never use this parking again
1 February 2025
Reply from APCOA Deutschland GmbH
Thank you for your feedback.
We regret that you are dissatisfied with our service. However, please note that, as stated in your booking confirmation, additional charges apply if the booked parking time is exceeded, in accordance with the applicable parking rates. These terms are clearly outlined in the booking confirmation.
The parking rates in parking garage P7/8 are transparently regulated. The hourly rate is €8 and the maximum daily rate is €49. Since your parking time was exceeded by 7 hours, a charge of €40 was applied. The 2 hour grace period was not charged, meaning you were billed for 5 hours on site.
We regret that we could not assist you further on this occasion.
Wishing you all the best,
Your APCOA Team 💙
The parking itself is literally 2' walk…
The parking itself is literally 2' walk from T2, but the directions to it aren't very clear as once you park, you can only see the sign "Terminal" and following that sign, we went all the way around through T1 (out of the parking from the main entrance and left) while we should have simply go the other side, get out from a "service door" which doesn't look as a main entrance/exit and walk to the other side of the street where our terminal was. I've add issues with the booked ticket both at arrival and departure: after taking the ticket (QR code from reservation didn't work), the bar didn't open and I had to call the support line; when getting out after our return, the camera didn't read my registration plate and the ticket again didn't work and had to call the support line again to open the bar. I wish I had a smoother experience because P7 and P8 are simply perfect location-wise if you fly from T2, just all instructions onsite should be shown in a more clearer way. I'd choose this parking again next time, but I'll be smarter when it comes to getting from the parking to the gate this time.
23 January 2025
We had a car engine problem after our…
We had a car engine problem after our week travel and one very nice man dressed in a suit helped us. I suppose that the man is an airport employee. My family is very grateful.
Thank you very much one more time.
Everything in a carpark was ok.
24 January 2025
Everything was OK (booking procedure
Everything was OK (booking procedure, parking, entrance, exit). 100% OK.
24 January 2025
Reply from APCOA Deutschland GmbH
Thank you very much for taking the time to write such a great review.
We are pleased that we have convinced you 100%. 🤩 We hope to welcome you back soon.
All the best,
Your APCOA team! 💙
Reply from APCOA Deutschland GmbH
Vielen Dank für Ihre super Bewertung und Ihr Vertrauen in unsere Parkplatzbuchung am BER!
Es freut uns zu hören, dass bisher alles reibungslos verlief und Sie mit unserer Dienstleistung zufrieden waren. Wir schätzen Ihre Treue und Ihr Feedback.
Wir freuen uns darauf, Sie auch weiterhin als zufriedenen Kunden begrüßen zu dürfen!
Alles Liebe,
Ihr APCOA Team! 💙
Too expensive
Too expensive (60€ for a bit more then 24 hrs).Everything else was fine & easy.
11 January 2025
Reply from APCOA Deutschland GmbH
Vielen Dank für Ihr Feedback!
Wir informieren unsere Kunden bereits vor der Einfahrt in das Parkobjekt über die geltenden Tarifkonditionen. Zudem finden Sie die vollständige Tarifübersicht aller Parkmöglichkeiten am Flughafen BER auf der offiziellen Flughafen-Website.
Um von den besten Konditionen zu profitieren, empfehlen wir eine frühzeitige Online-Buchung.
Wir freuen uns darauf, Sie bei Ihrem nächsten Besuch wieder begrüßen zu dürfen, und wünschen Ihnen bis dahin alles Gute!
Alles Liebe,
Ihr APCOA Team! 💙
Bitte ändern Sie Ihre…
Bitte ändern Sie Ihre Ankunftsweisungen, speziell für Berlin AirPort P3. It says NOT to collect a ticket at the barrier. But in Berlin they use vehicle number recognition which means you DO collect a ticket. This led to confusion on my part but fortunately the very helpful attendant helped me. Apart from that the experience was good, thank you.
31 December 2024
Reply from APCOA Deutschland GmbH
Vielen Dank für Ihre super Bewertung und Ihr Vertrauen in unsere Parkplatzbuchung am BER!
Es freut uns zu hören, dass bisher alles reibungslos verlief und Sie mit unserer Dienstleistung zufrieden waren. Wir schätzen Ihre Treue und Ihr Feedback.
Wir freuen uns darauf, Sie auch weiterhin als zufriedenen Kunden begrüßen zu dürfen!
Alles Liebe,
Ihr APCOA Team! 💙
Reply from APCOA Deutschland GmbH
Vielen Dank für Ihre super Bewertung und Ihr Vertrauen in unsere Parkplatzbuchung am BER!
Es freut uns zu hören, dass bisher alles reibungslos verlief und Sie mit unserer Dienstleistung zufrieden waren. Wir schätzen Ihre Treue und Ihr Feedback.
Wir freuen uns darauf, Sie auch weiterhin als zufriedenen Kunden begrüßen zu dürfen!
Alles Liebe,
Ihr APCOA Team! 💙
Absolutely great
Absolutely great. Loved it. From home in Prague to the plane with the “dry feet” ;-) our return flight was slightly delayed, extra charge was not required.
27 December 2024
The whole process was really easy and…
The whole process was really easy and smooth. I truly recommend.
18 December 2024
Reply from APCOA Deutschland GmbH
Thank you very much for your great review and your repeated trust in our parking garage booking at BER!
We are pleased to hear that everything has gone smoothly so far and that you were satisfied with our service. We appreciate your loyalty and feedback.
We look forward to continuing to welcome you as a satisfied customer!
All the best for you!
Your APCOA team! 💙
Bookings cannot be deleted for free
I do not like the fact that a booking cannot be deleted without losing all the amount paid.
It should be at least for free in the first 24-48 hours.
10 December 2024
Reply from APCOA Deutschland GmbH
Thank you for your feedback.
Since 16.05.2024, we have been offering a cancellation protection to protect you in exactly such cases. Alternatively, you also have the option of rebooking your booking once.
If you booked before 16.05.2024, the 14-day right of withdrawal and the possibility of a one-off rebooking applied.
We are sorry that we were unable to help you this time.
All the best,
Your APCOA team! 💙
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