Apexcarbon Reviews 

62
•
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the exceptional product quality, noting that the phone cases look amazing, fit perfectly, and feel very durable in daily use. Many people also describe the responsive and helpful customer service team, explaining that staff members reply quickly to messages and resolve issues easily. However, some reviewers were not happy with the delivery times, mentioning that packages take a surprisingly long time to arrive. A few other people also felt that the lack of transparency regarding shipping origins from overseas was quite frustrating. Some customers additionally experienced communication breakdowns when trying to track or resolve order problems.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the amazing quality and sleek, rigid feel... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep appreciation for the durable materials and... See more

Customer service

People report positive experiences with customer service, noting that support agents are extremely helpful... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, reporting that orders can take up to... See more

Order

Consumers experience great frustration regarding the order process, highlighting long international shipping... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Customer service was great — they responded quickly and were helpful. However, there were too many fees involved. It was my mistake ordering the wrong case, but paying $20 to ship it back and another... See more

Rated 3 out of 5 stars

I haven't recieved my order yet, but When I purchased, the website stated that it is made in Canada and a canadian-owned company. When I received my tracking information, the product is being sent fro... See more

Rated 5 out of 5 stars

Great customer service and lighting fast reply to messages didn’t hesitate to help me out, I’m goin back for more of this service and beautiful goods not many places like apex these days. Thank you an... See more

Company replied

Rated 5 out of 5 stars

Alot of complaints about the delivery time however this is information provided up front, so I don't understand how people can be upset about that. I ordered a case for the wrong phone by accident... See more

Company replied


3.7

Average

TrustScore 3.5 out of 5

62 reviews

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No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(62)

40 reviews in the last 12 months

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Rated 3 out of 5 stars

Not worth exchanging

Customer service was great — they responded quickly and were helpful. However, there were too many fees involved. It was my mistake ordering the wrong case, but paying $20 to ship it back and another $12 for them to send the replacement feels excessive. It would be nice if they at least covered the shipping cost for the new case, as I already paid for shipping cost with the old case.

27 October 2025
Unprompted review
Rated 5 out of 5 stars

AMAZING

I made the mistake of ordering the wrong size case, I contacted customer service to start a return and the entire team is outstanding!! I’ll definitely be ordering from Apex Carbon again because they have the best customer service out there, not to mention how amazing the quality of their products are!!! 100/10 I would completely recommend!!!

14 August 2025
Unprompted review
Rated 1 out of 5 stars

IMPACT case couldn’t handle being dropped

Ordered a Purple Forged carbon IMPACT case.. was told it would have tracked delivery never got an update on shipping and when it was delivered I put it on my phone had it 7 days it fell out of my pocket landed backwards and chipped the case a little didn’t think much of it took my case off that night to clean my phone and the entire back of my phone is shattered. Wrote a email to their support team and have not heard a response yet

23 August 2025
Unprompted review
Apexcarbon logo

Reply from Apexcarbon

Hi Zachary, thank you for sharing your feedback. We did promptly respond to your email confirming that you can always track your shipment directly on our website. Your tracking number was provided within 48 hours of your order being processed. Your case was then delivered within a week, which is within our standard timeframe.

Regarding the damage, the photo you sent shows the case itself remained intact with only a small dent—evidence that it absorbed the impact. Unfortunately, the type of drop you described can cause damage that no case could fully prevent. That said, the case did its job by minimizing damage more effectively than standard cases would have.

We’re truly sorry to hear about the damage to your phone, and while we cannot guarantee full protection against every type of impact, we stand by the quality and durability of our cases.

Rated 5 out of 5 stars

ApexCarbon hands down has some of best…

ApexCarbon hands down has some of best phone cases around! I have two so far and honestly the look and feel is awesome. I will say that shipping does take some time but I think it’s worth the wait. I have gotten a lot of compliments on them.

2 August 2025
Unprompted review
Rated 5 out of 5 stars

I ordered a phone case and a license…

I ordered a phone case and a license plate frame. Upon arrival, the license plate frame was broken in two spots(definitely due to shipping). I emailed them to inform them of the unfortunate event. They sent me another ASAP! Great customer service. Loving the phone case so far.

19 July 2025
Unprompted review
Rated 3 out of 5 stars

Pretty decent case

Pretty decent case, not worth the $67 but the carbon fiber is cool. I wanted to return it since it took about a month to get it and they will not respond to an email after you’ve gotten your case. Not too sure if I want to bother my bank about it since it is just $67. It being MagSafe is pretty good since I carry around a wallet on the back of my phone but other than that it isn’t really worth spending the money on

19 June 2025
Unprompted review
Rated 5 out of 5 stars

High quality and fast shipping

I bought a carbon phone case from them not knowing anything about the company. I was happily surprised because not only the product is high quality, but I received it really fast (it took about 5 days). I would definitely recommend it to other people.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

Had to call my bank to get my money back

Ordered one of these expensive cases, could not get tracking from the company, they would just tell me it’s on the way, would barely respond back to emails, would not refund my order or cancel it, left stuck waiting, had to call my bank to get my money back.

25 April 2025
Unprompted review
Rated 1 out of 5 stars

This company really under delivered

This company really under delivered, I bought the forged real carbon case for 100$ on sale and barely got a case. It doesn’t cover my phone and leaves some parts of the phone nude. I’m worried this won’t even help protect the phone if I drop it. I also got AirPods case with it and it doesn’t even fit my AirPods, they slide off and I have almost dropped my Airpods because if the slide. I tryed asking for a case swap but with no luck. Please just save your money and get any other case on the market.

8 April 2025
Unprompted review
Rated 1 out of 5 stars

Overpriced and under delivered

I purchased a 100% real carbon fiber phone case for $67 (on Sale normally $106)
I received a cheap plastic phone case (with a beautiful piece of carbon stuck to the back of it) straight from China.
I voiced my concerns to Apex only to be brushed off with some BS generic answer.
The raised edges to protect the screen are so flimsy. I cracked 3 screen protectors in less then a month (right on the edge the carse is supposed to protect)

Since Apex won’t take this useless case back it will go in the trash.
Save your money most cheap cases from the market do a better job protecting your phone.

18 March 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order for a phone case…

I placed an order for a phone case before Christmas and it “got lost”. Emailed customer service and they said something went wrong and they’d send a new one. It’s been a month, and still no case and no comms from them. Do not trust this company.

25 January 2025
Unprompted review

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