A PLUS TECH Reviews 147

our tech was very professional and friendly. He came on time, and there for 2 hours. He fixed all the problems with our computer, and it was so convenient to have it fixed in the home rather than taking the computer somewhere else and dropping it off.

Zain Zhang did a wonderful job of diagnosing and fixing my computer. He is super.

My repair was completed earlier then expected and my technician went above and beyond and I truly appreciate that

In previous email, I was told that my coverage would be extended to end of month because I was in a financial pickle and yet, 2 days later you've taken out the $$ from the invoice.

UPDATE: The issue has been resolved to my satisfaction.

Hakeem Kaur went above and beyond exceptional service to both my wife and me. She serviced our needs for phones and I-pads superbly, thank you! She is a valuable employee warranting a raise! ...smiles, Bert

William is amazing. He goes out of his way to explain things with you.

Amazing, on time, polite and solved my issue right away! Very happy with the service.

On October 16, 2024, William came to my home in answer to a request to perform maintenance on my 12 year old Apple Mac laptop that had all but stopped working. He was prompt, friendly & extremely knowledgeable. William replaced my hard-drive & cleaned up all my issues. This was a “Hail Mary” request because I was fairly certain that I was ultimately going to have to purchase a new laptop. William “saved” my device (saving me the $3000 cost of a new one). My Apple has not performed this well since it was new. The second most amazing thing was the cost of the repair. I was absolutely SHOCKED at how low the final amount came to !! I would highly recommend A Plus and William for all your I.T. concerns.

Your rep was professional and courteous.

My computer was fixed in good time and in a professional manner. A PLUS TECH provided useful input on security.

William is always accommodating, going the extra distance for a senior. He is a good teacher, not just a computer needs provider. I am willing to give a reference anytime.

I liked that they were able to pick up my print; fix it then drop it off. The price to fix the printer was reasonable. I also liked that they explained how to maintain the printer. I would definitely use them again.

Yang did his best to find the problem in my 10 yr. old Epson printer; cleaned it & was able to adjust it enough that I can continue to use it until I can purchase a replacement. Very courteous; prompt, only billed me for 1 hr. when he wasn't able to resolve the problem as well as he felt was up to his standard of service.

Reliable, fast, efficient and knowledgeable. Second time using them. Highly recommended.

Yang takes his time and ensures all problems are diagnosed and fixed in a timely manner. Service very good. Communication is good and they truly do not want you to go without your PC.

After our computer was hacked we were in need of professional assistance. A plus tech answered our initial phone call friendly and professional, we got a same day evening appointment. William the technician was on time, professional and kind. He provided help with new hardware and upgraded software. The price was justified. We very much recommend this company.

Tech was able to resolve my issue in less than an hour.

Professional, friendly service, and honest information about solutions to the issues we were experiencing. No pressure. Timely follow up.