2 out of 3 of the stimulation packs are defective. Yes the were new and have the "passed inspection" sticker on the back. The sticker should have read "slipped passed inspection". As for the 1 good... See more
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Review summary
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What people talk about most
Reviews shaping this summary
the product gave me great results while it worked. 6 months after i purchased the belt and arm package the belt stopped working unless i hold constant light pressure on the pod. i switched pods and go... See more
Company replied
I have been using this device and seen a major difference in such a great way. My AB stimulator stopped working and I was gutted. I reached out to Apeborn and showed them a video and they immediatley... See more
Company replied
I'm using apeborn for 4 month and result are incredible, I just love their product. Last few days I had issue with abdominal belt and support center was taking care about straight away. Just got confi... See more
Company replied
3.8
Great
566 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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great customer service
2 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Kwon,
Thank you for your kind review.
We're delighted to hear that you had a positive experience with our customer service team. Providing helpful, responsive, and reliable support is something we take great pride in, and it's always rewarding to know our efforts have made a difference.
We truly appreciate your support and thank you for choosing Apeborn. If there's ever anything we can assist you with in the future, please don't hesitate to reach out.
Warm regards,
Eva
Customer Success Specialist
I bought a belt to true and help me get…
I bought a belt to true and help me get back in shape as repetitive sit ups were doing very little
The belt arrived but I thought something wasn’t quite right with it as I was putting it to the top number and barely felt anything but the belts on my legs I couldn’t go any higher than 5.
They replaced my belt quickly. With me within 5 days and now I can’t go above 5 🤣 wow it’s working them muscles
Thank you Apeborn.
2 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Debbie,
Thank you for taking the time to share your experience with us.
We're delighted to hear that our team was able to quickly resolve the issue and get a replacement belt to you within a few days. Providing prompt support and ensuring our customers have the best possible experience is very important to us.
It's wonderful to hear that you're now feeling the intensity of the belt and that it's helping you engage those muscles more effectively. Your feedback highlights the importance of having equipment that performs as intended, and we're pleased that the replacement has met your expectations.
Thank you again for your support and for choosing Apeborn. We wish you continued success on your fitness journey, and if you ever need assistance, our team is always here to help.
Warm regards,
Eva
Customer Success Specialist
Awesome product for post workout…
Awesome product for post workout recovery. Had a glitch with the arm bands but Apeborn is addressing it and sending a replacement. Super responsive customer support and Issac was on point and professional.
1 June 2026
Unprompted review
Reply from apebornfitness.com
Hello Brent,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you're enjoying the product and finding it helpful for your post-workout recovery. Supporting our customers on their fitness journey is always our goal, and it's wonderful to know the product is making a positive difference for you.
We also appreciate your patience regarding the issue with the arm bands. While occasional challenges can arise, we're glad our team was able to assist promptly and arrange a replacement for you. Your kind words about Isaac's professionalism and responsiveness mean a great deal, and we'll be sure to share your feedback with him.
Thank you again for your support and for choosing Apeborn. If there's ever anything else we can assist you with, please don't hesitate to reach out.
Warm regards,
Eva
Customer Success Specialist
Brilliant product and great customer…
Brilliant product and great customer service 🌟
30 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Markos,
Thank you so much for your review!
We’re really glad to hear you had a great experience with our customer service team and product. We hope you enjoy using your device and see great results with consistent use.
If you ever have any questions about setup, usage, or getting the most out of the stimulator, feel free to reach out, we’re always happy to help!
Best regards,
Eva
Customer Success Specialist
No product, no refund
I was charged for two separate products, one of which I ordered by mistake. I immediately emailed in under 30 minutes and they already could not cancel one part of the order. I ended up receiving ONLY the product I did not want and they told me to send it back with a tracking number and they would refund my money. They did, in several days. I DID NOT, HOWEVER, receive the product I was interested in. They charged me two separate and different amounts and refunded only one. I've neither gotten the product or the refund for the second parcel. This has been going on since May 4th and there is nobody to call, only email. I've spelled it out CLEARLY to both APEBORN and PayPal but they don't seem to understand it. It said shipped from the US but it was shipped from China. The return address for the parcel was to Ontario, Canada. Looks like I'm out the money and product. Don't make the same mistake!
4 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Martin,
We are sorry to hear about your experience and understand your frustration.
We have reached out to you through your original customer support email thread so we can review the details of both orders, the refund status, and the shipment concerns thoroughly. Our team is actively investigating the matter to ensure all aspects of your case are properly addressed.
We appreciate your patience and the opportunity to resolve this for you. Please reply to our support email, and we will continue working with you directly toward a resolution.
Kind regards,
Joneza
Customer Support Specialist
I bought this to try and get my core…
I bought this to try and get my core strengthened because of a messed up back, I cant do workouts without being in pain days later. I don't think this helps with weight loss but I do how ever feel my core being stronger. I have less backpain, and can do things that would have had me so sore afterwards. Have not dealt with customer service but for the reason i bought it, and being skeptical of course, i give it a 10/10. Have had it for a few weeks.
31 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Brad,
Thank you for taking the time to share your experience with us.
We're delighted to hear that you've noticed improvements in your core strength and that you're experiencing less back discomfort during your daily activities. It's especially meaningful to hear from someone who approached the product with healthy skepticism and has seen benefits after a few weeks of use.
We appreciate your honest feedback regarding weight loss expectations and are grateful that you shared the results that mattered most to you. Your experience may help others who are looking for ways to support their fitness and wellness goals while managing physical limitations.
Thank you again for your support and for your 10/10 rating. We wish you continued success on your health journey, and if you ever need assistance, our team is always here to help.
Warm regards,
Joneza
Customer Success Specialist
Never ape born
My experience with Ape Born Fitness has been extremely disappointing. For almost six months, I tried to get a refund for products that arrived with serious defects. Instead of processing the refund I requested, they insisted on sending replacements, but the replacements had the exact same issues. Even after proving the defects and emailing them multiple times, they ignored my messages and refused to take responsibility. Their lack of communication and accountability forced me to escalate the situation. I had to send a Certified Mail Final Notice and prepare to take them to small claims court just to get my money back. No customer should ever have to fight this hard over a defective product. I strongly advise avoiding this company.
29 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Tommy,
We are sorry to hear that your experience did not meet your expectations.
We understand how frustrating it can be when a product issue remains unresolved, and we sincerely apologize for any delays or miscommunication you may have experienced during the process.
Our goal has always been to assist our customers and provide appropriate solutions when issues arise. We would genuinely appreciate the opportunity to review your case again and ensure all concerns have been properly addressed.
Please contact us directly with your order details, and a member of our team will prioritize a full review of your case and work toward a fair resolution.
Thank you for bringing your concerns to our attention.
Kind regards,
Joneza
Customer Success Specialist
Great support team
I had a problem with my belt but after a couple of emails everything was settled in no time atoll a replacement arrived through my door within a couple of days great support team well done 👍
15 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Ian,
Thank you for taking the time to share your experience!
We're delighted to hear that our team was able to quickly resolve the issue with your belt and get a replacement delivered to you without delay. Providing fast and reliable support is very important to us, and it's wonderful to know that we met your expectations.
We truly appreciate your kind words and your support. Enjoy your replacement, and please don't hesitate to reach out if there's ever anything else we can help with.
Kind regards,
Joneza
Customer Success Specialist
Great experience using this product and…
Great experience using this product and even better customer service……
29 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Okq,
Thank you so much for your review!
We’re really glad to hear you had a great experience with our customer service team. We hope you enjoy using your new device and see great results with consistent use.
If you ever have any questions about setup, usage, or getting the most out of the stimulator, feel free to reach out, we’re always happy to help!
Best regards,
Eva
Customer Success Specialist
100% satisfied customer
I had bought a ab and arm emulator and there was a minor issue with the ab emulator however I reach out and i can truly say they took care of the problem fast and easy as a business owner myself I can say im truly happy with the product and service.
24 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Marco,
Thank you so much for your kind words and support!
We truly appreciate you taking the time to share your experience. We’re very glad we were able to quickly resolve the issue and make things right for you.
As a business owner yourself, your feedback means a lot to our team. Thank you again for trusting us, and we hope you continue enjoying your ab and arm emulators!
Kind regards,
Joneza
Customer Success Specialist
They are Scam,
They are Scam,
I talked to them to return my package under 30 days and in their website it’s free shipping and return with no questions. After 109 emails they agreed to return and i did pay for return thou, they received it and now after 20 days still not refunded.
They are Scammer. That’s it. Don’t buy anything from them.
And their products are just trash.
15 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Somayeh,
Thank you for your feedback, and I sincerely apologize for the frustration and experience you’ve had throughout this process.
We have replied to your original email in our customer support channel today after receiving and logging the return tracking information for order #80938 into our system.
Please note that your refund is currently being processed and is expected to be completed within the next 48 to 60 hours. Once processed on our end, your bank may require additional processing time before the funds appear in your account.
We truly apologize again for the inconvenience and appreciate your patience.
Best regards,
Joneza
Customer Success Specialist
Ab stimulator only tickles
I got the ab stimulator, and it worked fine initially. but now it only tickles/bites my skin, which hurts. the muscles are not contracting anymore. What now?
Edit 01.06.2026: Super quick and friendly reply by the customer service.
22 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Tobias,
Thank you for your feedback, and I’m sorry to hear you’re experiencing this issue with the ab stimulator.
What you’re describing can sometimes happen if the conductive surface, connection points, or controller are not functioning properly. The sensation should feel like muscle contractions rather than sharp ticking or skin biting.
We would genuinely appreciate the opportunity to review your case further and help work toward a proper resolution. Please contact us directly with your order details and, if possible, a short video showing the issue so our team can investigate this for you as a priority.
We sincerely apologize for the inconvenience and appreciate your patience.
Best regards,
Joneza
Customer Success Specialist
Done not buy anything from this company…
Done not buy anything from this company as it is yet another SCAM!!! There is no customer service, there is no confidence in this company and once you've got your product you'll not hear from them again
I bought the ab and arm stimulation package, which will sting your skin at even a low setting causing your skin to become sore and red. Ive used water and a conductor gel and still it is unbeatable. Im within the 30 days/ and 60 days as it advertised, yet still no reply after a large amount of emails has been sent!!! They are not interested. The 7 day free subscription is false and as it takes a while to receive, once you do get your product they have taken another subscription payment out of your bank!!! They say this is a late cancellation fee but I cancelled the same day I received the product.
The product is of cheap quality and is nothing like the stendertone brand which I have and is still going strong after several years. I will be contacting the financial ombudsman and anyone having similar problems I suggest you do the same!!!
Thank you for replying, I have emailed you over 20 times, and I am yet to have one reply from you . I not only have no confidence in your product ,which is dangerous and hurt my skin but I have no confidence in you as a company. I have reported all this to paypal and financial ombudsman and im waiting for you to reply. All this has been done within the windows of 30 & 60 days, yet still no response. You report a hassle free return policy yet you've not given me any details for this to happen!!! You simply dont answer, reply or respond . I have just sent them an email with all the details they need. This is a very REAL REVIEW from a very REAL person, with a very REAL AND SERIOUS COMPLAINT!!!
14 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Rachel,
Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration and disappointment you’ve experienced.
I completely understand your concerns regarding the product discomfort, the subscription charge, and the lack of response to your emails. That is certainly not the experience we want our customers to have, and I’m truly sorry for the inconvenience this has caused.
We would genuinely appreciate the opportunity to review your case further and work toward a proper resolution for you. Please contact us directly with your order details so we can investigate the concerns regarding your order, subscription, and refund request as a priority.
We sincerely apologize again for your experience and appreciate your patience.
Best regards,
Joneza
Customer Success Specialist
Non-existent customer service
Was quite impressed with everything when it arrived but after two of the units had been recharged, they weren’t working properly. Tried sending 3 emails and a message on Facebook messenger but have been ignored completely each time. Shame really because the product was good when it was working properly.
14 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Karlos,
Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration and disappointment you’ve experienced.
I completely understand how upsetting it must be to have the units stop working properly after recharging, especially after initially having a positive experience with the product. I also apologize for the lack of response to your emails and Facebook messages, as that is absolutely not the level of support we aim to provide.
We would truly appreciate the opportunity to investigate this further and make things right for you. Please contact us directly with your order details so we can review your case as a priority and assist with a proper resolution.
We sincerely apologize again for the inconvenience and appreciate your patience.
Best regards,
Joneza
Customer Success Specialist
ORDERED REQUESTED REFUND
ORDERED REQUESTED REFUND. I ORDERED AN AB STIMULATOR I TRIED DIDN'T LIKE IT AND REQUESTED A REFUND IN APRIL. TO THIS DATE I STILL HAVE NOT RECEIVED MY REFUND AND MY LAST EMAIL HAS GONE UNANSWERED. VERY DISAPPOINTMENT IN THIS COMPANY.
***EDIT*** SINCE I POSTED A BAD REVIEW FOR APEBORN I WAS CONTACTED LATER TODAY WITH A SCREEN SHOT OF A REFUND THAT THEY POSTED TO MY CREDIT CARD. OBVIOUSLY THEY DO NOT WANT BAD REVIEWS SO THEY CAN SUCKER SOMEONE ELSE INTO BUYING THEIR PRODUCTS.
5 April 2026
Unprompted review
Reply from apebornfitness.com
Hello Linda,
Thank you for your feedback, and I sincerely apologize for the delay and frustration regarding your refund request.
I completely understand how disappointing this experience has been, especially after waiting this long without receiving an update. That is not the level of service we aim to provide.
We will reach out to you directly regarding your order details so we can review your case as a priority and follow up on the status of your refund request.
We truly appreciate your patience and the opportunity to make this right.
Best regards,
Joneza
Customer Success Specialist
Disappointing customer service
The original ab bands we received were defective.
It took multiple contact attempts before getting assistance from the company. Finally we were able to get replacements and they are working as expected.
Can't speak to results because we haven't had functioning product long enough to know.
20 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Gaucher Family,
Thank you for taking the time to share your feedback, and I sincerely apologize for the frustration and disappointment you’ve experienced.
I understand your concerns regarding the difference in intensity between the ab bands and arm bands, as well as the lack of follow-up after you reached back out to support. That is certainly not the level of service we aim to provide.
We would truly appreciate the opportunity to investigate this further and make things right for you. Please contact us directly with your order details so we can review your case as a priority and assist with a proper resolution.
We sincerely apologize again for the inconvenience and appreciate your patience.
Best regards,
Joneza
Customer Success Specialist
Horrible service.
Horrible service.
My unit stopped working after 2 weeks. It has lost all power and I have tried several different buttons and its not working.
I have emailed the support team and received a reply straight away offering a replacement.
I replied accepting the replacement item.
Since then I have emailed many times and not receiving replies.
All forms of communication has stopped completely.
They sell defective units and dont actually replace them.
Scam scam scam company.
20 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Robbie,
Thank you for your feedback, and I’m truly sorry to hear about your experience. I completely understand how frustrating this situation must feel, especially after already being offered a replacement and then not receiving the follow-up communication you expected.
That is absolutely not the experience we want for our customers.
We would genuinely appreciate the opportunity to make this right for you. Please reply to us directly with your order details, and we’ll review your case as a priority and assist with arranging the replacement as quickly as possible.
We sincerely apologize again for the inconvenience and appreciate your patience.
Best regards,
Joneza
Customer Success Specialist
I purchased the product online with…
I purchased the product online with them saying money back guarantee within 30day. I asked to return the product. It's clearly been shipped from an Australian address and they took Aus dollars but now the return address is in CA and I'll cost me $42, which us ridiculous. Avoid if you're in Australia.
7 May 2026
Unprompted review
Reply from apebornfitness.com
Hello,
Thank you for sharing your feedback, and I’m sorry to hear about your experience.
We’d really like the opportunity to review your case further and check what options may be available regarding your return request. Could you please reach out to us directly with your order details so we can investigate this for you?
We appreciate your feedback and hope we can help resolve this matter.
Best regards,
Joneza
Customer Success Specialist
⭐⭐⭐⭐⭐ Game-Changer for Recovery
⭐⭐⭐⭐⭐ Game-Changer for Recovery — And the Customer Service Matches!
I've been using the NextGen Red Light Therapy Belt for a few weeks weeks now, and I honestly can't imagine my routine without it. I originally picked it up to help with lower back soreness after long workdays, and the results have genuinely surprised me. After just the first week of consistent use, the tension and stiffness I'd been dealing with for months started to ease up noticeably. By week second, I was sleeping better and moving more freely than I had in a long time.
The belt itself is comfortable, flexible, and easy to wrap around different areas — I've used it on my back, hips, and belly. The belt quality feels premium, and the settings are intuitive enough that I was using it confidently from day one.
But what really pushed this from a 4-star to a 5-star experience was the customer service team. I had a few questions about the specific use, and they responded within hours then minutes after I responded— not days. The rep and the entire team I emailed with - was patient, knowledgeable, and genuinely understanding of what I was trying to achieve. When I later reached out about a minor shipping issue, they went above and beyond to make it right without any hassle or back-and-forth. Truly accommodating in every sense of the word.
If you're on the fence, don't be. The product delivers, and the team standing behind it makes the whole experience feel safe and supported. Highly, highly recommend!
Marissa
17 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Marissa,
Thank you so much for your incredibly thoughtful and detailed review!
We’re absolutely thrilled to hear that the NextGen Red Light Therapy Belt has made such a positive difference in your recovery, comfort, and daily routine. Knowing that you’re sleeping better and moving more freely truly means a lot to us.
We also deeply appreciate your kind words about our customer service team. We always strive to provide fast, supportive, and caring assistance, so it’s wonderful to hear that your experience reflected that.
Thank you again for your trust, support, and recommendation. We’re grateful to have you as part of the Ape Born community!
Best regards,
Joneza
Customer Success Specialist
The customer service is amazing
The customer service is amazing. I had a couple of problems with the product I ordered, contacted them, provided proof of the issue and they sent me a replacement right away .... no long waits. 👍
16 May 2026
Unprompted review
Reply from apebornfitness.com
Hello Bianca,
Thank you so much for your kind review!
We’re very happy to hear that our support team was able to assist you quickly and make the replacement process smooth and hassle-free. Providing prompt and reliable customer service is something we truly value.
We sincerely appreciate your support and thank you for being part of the Ape Born community!
Best regards,
Joneza
Customer Success Specialist
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