ApexLuxuryCars Reviews 10

DO NOT USE THIS COMPANY!

I recently got married in Italy and had been arranging months in advance to hire a Ferrari F8 Tributo. I paid all the money just under 6000 euros for the hire for a Friday drop off and a collection on the Monday.
I had arranged a drop of time in the afternoon as I had appointments to keep in the evening.
I received an email in the morning saying the car was on the way but the car never arrived.
I waited outside the wedding venue in the rain for 4 hours thinking the driver may have been lost, whilst running back and forward, emailing and calling the delivery drivers number and several different numbers on the Apex website.
NOTHING. NOT A WORD!
Eventually the manager of the wedding venue was able to get in touch with the delivery driver well into the evening who told me the car was broken and would not be coming. Absolute shambles of a company. I eventually received a different car nearly 24 hours late.
Still not a word from Apex.
The replacement car had no luggage capacity so now I had to arrange luggage transport to my next destination.
Honeymoon was ruined due to me constantly chasing Apex and getting no reply.
Eventually I got an email from Apex offering me an undisclosed amount credit voucher for future hire.
Obviously I did not accept this, they cant honestly think I would use this firm again. As the other reviews have said, they are now ignoring all my emails and phone calls requesting their complaints procedure and will not acknowledge me in any way.

AVOID THIS MICKY MOUSE OUTFIT AT ALL COSTS!

Lying thieves that will deliver the wrong car and keep all your deposits, then stop communication with you. I had to get my money back from my bank because even the bank deemed the transaction fraudulent… do not book through this company, you will regret it.

Great company, outstanding service, everything was processed fast and adequately. I was very impressed with the overall experience. I rented a car for 7 days Apex provided me with the best prices, and better yet I was given a brand new 2022 model. I will only be using Apex for all of my travels and car rentals going forward.

The most helpful and efficient company I have ever come across! I will use you every single time I need to hire a car. Definitely recommended!

I always rent front ApexLuxuryCars and consistently have a great experience. This location is by far one of the busiest I've been to, but they were friendly, efficient, and had a ton of cars to choose. Don't hesitate to try this rental company.

My husband hired a luxury car for our anniversary, and it was a great success - probably the best present received in 20 years! I so much enjoyed every minute of the drive, and the entire process worked smoothly and efficiently. I would highly recommend it.

Our experience with Apex Luxury Car Hire has been fantastic. We rented a Ferrari California over Christmas and had an amazing time in London. The car was in great condition and the delivery and pick up worked flawlessly. It was a pricey endeavour but we don't regret it and when we compared companies upfront they all had very similar prices. Very happy and would do it again!

This one star review is based on the service experienced around the rental. I rented a Ferrari 488 Spyder in Florence. The 24 hour rental period and car were fine. The issues are the events around the rental period:

Apex contacted me the night before delivery saying my card was declined, but there were no attempted charges on my card when I called my bank. This caused international charges in additional to time wasted and worry surrounding my plans collapsing. I got a hold of Apex, and they said that the charges can be completed with the rental company (as apex is simply a booking company).

When the car was picked up, the pick up driver was there early and pressured us to give up the rental before the time was up (we wanted to take a quick morning drive). He ultimately agreed to letting us complete our 24 hour period. When doing the final check, we noted marks on the side skirt of the car - rubber markings that easily rubbed off using my finger (similar to rubber markings on a basketball court from shoes). While I was cleaning these off, the man insisted I stop, regardless of the fact that they were all rubbing off. He then took a video as "evidence" of damage. He told me he was going to take the car to get buffed out and confirmed that this will not be filed under damage as he was able to see that the marks rubbed off easily with my fingers. I reluctantly agreed, but he was very pushy. I also did not receive my final paperwork or sign any documents that agree that there were damages.

Also of note, we were going to be 100 km over our prepurchased km. I called apex and confirmed a purchase for the extra km. Days later I receive an email saying there were almost 6K euro in damages and I was almost 200 km over my allotted km. The phone call I made was at 630 am, 2 hours before our pickup to purchase the additional km. I wouldn’t buy only 100 km if I was 200 km over. Additionally, the only evidence they sent regarding the damages were a removed side skirt and the car on a lift. No real evidence of damage (besides the video mentioned above) or of any work being done. Furthermore, the "video evidence" shows additional rubber marks on the door, but no mention of the door needing work, which is curious.

I tried to fix this with Apex who gave me the run around and said they are just the booking company, have nothing to do with the deposit and will to contact the rental company. Weeks passed and no updates. I felt out of options, so I went through my banks claims department.

I filed a claim with my fraud department, hoping they would investigate as to whether any repairs were made. The claims department is only interested in whether the charge was authorized by me. Since the charge (security deposit) was authorized initially, the case was closed and the funds were released on April 4th, 2019. My bank said that discussion would need to happen directly with the company.

Since April, I’ve tried to get a refund of my balance of the security deposit at the least. I have written off the false claims they have made and chalked them up as money I’ll never see again, but the balance of my security deposit should be refunded. It is almost 6 months now since funds have been released. I have inquired many times with apex and the rental company, who keep telling me that the funds have not been released and they will look into it. I email them monthly and get the same reply - “we will look into it and get back to you.” Nobody gets back to me. I send follow up emails that sometimes get responses and sometimes don’t.

I’m concerned I won’t see the balance of my security deposit either. I am writing this review to warn about the way that this company operates. Until I got the car, they were on top of responding. Once this issue started, I felt abandoned by Apex (who should be customer advocates to their rental partners). I chose Apex vs other rental agencies were because they had good ratings and offered the best price but in hindsight I wish I payed more upfront from a more reputable company because I would have saved a lot of headache.

Since the review I have left above, a member of staff from the organisation has contacted me and asked me to remove the review. As what I thought of as a joke, he offered to make a payment of £100 to me as a "good will gesture". I was further disgusted as he thought that this was acceptable whilst I am still in financial difficulty due to the actions this company has taken. I also had to move to another bank and was faced with further economical security threats due to the reckless and uncaring behaviour from this group. Apex Luxury Care Hire has made no effort to rectify this, and instead I am merely receiving messages that have asked me to remove the review, then try to blame me for what has happened. It has only made me feel the need to write this additional review to warn potential customers: DO NOT USE THIS COMPANY. I would urge the hard working people of this country to spend their hard earned money with a reliable, caring and honourable service that does not con customers and treat them and their sensitive information in such a dangerous, unsafe and disregarding manner.

Stay away!