Apexrise Reviews 4

Scam they deserve a 0 star
Ordered 3 pairs of 3.0 shorts 3/24/24 and never received. The email scammers just kept saying don’t worry they are on their way. Over $100 stolen

For the love of God, listen to this and the other reviews and spend your money with any other company that makes gym apparel. I'd give this brand zero stars if it were possible on this platform. My experience has been consistent with all of the other negative reviews on here.

I placed my order with Apex on 03/17/24 for four pairs of their Apex Lite 3.0 training shorts, being a fan of the design of the shorts and the price point, not knowing about the negative experiences everyone has been having. One week later on 03/24/24, I received an email stating that my order had been shipped. However when I would open up the shipping link to USPS, it would state that the package hadn't been received by USPS. I thought this was strange, but left it alone thinking that this may have been a delay in shipment processing. However, after a month (04/24/2024) and still no package and no updates, I emailed their customer service inquiring about the status of my order and received the following response:

"Hi Michael,

Good to hear from you. We apologize if you haven't received the product you ordered with us yet.

Please know that we have already processed your order.

Here is your tracking number: *REDACTED BY ME*

I know that the updates with the tracking number might be worrisome but I assure you that your package is not lost and it is on its way to you.

Tracking information will update once it has reached the next sequential checkpoint. Once USPS receives and scans the package, we will be able to see better updates with the shipment then know the estimated arrival date.

Thank you for your patience in this matter."

So if I'm understanding this correctly, I'm to trust a company that, at the time of ordering, falsely advertised 5-7 day shipping on their website, that my package has been shipped and has taken two months in transit, has yet to be received by USPS, and that Apex doesn't know where my order is, just that it's shipped. And because it's already shipped, they also can't issue me a refund because those items are indeed already shipped? Essentially, my order may get here or it may not, but I've been out the money that I spent with Apex and not received anything in return except nonsensical answers and typical customer service BS.

I could have spent the same amount of money with any of Apex's competitors and received my order 10 times over in the time it's taken me to get around to writing this review. This is by far the worst experience that I've ever had with any company that I've ever bought from and cannot in good conscience recommend this company to anyone.

Spend your money with any of Apex's competition. It baffles me that this company is still in business with the apparent track record of letting their customers down.

Company is a scam and you'll never receive your order. Check out the reviews on their other profiles - Apex Fitness & Apex Rise.

I purchased three pairs of shorts at the end of December and have only received 1pair. The other two have been in transit for roughly 20+ days.