AP Electric Reviews 3

Customer service was excellent in helping me pick the right size generator for my home. Tim even had me check my power service to the home to make sure I was getting the right transfer switch to go with the generac generator.

Absolutely terrible experience with AP Electric. We ordered a $21,000 generator, and what followed was a frustrating mess of delays, misinformation, and unprofessionalism.

First, the generator was supposed to be delivered on March 28, 2025, but the carrier (All Freight Trucking) never showed up. They rescheduled three times, each time making excuses—delays at another location, truck issues, and finally, claiming they didn’t have the right truck for delivery.

After repeated failures to deliver, we canceled the order and requested a full refund—a request that AP Electric completely ignored. Instead of acknowledging their failure to fulfill the order, they kept saying they needed to “locate the unit” before processing a refund. At this point, the generator had never even arrived, so why did they need to track it before refunding us? It made no sense.

We had to go back and forth via email multiple times, and AP Electric’s responses were dismissive, unhelpful, and seemed to avoid taking responsibility. They even falsely claimed there was no request to cancel the order—despite multiple emails clearly stating that we were canceling due to their failure to deliver.

This company does not stand behind its promises and refuses to take accountability. We had no generator, no service, and no refund. If you’re considering purchasing from AP Electric, be warned: their customer service is an absolute nightmare.
Avoid this company at all costs.

I used this company because they are listed on Caterpillar's website as an authorized sales rep. My two suggestions to you would be to first read the Better Business Bureau complaints on this company before you make a mistake like I did. My second suggestion if the first one doesn't put you off is to pay by credit card as I did - not by check as your credit card company will help you if you have a problem like mine. I ordered a small Cat generator in May 2020 and was never given notice of it shipping. It arrived via UPS regular delivery, no signature required, in a battered box (not by appointment per the shipping policy). The box appeared to be open as the tape on the top and bottom was slit but there were three straps holding it together. I immediately called the company and told them I believed it was a "returned" unit due to the condition of the box and the fact the tape had already been cut open - top and bottom. I looked in the top of the box and the literature appeared strewn across the top and the packaging looked old and worn. I did not bother to remove the unit but sealed it back up and asked AP Electric & Generators to arrange return. I was actually hung up on by an employee because she said I was angry and she'd call me back when I had calmed down! No one called back and it has been over two weeks now. They pointed fingers at Caterpillar and told me I should not have accepted delivery - I did not accept delivery and did not sign for anything - UPS left it. AP Electric was no help beyond that. I called UPS and was able to refuse the delivery. UPS picked it up and returned it to the shipper. I immediately contested the credit card charge with my card company who are investigating it now. I have no generator and await resolution to get my money back. There happens to be an identical issue to mine on the BBB - now there will be two. Buyer Beware.