Great customer service, I pressed the bank transfer option instead of card payment (fat thumbs, small phone, bank wants inside leg measurements for a transfer)!! Phoned Ape Vape, they immediately sent... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have used ape vapes for every purchase of vape liquid for at least a year, if not more. Every single time I order, despite being sent from an island to the mainland, the liquids arrive within 2 days... See more
Ape Vape are the sort of company who will make a personal phone call to you if there is some clarification needed regarding your order. Ape Vape will always ensure you get exactly what you ordered,... See more
It's actually my partner who vapes. I just doing the ordering. But he loves ape vapes. Before he was having so many problems with eliquids until he went into the Newport shop and spoke to them and th... See more
Company details
- #54 of 117 best companies in Vaporiser shop
Information provided by various external sources
E-Liquid and Hardware retail store and online.
Contact info
51 St James Street , PO301LQ, Isle of Wight , United Kingdom
- sales@apevapes.co.uk
- apevapes.co.uk
4.8
Excellent
410 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 stars
Really helpful bloke in the Newport store, I've been smoke free for 45 days.
Recommend ape vapes if your thinking of quiting you can take advantage of the help to quit scheme they are currently promoting
2 November 2022
Unprompted review
Hasn’t been received as yet so don’t…
Hasn’t been received as yet so don’t understand doing a review until the product is with me
16 December 2022
Reply from Ape Vape
Hi Darren. Thanks so much for taking the time to leave us a review. This was an automatic service review. The frustrating thing about this review is you have previously ordered from us and ignored the automatic trust pilot review. I can only presume your reasoning behind the review was the slower than normal delivery. Your order was placed at 06:36 on Tuesday 13th, this was packed and sent at 15:40 on the same day. Unfortunately due to Royal Mail strikes there is inevitable delays to the postal network with all delivery companies. Royal Mail strike days are the 14th / 15th / 23rd / 24th of December , at an absolute guess I would of thought you would receive your order on the week leading up to Christmas. As much as i appreciate your frustration on the slower than normal delivery a 2 star review is not justified towards a business that has completed an order on the same day as being ordered.
Your Tracking number is - DF765621419GB , please also see the FAQ for Royal Mail complaints ( https://personal.help.royalmail.com/app/answers/detail/a_id/307/~/im-a-personal-customer%2C-how-do-i-make-a-complaint%3F )
Merry Christmas
Great experience with ape vapes
Great experience with ape vapes
Really help me giving up smoking and help with what vape kit to get
I’m really happy with there custom
29 November 2022
Best vape shop on the island amazing…
Best vape shop on the island amazing stock of juice so much choice plus excellent stock of hardware! Always so friendly and helpful would definitely recommend to anyone to give them a visit you won’t be disappointed 🫡
26 November 2022
Unprompted review
Best place for anything Vape on the…
Best place for anything Vape on the Island, no need to look anywhere else for all your needs.
31 October 2022
I received my juice through the post…
I received my juice through the post today the bottle had leaked. Also when I checked the seal it was broken! This was the first time I used this company and I think it will be my last
31 October 2022
Reply from Ape Vape
Good Morning Helen , Sorry to hear that the bottle of E liquid you purchased had leaked . We have forwarded this to the Company who make the E liquid brand you have purchased . We do not seem to have any emails or messages from you regarding sending a replacement out to you . Please get in touch if you wish
Reply from Ape Vape
Thank you Mark 😁
Excellent service
Ordered vape and liquid the next day it got delivered straight away. They messaged me to say a certain stock wasn't in so I described what I liked they chose the liquid and very satisfied with it.
1 October 2022
Reply from Ape Vape
Thank you so much for the 5 star review ❤️
Absolutely awesome service
Absolutely awesome service. I use them all the time an not once been let down or disappointed
23 September 2022
Fast delivery
10 September 2022
Absolutely brilliant service
Absolutely brilliant service. Staff are kind , friendly and knowledgeable xx
12 September 2022
5 Star Service Every time
Quick online service, incredible customer service and all the variety you could ever choose from
30 August 2022
My go to stop for my vapes
My go to stop for my vapes, John and his team are the most lovely lot and always make sure they can get you what you need. Also seem to spend 20 mins or so just having a Chat :)
15 July 2022
Unprompted review
Service with a smile
Plenty of choice plenty of knowledge definitely wouldn't use anyone else.
13 August 2022
Excellent service
Excellent service from a company that provides quality products at great prices. Recieved my items very quickly with a nice bonus of a full size bag of Haribo!! Thanks
28 June 2022
Easy to use website
Easy to use website, phoned up and very helpful staff who let me put products aside and grab them later on. Very knowledgeable staff too and prompt and safe delivery. Thank you.
8 June 2022
Brilliant service
2 June 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.